Kirkland Asset Management, LLC

Kirkland Asset Management LLC (KAM) strives to provide the highest quality of service to our clients and our client’s customersTherefore, KAM regrets hearing otherwise and takes these matters very seriously.Thank you for bringing Ms*** complaint to our attention and we appreciate the
opportunity to respondUpon receiving notification of Ms*** complaint, KAM conducted an internal investigation with regard to this matterKAM respectfully disagrees with Ms*** accusationsKAM takes its legal compliance and customer services very seriously and recognizes this complaint as suchKAM does not condone such collection activity and maintains direct business-like and legally compliant practices and procedures.On or about July 23, we contacted Ms***She indicated she wanted something in writing and would call us backAs requested, KAM provided Ms*** a letter on July 23, Ms*** contacted our office on the evening of July 23, and left a message for our collection associate to contact herKAM contacted her at her request and left a messageMs*** had contacted our office on or about July 28, and made payment arrangements with our officeShe indicated to our collection associate that she would need to call back with her payment information because she was at work on lunch breakOn July 29, we received Ms*** Revdex.com complaint.Additionally, none of the allegations in Ms*** complaint to the Revdex.com could be verifiedAs such, it was determined that during the servicing of Ms*** account, KAM has not violated the FDCPA or any other applicable consumer protection laws in any way and has conducted their business within the bounds of the law and in a professional and ethical manner.KAM has closed Ms*** account and has returned same to our clientMs*** will not be contacted by KAM with regard to this matter.Please contact the undersigned if I may be of any further assistance.Sincerely,JENNIFER MA***Chief Compliance Officer

Kirkland Asset Management LLC (“KAM”) strives to provide the highest quality of service to our clients and our client’s customersTherefore, KAM regrets hearing otherwise and takes these matters very seriously.Thank you for bringing MsRamos’ complaint to our attentionUnfortunately, I am unable
to locate an account associated with MsRamosI have searched our system based off the information contained in MsRamos’ complaint and I am still unable to locate an account for MsRamos.If MsRamos would like to contact my compliance department directly at 855-974-or provide you with more information such as account id number, social security number, original creditor account number, etc., I would be in a better position to locate an account for MsRamos and address her concerns.I look forward to hearing from you or MsRamosThank you for your time and consideration with regard to this matter.Sincerely,JENNIFER M

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10963873, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The business only acknowledged contacting me and only stated that I won't be contacted againAs stated in my complaint family members and friends of mine were contacted as well and in response to "how did you obtain my number?" The representative told them that they were "listed as possibly being related to *** *** and this is regarding legal action we are taking against her." KAM's response makes no mention of ceasing to contact others under the guise of "trying to reach me" as the representative statedThe KAM representative contacted me twice on the same day she continued to harass people "trying to reach me" with regard to an account I have no record of.
Regards,
*** ***

Yes, Ms***’s account has been closed and returned to the client and Ms*** will not be contacted by KAM regarding this matter. Let me know if you require anything further. Thank you. Jen *** Chief Compliance Officer Director of Support Services

Kirkland Asset Management LLC (KAM) strives to provide the highest quality of service to our clients and our client’s customers. Therefore, KAM regrets hearing otherwise and takes these matters very seriously. Thank you for bringing Mr. [redacted]’s complaint to our attention and we appreciate the...

opportunity to respond. Upon receiving notification of Mr. [redacted]’s complaint, KAM conducted an internal investigation with regard to this matter. KAM takes its legal compliance and customer services very seriously and recognizes this complaint as such. KAM does not condone such collection activity and maintains direct business-like and legally compliant practices and procedures. A single message was left for Mr. [redacted]. This voicemail message was in accordance with the FDCPA and all other regulations. This was the first notification that the consumer did not wish to be contacted at work and requested a cease and desist.   We are honoring Mr. [redacted]’s complaint as a cease and desist. Therefore, upon receiving Mr. [redacted]’s complaint, KAM closed his account as cease and desist and returned same to our client. Mr. [redacted] will not be contacted by KAM regarding this matter.It was determined that during the servicing of customer’s account, KAM has not violated the FDCPA or any other applicable consumer protection law in any way and has conducted their business within the bounds of the law and in a professional and ethical manner. Please feel free to contact me if you should require additional information. I thank you for your time and consideration with regard to this matter.  Sincerely,JENNIFER M. A[redacted]

Re: [redacted] Your File [redacted]Dear [redacted]:Kirkland Asset Management LLC (KAM) strives to provide the highest quality of service to our clients and our client’s customers. Therefore, KAM regrets hearing otherwise and takes these matters very seriously.Thank you for bringing Ms. [redacted]’s complaint...

to our attention and we appreciate the opportunity to respond. Upon receiving notification of Ms. [redacted]’s complaint, KAM conducted an investigation with regard to this matter. KAM must respectfully disagree with the allegations set forth in Ms. [redacted]’s complaint.In regards to Ms. [redacted] mentioning that we (KAM) contacted others besides herself, this in fact is true. The contact numbers for these individuals were attached to her account we received from our client and were most likely provided as references or second contact numbers from Ms. [redacted] at the time of her application in the event that Ms. [redacted] could not be reached directly. All calls made from this office followed FDCPA guidelines and at no time was there any mention of court, fines or jail time.Please note, letters were sent to Ms. [redacted] on 4/4/2016 and 4/5/2016. These were sent on KAM company letterhead. On 4/5/2016, Ms. [redacted] entered into a payment agreement with KAM.On 4/14/16, Ms. [redacted] spoke with a collection representative from our office and Ms. [redacted] confirmed that she would like to keep her payments on file with our office.If Ms. [redacted] would like to discuss this matter further, please have Ms. [redacted] contact me directly at her convenience.Please feel free to contact me if you should require additional information. I thank you for your time and consideration with regard to this matter.Sincerely,JENNIFER M. A[redacted]Chief Compliance Officer

July 8, 2015Revdex.comAttn: [redacted], Complaint HandlerRe: [redacted]; Your File [redacted]Dear [redacted]:This will acknowledge receipt of complaint #[redacted]. We appreciate the opportunity to investigate and respond. Kirkland Asset Management LLC (KAM) strives to provide world class customer...

service and conducts business as such.Upon receipt of Ms. [redacted] complaint, an investigation ensued. The account was placed in hold status, future payments canceled and a cease and desist entered on account. In interviewing the staff involved, they stated that Ms[redacted] knowingly and willingly entered into a voluntary payment arrangement on a verbally acknowledged valid debt.As Ms[redacted] knowingly and willingly entered into a payment arrangement on this account, KAM does not feel a refund of prior payments is due. We are inviting Ms[redacted] to contact our Quality Assurance/Compliance Manager, Dennis D[redacted] to discuss the matter. Mr. D[redacted] can reached at [redacted]It was determined that during the servicing of customer’s account, KAM has not violated the FDCPA or any other applicable consumer protection law in any way and has conducted their business within the bounds of the law and in a professional and ethical manner.It is hoped that this response will satisfy the customer and close this file with the Revdex.com.Sincerely,JENNIFER A[redacted]Chief Compliance Officer

December 11, 2015 Revdex.com 100 Bryant Woods South Amherst, New York 14228 Attn: [redacted]l, Complaint Handler Re: [redacted]; Your File [redacted] Dear [redacted]:This correspondence is intended as a follow-up the inquiry of the above complaint. KAM Asset Management LLC (KAM) previously responded to [redacted] indicating that we had conducted an internal investigation and concluded that we did not violate any laws but the account manager responsible may have caused [redacted] to misinterpret a message that was left. The account manager was coached and retrained on leaving messages that leaves no room for misinterpretation or confusion. Also, we conduct skip-tracing functions when trying to contact our client’s customers. Therefore, upon completing skip-tracing information of which included compiling location information, KAM attempted to leave messages for [redacted] to contact us. No information was disclosed to any party other than a message left and all messages were in accordance with state and federal requirements. At the time KAM responded to [redacted] complaint, KAM closed and returned her account to our client. This function stops all collection activity, including skip tracing. Therefore, [redacted] will not be contacted by KAM with regard to this matter. Nonetheless, KAM recognizes the seriousness of this matter and apologizes to [redacted] for any inconvenience she experienced during her contacts with KAM’s representatives. We hope that this resolves the matter for [redacted]. KAM apologizes to [redacted] Please feel free to contact me if you should require additional information. I thank you for your time and consideration with regard to this matter. Sincerely, [redacted] Chief Compliance Officer

Kirkland Asset Management LLC (KAM) strives to provide the highest quality of service to our clients and our client’s customers. Therefore, KAM regrets hearing otherwise and takes these matters very seriously. Thank you for bringing Ms. [redacted]’s complaint to our attention and we appreciate the...

opportunity to respond. Upon receiving notification of Ms. [redacted]’s complaint, KAM conducted an internal investigation with regard to this matter. KAM must respectfully disagree with the allegations set forth in Ms. [redacted]’s complaint. The results of the investigation into this account are as follows: On May 19, 2016, the first message was left on the consumer’s answering machine. On May 19, 2016, a message was left on an additional number provided to us on the account.  On May 19, 2016, the consumer called KAM and spoke with a representative. A settlement offer and payment plan were offered. The consumer stated that she would call back the next day to solidify the agreement. This call was never received. On the following dates – May 20, 2016, May 23, 2016, May 26, 2016, and May 31, 2016, calls were made to the consumer requesting a call back. We did not speak to the consumer or make any attempt to contact the consumer on May 24, 2016 or May 25, 2016 as the consumer indicates in the complaint. At no time during any of the communications was there a discussion of delivery of “legal documents” mentioned. Additionally, there were never any communications between any associate of KAM and any individual other than Ms. [redacted]. The consumer never mentions to anyone at KAM to stop contacting her at any number. On July 6, 2016, the consumer’s complaint was received by KAM. The account has been returned to our client and no further communications have been or will be attempted with regard to this matter. Please feel free to contact me if you should require additional information. I thank you for your time and consideration with regard to this matter.

Kirkland Asset Management LLC (KAM) strives to provide the highest quality of service to our clients and our client’s customers. Therefore, KAM regrets hearing otherwise and takes these matters very seriously. Thank you for bringing Mr. [redacted]’s complaint to our attention and we appreciate the...

opportunity to respond. Upon receiving notification of Mr. [redacted]’s complaint, KAM conducted an investigation with regard to this matter. KAM takes its legal compliance and customer services very seriously and recognizes this complaint as such.  KAM does not condone such collection activity and maintains direct business-like and legally compliant practices and procedures. Please note, KAM had Mr. [redacted]’s account in active collection status for a short period of time. Specifically, May 13, 2016 to May 18, 2016. There was 1 (one) call placed to Mr. [redacted]’s place of employment as this was the only number provided to us on his account. A message was left with what is believed to be a co-worker to call us back. There was no further communication with Mr. [redacted] either by phone or mail. We are considering Mr. [redacted]’s complaint as a cease and desist. Therefore, upon receiving Mr. [redacted]’s complaint, KAM closed his account as cease and desist and returned same to our client. Mr. [redacted] will not be contacted by KAM regarding this matter. Please feel free to contact me if you should require additional information. I thank you for your time and consideration with regard to this matter. Sincerely, JENNIFER M.

February 24, 2016Revdex.com100 Bryant Woods SouthAmherst, New York 14228Attn: [redacted], Complaint HandlerRe: [redacted]; Your File [redacted]Dear [redacted]Kirkland Asset Management LLC (KAM) strives to provide the highest quality of service to our clients and our client’s customers....

Therefore, KAM regrets hearing otherwise and takes these matters very seriously.Thank you for bringing [redacted]’ complaint to our attention and we appreciate the opportunity to respond. Upon receiving notification of [redacted]’ complaint, KAM conducted an investigation with regard to this matter. KAM maintains direct business-like and legally compliant practices and procedures.There were 3 (three) attempts made to communicate with [redacted] at a number provided as her home phone number. These attempts were made on 2/12/2016, 2/15/2016 and 2/17/2016. These were the only attempts that were made from this office. There was a male that we communicated with whom never identified himself as [redacted]’ father. In reference to [redacted]’ request for the name of our company, the associate gave the company information including our location at the time of the request. Additional information was not provided to [redacted] as [redacted] would not verify that we were speaking with the correct individual. We are prohibited to disclose information unless the individual confirms their identity.KAM apologizes to [redacted] for any inconvenience she may have experienced. Upon receiving [redacted]’ complaint, KAM closed her account and returned same to our client. Therefore, KAM will comply with [redacted]’ request and will not be contacted by KAM regarding this matter.Please feel free to contact me if you should require additional information. I thank you for your time and consideration with regard to this matter.Sincerely,JENNIFER M. A[redacted]Chief Compliance Officer

November 6, 2015Revdex.com100 Bryant Woods SouthAmherst, New York 14228Attn: [redacted] Complaint HandlerRe: [redacted] Your File [redacted]Dear [redacted]Kirkland Asset Management LLC (KAM) strives to provide the highest quality of service to our clients and our client’s customers. Therefore,...

KAM regrets hearing otherwise and takes these matters very seriously.Thank you for bringing [redacted]omplaint to our attention and we appreciate the opportunity to respond. Upon receiving notification of [redacted] complaint, KAM conducted an internal investigation with regard to this matter. KAM respectfully disagrees with [redacted] accusations. KAM takes its legal compliance and customer services very seriously and recognizes this complaint as such. KAM does not condone such collection activity and maintains direct business-like and legally compliant practices and procedures.We believe that [redacted] is confusing KAM with another entity as KAM attempted to contact [redacted] one (1) time on or about October 27, 2015 at approximately 12:50 PM and left a message. At approximately 12:59 PM on the same day, [redacted] contacted our office and indicate that she does not owe this debt and refuses to pay. The KAM representative immediately placed [redacted] account in a refusal to pay status and KAM has not attempted to contact [redacted] since.Additionally, none of the allegations in [redacted] complaint to the Revdex.com could be verified. As such, it was determined that during the servicing of [redacted] account, KAM has not violated the FDCPA or any other applicable consumer protection laws in any way and has conducted their business within the bounds of the law and in a professional and ethical manner.KAM has closed [redacted] account and has returned same to our client. [redacted] will not be contacted by KAM with regard to this matter.Please contact the undersigned if I may be of any further assistance.Sincerely,[redacted]Chief Compliance Officer

Kirkland Asset Management LLC (KAM) strives to provide the highest quality of service to our clients and our client’s customers. Therefore, KAM regrets hearing otherwise and takes these matters very seriously. Thank you for bringing Ms. [redacted]’s complaint to our attention and we appreciate the...

opportunity to respond. Upon receiving notification of Ms. [redacted]’s complaint, KAM conducted an investigation with regard to this matter. As per the request of Ms. [redacted], we have placed her account in a cease and desist status. There will be no further communication with Ms. [redacted] from our office with regard to this matter. The account has been returned to our client which is [redacted] Debt Holding. Therefore, any and all requests should be directed through them. Their contact number is ###-###-####. Please feel free to contact me if you should require additional information. I thank you for your time and consideration with regard to this matter. Sincerely, JENNIFER A. Chief Compliance Officer

Kirkland Asset Management LLC (KAM) strives to provide the highest quality of service to our clients and our client’s customers. Therefore, KAM regrets hearing otherwise and takes these matters very seriously.Thank you for bringing Ms. [redacted]’s complaint to our attention and we appreciate the...

opportunity to respond. Upon receiving notification of Ms. [redacted]’s complaint, KAM conducted an internal investigation with regard to this matter and KAM must respectfully disagree with Ms. [redacted]. KAM takes its legal compliance and customer services very seriously and recognizes this complaint as such. KAM does not condone such collection activity and maintains direct business-like and legally compliant practices and procedures.As you are aware we conduct skip-tracing functions when trying to contact our client’s customers. Therefore, upon completing skip-tracing information of which included compiling location information, KAM attempted to leave messages for Ms. [redacted] to contact us. No information was disclosed to any party other than a message left and all messages were in accordance with state and federal requirements.Ms. [redacted] contacted our office and discussed payment arrangements with a representative, who described the conversation as professional. In accordance with Ms. [redacted]’s request, KAM has closed the account and returned it to the current owner. There will be no further contact.Upon investigation, none of the allegations contained in the consumer’s complaint to the Revdex.com could be verified. As such, it was determined that during the servicing of customer’s account up until present, KAM has not violated the FDCPA or any other applicable consumer protection law in any way and has conducted their business within the bounds of the law and in a professional and ethical manner.It is hoped that this response will satisfy the consumer and close this file with the Revdex.com.Sincerely,JENNIFER M. A[redacted]Chief Compliance Officer