Kirtland Floors Roofs & Doors

Initial Business Response / [redacted] (1000, 10, 2016/02/23) */ Aspen Waste Systems has always billed residential customers quarterly, in advance of serviceAspen's billing methods are consistent with standard industry practicesWhen the time comes for service and billing to switch to the organized method Aspen will be sure to prorate each customer's billing accordingly The rate increase is more than the customer's prior price increases primarily due to significant increases in disposal cost at Hennepin County's waste-to-energy facility (HERC)No hauler has control over HERC's rates and state law requires haulers to use waste-to-energy facilities

Initial Business Response /* (1000, 5, 2015/06/19) */
After reviewing the account and speaking with the correct owner of the property at *** we did not bill nor receive paymemt from the customer for more then 1(one) bill cycle for services at *** A call was made to our customer service
department by the cusotmer on 3/31/to update the credit card on file for payments and bill to address for her account at *** The agent taking the call
mis-understood the address and updated the wrong accountI have spoke with the correct owner of the property at *** to verfiy the check #'s we have on file are his for previous paymentsIn additon I also verified with the cusotmer that she has only paid her bill for *** with us via a credit card since service started in and that she has issued no checks to us for payment for servicesThe customer is due $for a incorrect charge to her card which I will send to her in the form of a refund check in addition for unused service at another property we service

Initial Business Response /* (1000, 10, 2016/02/23) */
Aspen Waste Systems has always billed residential customers quarterly, in advance of service. Aspen's billing methods are consistent with standard industry practices. When the time comes for service and billing to switch to the organized method...

Aspen will be sure to prorate each customer's billing accordingly.

The rate increase is more than the customer's prior price increases primarily due to significant increases in disposal cost at Hennepin County's waste-to-energy facility (HERC). No hauler has control over HERC's rates and state law requires haulers to use waste-to-energy facilities.