Kirkpatrick Enterprises

Kirkpatrick Enterprises renovated our main bathroom and also did some work in other bathrooms in our home. My complaint is not with the work completed. While there were some delays, for the most part the workers did a satisfactory job. The issue is a deficiency which needs to be fixed. One of the glass shades in a light fixture is chipped and needs to be replaced. At the time the company asked for the final payment, they acknowledged that this needed to be corrected. In spite of this, the company demanded full payment, and indicated they could be trusted to replace the glass shade which was chipped. That was in December. Since then, the glass shade has not been replaced. The only times I have received any information from the company has been when I contacted them requesting an update. It has always been up to me to contact them. In each case their response has been the same: the supplier doesn't have one in stock and it will be another 3 months. I have now been told it will be December at the earliest, a full year after the company was paid. I honestly don't expect it to be fixed in December. I expect to be told the supplier still doesn't have one in stock. During this past year, there has been no discussion of other options. Is there only one supplier in the world that produces this type of light fixture? Is there no other sources for a piece of glass? Why couldn't all glass shades in the fixture be replaced with glass shades from a different source? If nothing else, why can't all 3 of the light fixtures be replaced? At this point, I expect the glass shade will never be replaced. They have been paid, so they are not concerned about it.