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Kirkwood Bluffs

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Kirkwood Bluffs Reviews (1)

We apologize for the hot water issue that occurred at the resident’s move-inThe issue was presented on 12/and a new cartridge was installed fixing the issue on 12/For faulty equipment, she did have an issue with her dishwasher not running a full cycle and this was called in on 12/and fixed
on 12/There have been a few fire alarms that have gone off in the past few months, however, was from a brush fire in the woods behind the building and another from a small kitchen fire from another apartment, and the other was potentially someone smoking in the common hallway or tampered with it per the fire department, so none were due to faulty equipmentThe fire department came out in a timely fashionDuring one of her work orders being addressed, a smoke detector beeping, one of the residents in the unit believed there may be a carbon monoxide leakBoth our maintenance supervisor and the fire department came out immediately and determined there was no leakThe resident called the gas company, who came out and detected a small issue with the furnace and turned off the furnace for the eveningThe residents were given alternative heat for the night and the next morning our maintenance team was out to install a new blower motor and everything was completed by 10amWhile there were several maintenance issues in her apartment or hallway, most were addressed same day or early the next morning with one exception being the hot water in shower, which took a few days to completely repair due to what was needed to fix itThe resident stated that the night the fire alarm went off that the door slammed on her and injured her thumbWe have cameras in that building and we have it on camera that this did not happenThe property manager had previously spoken with the resident regarding her complaints and approved letting her out of her leaseThe regional manager had also called her several times and was finally able to speak with the residentShe agreed to letting her out of her lease without termination fee and refunding her depositWe believe this is a fair resolution as all of her maintenance issues were addressed in a timely fashion and several of the items listed are not entirely accurate, as we have clarified above

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Address: 1157 Timberbrook Dr, Kirkwood, Missouri, United States, 63122-6704

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