Kiser Construction, Inc.

Initial Business Response /* (1000, 8, 2015/03/17) */
The ***s contacted Kiser Construction for help on their water damage claim
*** instructed them to verify coverage from insurance
Homeowner found out they did not have coverage prior to any work starting
Homeowner
specifically asked for a quote from *** on how much minimum would it take for the water damage mitigation*** quoted 10,ball park
Homeowner said green light, signed agreement, faxed it back to Kiser
Kiser completed the mitigation work, used xactimate for pricingBudget came in at approx12,
*** then blew a gasketCame to Kiser and met with the Vice President and ***
Kiser in an attempt to reconcile agreed with *** to resolve the matter for
*** upon agreeing to this came to Kiser and Paid the Case closed
Since then he has contacted the Revdex.com, Social media blasting Kiser about his so called unfair treatment and being charged 12,000, when he settled for already
Job was discounted already in an attempt to settleIf *** does not cease slandering Kiser we will be forced to cancel our agreement to settle for 9,and take him to court for slander and the additional proceeds
I would think this resolves this matter if not
our Lawyer *** will need to get involved
Kiser has complied with all ***s requests including the discount already

Initial Business Response /* (1000, 5, 2014/06/30) */
Thank you for taking the time to contact Kiser.I spoke with *** and *** about the allegations Mr*** *** has statedHere is Kiser's side of the story
Original project completed approximately years ago
*** the
President of Kiser was out at the property last year to look at additional retail work at the homeowners requestNo issues listed above were mentioned at that time or were visible when the home tour was given
*** Kiser, our vice president has taken every call that Mr*** has given and not once has he not responded even when the calls were questionable
As stated above even though it was years since the work was completed *** one of Kiser's Project Managers still went to the site to visually inspect Mr***'s issues
I can attach those photos if needed
Finding no Major Defects in the workmanship Kiser closed the final and will not be reopening it
Initial Consumer Rebuttal /* (3000, 7, 2014/07/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The claims by Kiser are not completely true The fact that *** was at our home has not validity to the issueIt did not exist at that time*** did come to our home but only after phone calls to have someone give a quote on a new project*** after phone calls did finally answer and then took over a week to return the call .*** came out the the house after calls and three weeks of promises to look at the current issueOnce he was at the house he said " The is wrong and we will fix it" he did take many photos and then after more additional phone calls with no reply he left a voice mail saying yes This is an issue and that I would need to call the company that THEY hired to resolve the issueI called Kiser more times *** said he would have *** come out to look and then cancelled and never rescheduled or would even talk about it I have the recorded message from ***Kiser hired different companies to fix the same issue on the same wall I asked *** to send out a representing from one of these companies and he ignored my requestI am not happy with the customer service, poor customer service and claims.*** made claims and Kiser is not following through itKiser has had three claims to the Revdex.com and this shows there is a reason for the complaints
Final Business Response /* (4000, 9, 2014/07/10) */
Thank you for taking the time to respond
Kiser has uploaded pictures to the Revdex.com for your documentation
The work from over 4+ years ago has no construction defects as you can see in the pictures
This is not a warranty claim
Mr*** is asking for additional work
We are closing the file

Initial Business Response /* (1000, 5, 2014/12/17) */
Kiser Construction was hired to do siding, soffit & fascia, gutters and stone. The original proposal included wrapping two windows on the front of the house that did not match. The homeowner decided that she wanted to wrap all the windows and...

doors to match the new soffit and fascia. The contract that she signed has a completely separate line item stating that wrapping all the windows and doors would be an additional 1000.00. Im not sure were the confusion would come from as its itemized.
The homeowner did notify us that there were two pieces of stone that she did mot like the appearance of. Kiser Construction called the Insurance Co for the Subcontractor that performed the work to cover the cost to repair the pieces that she did not like. The insurance felt that there were no issues with the work performed other than cosmetic.
Upon this information Kiser Construction went to the home and replaced the two pieces of stone that were in question. The homeowner also asked us to replace a downspout that her dog had ripped off the house, this was done at the end of September. We have not had any calls or messages from the homeowner since the completion of these items.
Consumer Response /* (3000, 12, 2015/01/26) */
This complaint should not have been closed. I never received a response from Kiser Construction or from the Revdex.com on the status of the complaint.
Kiser Construction was not thoroughly truthful in their response. There has to be more that can be done to protect consumers from companies like Kiser Construction from doing mediocre work and frauding us out of money. I do not want the same things to happen to other consumers.
Please look into this matter further and let's see if we can get a satisfactory ending to this. Kiser Construction should be held liable for their subpar work and their fraud.
Business Response /* (4000, 14, 2015/01/27) */
Kiser Construction has supplied a copy of the signed contract with the additional charge to wrap the windows. The charge is completely separate and listed clearly. We have taken care of any issues that the homeowner has contacted us with, including a downspout extension that was torn off by their dog. Kiser Construction has completed all of the work per our contract with the homeowner.

Initial Business Response /* (1000, 5, 2014/12/17) */
Kiser Construction was hired to do siding, soffit & fascia, gutters and stone. The original proposal included wrapping two windows on the front of the house that did not match. The homeowner decided that she wanted to wrap all the windows...

and doors to match the new soffit and fascia. The contract that she signed has a completely separate line item stating that wrapping all the windows and doors would be an additional 1000.00. Im not sure were the confusion would come from as its itemized.
The homeowner did notify us that there were two pieces of stone that she did mot like the appearance of. Kiser Construction called the Insurance Co for the Subcontractor that performed the work to cover the cost to repair the pieces that she did not like. The insurance felt that there were no issues with the work performed other than cosmetic.
Upon this information Kiser Construction went to the home and replaced the two pieces of stone that were in question. The homeowner also asked us to replace a downspout that her dog had ripped off the house, this was done at the end of September. We have not had any calls or messages from the homeowner since the completion of these items.
Consumer Response /* (3000, 12, 2015/01/26) */
This complaint should not have been closed. I never received a response from Kiser Construction or from the Revdex.com on the status of the complaint.
Kiser Construction was not thoroughly truthful in their response. There has to be more that can be done to protect consumers from companies like Kiser Construction from doing mediocre work and frauding us out of money. I do not want the same things to happen to other consumers.
Please look into this matter further and let's see if we can get a satisfactory ending to this. Kiser Construction should be held liable for their subpar work and their fraud.
Business Response /* (4000, 14, 2015/01/27) */
Kiser Construction has supplied a copy of the signed contract with the additional charge to wrap the windows. The charge is completely separate and listed clearly. We have taken care of any issues that the homeowner has contacted us with, including a downspout extension that was torn off by their dog. Kiser Construction has completed all of the work per our contract with the homeowner.