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Kirkland's Reviews (2)

To whom this may concern,Our customer [redacted] has purchased a brand new [redacted] unit that we were selling on December 11th, 2014. The unit developed a problem with one of the components, [redacted] has contacted us in regards to replacing the component on February 15th, 2015. We contacted the...

manufacture, [redacted], and they sent out a . replacement unit which after a while had the same issue. Despite the fact that the problem was with the installation and not the unit itself, we contacted the manufacturer again and they promised that they will send another replacement ASAP. We were not aware that she has not received a replacement because she never contacted us after that. When we recently found out about the issue, we ordered and shipped out a new controller. It was already delivered to the customer (please see attached proof of delivery below).Sincerely,Natalya. G CFO

Sales associate stated picture was defective due to missing the glass, but it was because of missing corner of frame. on 9/19/14 I purchased a picture from the Kirkland's located in[redacted] MS. This picture was $30 from the "as-is" section of the store. I noticed it was marked "defective", so I inquired from the associate [redacted]... what was "defective" about the picture because upon visual inspection it appeared to be fine. [redacted] stated "the glass was missing." I currently have three (3) pictures from Kirkland's in my house that were bought from the "as-is" section for this very reason, so this was a logical answer to my question. I liked the picture so that I also inquired if I could put another one on hold if I got home and decided I wanted another one and she said "yes".I am in the process of updating my house. 0n 9/25/14 I proceeded to remove the card-boarded corner protector from all four corners of the frame and notice a decent sized corner was missing from one of the corners of the picture frame. I immediately called and spoke to [redacted] and explained to her right off the bat that I did not want my money back, I just really wanted to exchange the picture because I was unaware of a corner missing from the frame. To make a long story short, I returned to the store approximately 2p and asked her to contact the manager because upon talking to [redacted], it was later revealed that ALL OF THE EXACT PICTURES LIKE MINE HAD MISSING CORNERS. A missing corner was in fact the defect, however the corners were NOT exposed upon visual examination, you would have to physically remove the cardboard from all the corners first.My complaint is, if this information was revealed to me before I purchased the picture, I may not have bought it. I purchased it based on the information that was visual AND the information that was relayed to me by Kirkland's associate. This was misleading. [redacted]'s and manager, [redacted]'s response to my dismay was "the corners were lose enough that I had the opportunity to pull them back to inspect them before purchasing it, so...it's as-is and I could only exchange it for another BROKEN picture.REALLY...why didn't the associate tell me to pull back the corners BEFORE I BOUGHT IT? BECAUSE SHE SAID IT HAD MISSING GLASS. I must also state that during my conversation with [redacted] on the sales floor, [redacted] kinda came into the conversation and made a comment that "she remembered me and she stated she told me there were no returns and we had a conversation regarding my husband." REALLY...I am assuming [redacted] saw that I was wearing a wedding ring, so she decided to make up a story in front of [redacted] to save face. Well...that "story" did not hold water because my husband is recently deceased.Desired SettlementStore credit. I only bought this picture because the defect was stated to me as "missing glass!" It's the principle of the matter. Associates should not make comments regarding the condition of as-is products! Not to mention...its a little MISLEADING to cover BROKEN FRAME corners. When purchasing any picture from Kirland's or anywhere else, those cardboard corner covers are expected to always be there, so nobody removes them to inspect the picture AS-IS or not because the reason why they are there is to protect the corners!Business Response I have called Ms.[redacted] and spoken with her regarding this issue. Having gotten all the details from Ms.[redacted] there was some wrong information given to her regarding the picture she purchased. Though our "As Is" items are an all sales final I offered Ms.[redacted] to return to our location and I would gladly give her store credit for her purchase and even help her find a more suitable one. She was supposed to return to our location on Friday, October 24, 2014 to make this happen. She has not yet returned to our location for her credit. By the end of our conversation I feel that Ms.[redacted] was very happy with the fact that we reached out to her and offered to make things right.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)The Store manager did contact me I believe the week of October 20. She was very nice and she offered to either have a full refund or store credit which ever I liked. I stated I was aware that is was an "as is" purchase so I was willing to accept a store credit. I was on my way to [redacted] Mississippi at the end of that week so I did not commit to a date when I could come back to the store, however she did provide me with her schedule should I come that week. After further thought...this will be my third time returning to this store and I am in Arlington/Bartlett so I am requesting a refund versus a store credit if this offer is still on the table. I will attempt to contact the store manager by week's end, now that I have returned from [redacted]. If she does not contact me first.Final Business Response She brought her pic back to the store. I refunded her her money. And she did a little shopping.

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Description: House Furnishings & Accessories

Address: 6450 Towne Center Loop # 610, Southaven, Mississippi, United States, 38671-8106

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