Thank you for taking the time to contact us regarding Ms. [redacted]’ concerns. We have been able to communicate with Ms. [redacted] and resolve the concerns with her directly. We had previously attempted to contact Ms. [redacted] regarding her insurance coverage but had not been able to make contact with her. It...
is vital that we have written documentation that the necessary insurance coverage is being maintained on any vehicles we finance, so in the event of any unfortunate accident there is necessary coverage to protect the collateral. We are working directly with Ms. [redacted] to have all of the necessary paperwork received and documented as needed for our system. If you have any questions, please feel free to let us know. Thank you! Credit Security Acceptance Corp
Good Afternoon - The following response was sent via USPS Priority Mail as well and per the tracking is showing it was delivered as of November 23, 2015. If you did not receive it please feel free to let me know. I apologize if there was an error in you receiving it. Dear Sir or...
Madam – Thank you for taking the time to share Ms. [redacted] concerns
with us. We value our customers greatly and appreciate having an opportunity to
address any concerns they may have. Ms. [redacted] purchased a vehicle through [redacted] Center
that was financed with our company on June 20, 2014. At the time of purchase she
did provide current proof of income. In the event one of our customers has a
change of pay dates or employment, we require them to provide proof of this
change with paystubs. We also set them up on a schedule to make their payments
that coincide with their new pay dates. In addition to providing pay stubs, we
also require a new Retail Installment Contract reflecting the amended pay dates
is signed. When any amendments are made we are required to have this amended
contract on file with our lending company and provide a copy for our customers
as well. Once the revised Retail Installment Contract is agreed upon by both
parties, we are able to make the necessary changes in our customer management
system and our lending institution. As Ms. [redacted] had not signed yet the revised
Retail Installment Contract with the amended dates we had been unable to make
the changes in our customer management system which controls the various methods
available to our customers to make a payment. When Ms. [redacted] made her payment on October 31, 2015 she made
the payment through our automated phone system which does not provide an option
to make a payment for a different amount than what is reflected in our customer
management system. This is why Ms. [redacted] was charged $246.04 as opposed to her
regular scheduled payment amount of $134. Our goal is to do what we are able to
work with our customers and we can issue a credit back to Ms. [redacted] for the
difference of the $112.04. In order to complete this credit and make the
necessary changes to Ms. [redacted] account and prevent any further concerns with
her payments, we will need her to sign the revised Retail Installment Contract
so we can provide this to our lending institution. We can schedule a time to
have a manager available to meet with her at [redacted] where she
purchased the vehicle originally to review the revised Retail Installment
Contract and answers any questions she may have so she is able to sign it. Thank you again for allowing us to address Ms. [redacted] concerns and am am able to answer any additional questions as well. Regards, Customer Service Credit Security Acceptance Corporation
Ms. [redacted] has been removed as a reference as of 10/10/2014. It is our policy that customers provide references at the dealership and within 3 business days after the point of sale we verify permission to use the references provided to us. We only contact these references if ever we have...
not been able to reach our customer. If a reference asks to be removed as a point of contact, then we remove them immediately as we have done with Ms. [redacted]. Thank youRegards,Credit Security Acceptance Corp
Thank you for taking the time to contact us regarding Ms. [redacted]’ concerns. We have been able to communicate with Ms. [redacted] and resolve the concerns with her directly. We had previously attempted to contact Ms. [redacted] regarding her insurance coverage but had not been able to make contact with her. It...
is vital that we have written documentation that the necessary insurance coverage is being maintained on any vehicles we finance, so in the event of any unfortunate accident there is necessary coverage to protect the collateral. We are working directly with Ms. [redacted] to have all of the necessary paperwork received and documented as needed for our system. If you have any questions, please feel free to let us know. Thank you! Credit Security Acceptance Corp
Good Afternoon - The following response was sent via USPS Priority Mail as well and per the tracking is showing it was delivered as of November 23, 2015. If you did not receive it please feel free to let me know. I apologize if there was an error in you receiving it. Dear Sir or...
Madam – Thank you for taking the time to share Ms. [redacted] concerns
with us. We value our customers greatly and appreciate having an opportunity to
address any concerns they may have. Ms. [redacted] purchased a vehicle through [redacted] Center
that was financed with our company on June 20, 2014. At the time of purchase she
did provide current proof of income. In the event one of our customers has a
change of pay dates or employment, we require them to provide proof of this
change with paystubs. We also set them up on a schedule to make their payments
that coincide with their new pay dates. In addition to providing pay stubs, we
also require a new Retail Installment Contract reflecting the amended pay dates
is signed. When any amendments are made we are required to have this amended
contract on file with our lending company and provide a copy for our customers
as well. Once the revised Retail Installment Contract is agreed upon by both
parties, we are able to make the necessary changes in our customer management
system and our lending institution. As Ms. [redacted] had not signed yet the revised
Retail Installment Contract with the amended dates we had been unable to make
the changes in our customer management system which controls the various methods
available to our customers to make a payment. When Ms. [redacted] made her payment on October 31, 2015 she made
the payment through our automated phone system which does not provide an option
to make a payment for a different amount than what is reflected in our customer
management system. This is why Ms. [redacted] was charged $246.04 as opposed to her
regular scheduled payment amount of $134. Our goal is to do what we are able to
work with our customers and we can issue a credit back to Ms. [redacted] for the
difference of the $112.04. In order to complete this credit and make the
necessary changes to Ms. [redacted] account and prevent any further concerns with
her payments, we will need her to sign the revised Retail Installment Contract
so we can provide this to our lending institution. We can schedule a time to
have a manager available to meet with her at [redacted] where she
purchased the vehicle originally to review the revised Retail Installment
Contract and answers any questions she may have so she is able to sign it. Thank you again for allowing us to address Ms. [redacted] concerns and am am able to answer any additional questions as well. Regards, Customer Service Credit Security Acceptance Corporation
Ms. [redacted] has been removed as a reference as of 10/10/2014. It is our policy that customers provide references at the dealership and within 3 business days after the point of sale we verify permission to use the references provided to us. We only contact these references if ever we have...
not been able to reach our customer. If a reference asks to be removed as a point of contact, then we remove them immediately as we have done with Ms. [redacted]. Thank youRegards,Credit Security Acceptance Corp