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Kirkland Homes Ltd

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Kirkland Homes Ltd Reviews (5)

To whom it may concern; Psk Supermarkets in response to complaint ID [redacted] has been resolved with the customer [redacted] Thank you

Initial Business Response /* (1000, 5, 2015/09/25) */
Upon receipt of Revdex.com's report I immediately contacted Mr*** to discuss his concerns related to his deposit in detailFirstly, I apologize about his frustrations related to the communication from our teamI assured Mr*** that this is
being addressed internallyWith respect to his deposit, it is not only tied into his landscaping but also the architectural approval of his homeThe process involves the homebuilder contacting the developer's architectural controller to inspect the homeowner's property once landscaping is completeAt that time, the architectural controller also verifies that the colours and details of the home is what was initially approvedIn this situation, we received a notice that there was a minor gable treatment that was missing and caused the inspection to failI pursued the developer and architectural controller to ask if it was truly necessary to go back to a home that has been occupied for years and disturb a family who is happy with their homeUnfortunately the communication and review was cumbersomeUltimately, the treatment was added in September and the re-inspection has already been orderThis was a unique scenario which didn't follow protocol so I can see how my team may have miscommunicated, however, I wish I had the opportunity to discuss with Mr*** personally before getting to this pointAgain, we are taking measures internally to properly inform our homeowners moving forward

At this time, I have been contacted directly by Foodtown regarding complaint ID ***, however my complaint has NOT been resolved because:
Corporate offices replied and said the matter will be forwarded to the storeThey informed me that the store would directly contact me however they
have yet to do so
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

To whom it may concern;  Psk Supermarkets in response to complaint ID [redacted] has been resolved with the customer [redacted]. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

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Address: 101- 18236 105 Ave, Edmonton, Alberta, Canada, T5S 2R5

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www.kirklandhomes.ca

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