Unfortunately, Sony was unable to resolve Mr [redacted] 's issue to his satisfactionI was made aware of Mr [redacted] 's prolonged issue yesterday and have quickly resolved his issue by providing a replacement TV
Initial Business Response / [redacted] (1000, 5, 2015/11/04) */ We will be happy to investigate this, however we will need more information in order to locate the paperwork with the detail information regarding this caseThe following information would help with a speedy reply: Date of Tow, Location of Tow, Type, make, model and last four of the Vin of the vehicle towed and how was this bill paidIf this information is provided, we would look into the matter as soon as received Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) Date of tow 10/31/ [redacted] BMW 3series Final Business Response / [redacted] (4000, 12, 2015/12/07) */ The consumer was parked at a marked parking lot that clearly states customer parking only all others will be towed at owners expenseWe were notified by a third party security guard of the illegal parked vehicleWe dispatched a wrecker to remove the vehicle and brought it to our secured lotThe vehicle was checked into our location on XX-at 2:18amThe vehicle was released to the consumer upon their request after the towing fees were paidThere was no charge for storage since the vehicle was picked up within hour limit upon arrival Final Consumer Response / [redacted] (4200, 14, 2015/12/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) Vehicle was not illegally parked at customers parkingVehicle was illegally seized and held hostage with demand for payment without proof of causeNo proof has been provided supporting this towing claim, no documentation has been provided supporting this towing companys actions were legal
First let me apologize for the length of time for our response. I have been on medical leave and did not return to work until 9/25/17. I have taken this complaint under review. Our mutual customer did have a vehicle towed due to being double parked. Our tow truck driver took
pictures of the vehicle prior to it being towed. We have pictures clearly showing the customer's vehicle over the line in the parking lot. The amount of $was charged. This amount consisted of the tow fee of $plus the use of dollys for a fee of $50.00. There were no other fees that would have been charged to this vehicle/customer at the time of pick upAdditional fees for storage would have only been charge after the first hours at our location. Storage fees are $per day after the first hours. So, I am at a loss as to where the additional fee of $would have come from. However the fee for the towing with dollys for being double parked per the Property manager was justified. We hope that this will settle this matter
Unfortunately, Sony was unable to resolve Mr***'s issue to his satisfactionI was made aware of Mr***'s prolonged issue yesterday and have quickly resolved his issue by providing a replacement TV
Initial Business Response /* (1000, 5, 2015/11/04) */
We will be happy to investigate this, however we will need more information in order to locate the paperwork with the detail information regarding this caseThe following information would help with a speedy reply: Date of Tow, Location of
Tow, Type, make, model and last four of the Vin of the vehicle towed and how was this bill paidIf this information is provided, we would look into the matter as soon as received
Initial Consumer Rebuttal /* (3000, 7, 2015/11/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Date of tow 10/31/
*** BMW 3series
Final Business Response /* (4000, 12, 2015/12/07) */
The consumer was parked at a marked parking lot that clearly states customer parking only all others will be towed at owners expenseWe were notified by a third party security guard of the illegal parked vehicleWe dispatched a wrecker to remove the vehicle and brought it to our secured lotThe vehicle was checked into our location on XX-at 2:18amThe vehicle was released to the consumer upon their request after the towing fees were paidThere was no charge for storage since the vehicle was picked up within hour limit upon arrival
Final Consumer Response /* (4200, 14, 2015/12/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Vehicle was not illegally parked at customers parkingVehicle was illegally seized and held hostage with demand for payment without proof of causeNo proof has been provided supporting this towing claim, no documentation has been provided supporting this towing companys actions were legal
Unfortunately, Sony was unable to resolve Mr [redacted] 's issue to his satisfactionI was made aware of Mr [redacted] 's prolonged issue yesterday and have quickly resolved his issue by providing a replacement TV
Initial Business Response / [redacted] (1000, 5, 2015/11/04) */ We will be happy to investigate this, however we will need more information in order to locate the paperwork with the detail information regarding this caseThe following information would help with a speedy reply: Date of Tow, Location of Tow, Type, make, model and last four of the Vin of the vehicle towed and how was this bill paidIf this information is provided, we would look into the matter as soon as received Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) Date of tow 10/31/ [redacted] BMW 3series Final Business Response / [redacted] (4000, 12, 2015/12/07) */ The consumer was parked at a marked parking lot that clearly states customer parking only all others will be towed at owners expenseWe were notified by a third party security guard of the illegal parked vehicleWe dispatched a wrecker to remove the vehicle and brought it to our secured lotThe vehicle was checked into our location on XX-at 2:18amThe vehicle was released to the consumer upon their request after the towing fees were paidThere was no charge for storage since the vehicle was picked up within hour limit upon arrival Final Consumer Response / [redacted] (4200, 14, 2015/12/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) Vehicle was not illegally parked at customers parkingVehicle was illegally seized and held hostage with demand for payment without proof of causeNo proof has been provided supporting this towing claim, no documentation has been provided supporting this towing companys actions were legal
First let me apologize for the length of time for our response. I have been on medical leave and did not return to work until 9/25/17. I have taken this complaint under review. Our mutual customer did have a vehicle towed due to being double parked. Our tow truck driver took
pictures of the vehicle prior to it being towed. We have pictures clearly showing the customer's vehicle over the line in the parking lot. The amount of $was charged. This amount consisted of the tow fee of $plus the use of dollys for a fee of $50.00. There were no other fees that would have been charged to this vehicle/customer at the time of pick upAdditional fees for storage would have only been charge after the first hours at our location. Storage fees are $per day after the first hours. So, I am at a loss as to where the additional fee of $would have come from. However the fee for the towing with dollys for being double parked per the Property manager was justified. We hope that this will settle this matter
Unfortunately, Sony was unable to resolve Mr***'s issue to his satisfactionI was made aware of Mr***'s prolonged issue yesterday and have quickly resolved his issue by providing a replacement TV
Initial Business Response /* (1000, 5, 2015/11/04) */
We will be happy to investigate this, however we will need more information in order to locate the paperwork with the detail information regarding this caseThe following information would help with a speedy reply: Date of Tow, Location of
Tow, Type, make, model and last four of the Vin of the vehicle towed and how was this bill paidIf this information is provided, we would look into the matter as soon as received
Initial Consumer Rebuttal /* (3000, 7, 2015/11/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Date of tow 10/31/
*** BMW 3series
Final Business Response /* (4000, 12, 2015/12/07) */
The consumer was parked at a marked parking lot that clearly states customer parking only all others will be towed at owners expenseWe were notified by a third party security guard of the illegal parked vehicleWe dispatched a wrecker to remove the vehicle and brought it to our secured lotThe vehicle was checked into our location on XX-at 2:18amThe vehicle was released to the consumer upon their request after the towing fees were paidThere was no charge for storage since the vehicle was picked up within hour limit upon arrival
Final Consumer Response /* (4200, 14, 2015/12/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Vehicle was not illegally parked at customers parkingVehicle was illegally seized and held hostage with demand for payment without proof of causeNo proof has been provided supporting this towing claim, no documentation has been provided supporting this towing companys actions were legal