Kiss & Kandi

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
First and foremost, the only reason I asked her about doing a cupcake wedding cake for my wedding is because she said cupcakes would be on my candy buffetI'm not sure if she was preoccupied putting her grandson to sleep but she did state cupcakes would be on the buffet I wouldn't have asked her to take on the task of doing a cupcake wedding cake if there wasn't some indication that she had some experience in that areaShe stated her daughter does the baking and she didn't think it would be a problemI told her I would send her pictures of what I was talking aboutThe pictures that were sent to her were in reference to the cake topper not towerI wanted to know if she could do the topper style and color in the pictures provided, which was a square vanilla topper, and chocolate round topperI didn't even pay attention to the cupcake towers in the picture because my focus was trying to get my wedding cake straight first. The text message and picture that says "I want to go with this one" was referring to asking her daughter if she could do that style topper instead of the other one I sentHow could she order a tower not knowing how many cupcakes it needed to hold and why would she order a tower without first making sure the price was okay? In her text message she stated "her daughter might have a tower but she would verify." She even followed up in April to ask "what style I wanted" which is further proof I was referencing the topper not the towerShe seems to have forgotten our verbal conversation on the phone where I asked if her company provided decorations for the reception hall and she said she would get back to me and she also inquired about whether they were still doing my wedding cake at which time I told her I had gone with a company that had more experience
The text message from my planner approves cupcakes, not a cupcake towerPlease provide me with something that shows my planner or myself approved the purchase of a cupcake tower
She states that company policy says invoices have to be paid in full days before an event, but the contract says days, which is it? And why would she contact me days prior to my event bullying me into making a payment the same day the invoice is sent to meAlso I asked her months in advance if she wanted me to sign the contract and she said no, I had already paid in full and she had everything she needed so why would she demand me sign after I tell her I'm taking her to courtIt's because there's a legal clause that if I sign, then I can't hold them responsibleThe damage had already been done and I was not signing
She said that $worth of candy was delivered to my venue. Who was it delivered to? Who signed for it? Where was it left? All vendors associated with my wedding signed a vendor log in sheet. All vendors also had my planner sign a receipt stating that services had been renderedDid my planner sign off that she received the products delivered?
I am seeking a full refund for services not rendered in addition to legal and punitive damages
Regards,
*** ***

To whom it may concern: Case Number: *** This timeline explains the series of events and conversations between Ms*** (*** ***), ***, and Kiss' & Kandi. Included also are text messages and emails between parties. • February 24, 2015: Ms***
first made contact with Kiss' & Kandi in reference to a candy buffet for her August 15, weddingAfter reviewing all the details of what we could offer her, Ms*** agreed on a standard Sampler Table which included: cakepops, strawberries, cookies, popcorn, pretzels, rice crispy treats & candyShe also requested additional items which were, marshmallow pops and mini martini glasses with cotton candyMs. *** was sent an invoice that stated all sales are final and contract to sign and return via email for her orderThat same day she also asked if we could provide a cupcake tower for her weddingShe texted and also sent pictures via our Facebook website messages as an example of how she wanted the cupcake tower to lookWe discussed the details of guest number and the look of the cake and cupcakesI told her I would follow up with our baker to see if this was something we could offer and to quote a price. • On February 26, 2015 Ms*** was contacted via text message with a price quote of $and confirmation that we could provide the cupcake stand for the tower for her. • On July 16, 2015: Kiss' & Kandi was contacted by ***, who stated she was the planner for Kendria ***We went on to discuss the "Day of' details, such as set up time and ending timeAt that time we had not spoken to Ms*** since the above mentioned date and timeI asked *** if Ms*** was still interested in doing the Cupcake tower like we previously discussed*** told us she would contact Ms*** and ask. Later that day, *** contacted us via text message which read "Hi it's *** I spoke to the brideShe still wants you to do cupcakesThanks!" At that time we moved forward with ordering the cupcake towerIt was ordered and paid for that same day and an invoice would be sent to Ms*** with her balance that needed to paid at least seven days before her event. • August 2, 2015: Ms*** was contacted to confirm last minute details about her serviceVia text message we confirmed all details concerning the sampler candy buffet. 1 Case Number: *** • August 8, 2015: An invoice was sent to Ms*** for the payment for the cupcake tower that was confirmed on 7-16-A separate text message was also sent to Ms*** alerting her that the payment for the cupcake tower was due that day, which was seven days before her eventMs*** responded via text message that she had already purchased a cupcake tower and would no longer need one from usIt was explained to Ms*** that her planner, ***, confirmed that Ms*** still wanted to move forward with the cupcake tower, and it was already ordered and paid forAt that time, Ms *** stated that she thought *** was referring to additional cupcakes which she mistakenly thought were a part of her sampler buffetIt was explained to Ms*** that at no time did we discuss any cupcakes on the sampler buffet, only an additional cupcake towerWe received a call from *** shortly after, asking of there was any solution to the misunderstanding because of the time crunch before the eventIt was explained that when the cupcake tower was confirmed on 7-16-15, the order was placed with an outside baker and a payment had to be made in order to ensure proper schedulingAt that time *** asked if she could have two days to speak with Ms*** to come up with a solution for her error. • August 10, 2015: We contacted Ms*** and *** via text message to inquire about the final decisions about Ms***'s upcoming weddingWe explained to both Ms*** and *** that our policy states that all payments have to be made at least seven days before an event, it was also explained that we would need a decision about the candy buffet table and cupcake tower that dayWe immediately received a call from *** who asked if we could still provide a candy buffet despite her mistakeWe further explained that because *** mistakenly informed us that Ms*** agreed for Kiss & Kandi to provide a cupcake tower for her wedding, which had to be ordered at that time, we need payment for itWe reached out to Ms*** and asked if she could contact us to resolve the issue and come up with a final planMs*** responded and stated that she would contact Revdex.com and file in small claims courtAt that time we also sought the advice from our counsel who advised that we continue with the agreed upon candy buffet table, and try to pursue funds for the ordered cupcake tower separatelyWe immediately emailed Ms. *** and informed her that Kiss & Kandi would still provide the candy buffet table at her 8-15-weddingHowever, we would continue to pursue reimbursement for the cupcake tower that was mistakenly confirmed to order by Ms*** and her planner, ***Within the same email, we attached an additional contract and asked Ms*** to return the signed contract that was also sent to her on 2-24-15, which contained liability information for use of our decor, dishes, vases, etcWe received no response from Ms***. • August 11, 2015 We again emailed Ms*** informing her that we would still be in place for her 8-15-wedding and would be arriving by pm for set-upAn additional contract was also attachedWe also informed Ms*** that if the contract was not signed before her 2 Case Number: *** wedding date, that when we arrived to set up, we would have a contract on hand for her to signStill no response from Ms***. • August 15, 2015 We arrived at Ms***'s reception hall at approximately pm to set up her candy buffet tableUpon arrival we were greeted by *** and informed that Ms*** did not want our services and that she would be requesting a full refundAt that time she called Ms*** and confirmed these were her wishesWe continued to leave the products in the reception hallMs*** received treats, candy, and fruit in the amount of $of which she paid. It was the choice of Ms*** to not allow set up, nor did she contact us before arriving, alerting us that she did not want our servicesBecause all of our all sales are final, we provided what Ms*** paid for. Shortly after leaving the reception hall, after leaving the products, Ms*** then informed us via email that she is requesting a refundIt was explained to Ms*** that the items were already left at the reception hall because we had received any communication otherwiseMs*** continued to contact us via email stating that she would pursue legal action. Included is a short video of Kiss' & Kandi at Ms***'s reception locationBecause we were not allowed to set up we did leave ALL items that were to be included on her table

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.] First and foremost, the only reason I asked her about doing a cupcake wedding cake for my wedding is because she said cupcakes would be on my candy buffetI'm not sure if she was preoccupied putting her grandson to sleep but she did state cupcakes would be on the buffet I wouldn't have asked her to take on the task of doing a cupcake wedding cake if there wasn't some indication that she had some experience in that areaShe stated her daughter does the baking and she didn't think it would be a problemI told her I would send her pictures of what I was talking aboutThe pictures that were sent to her were in reference to the cake topper not towerI wanted to know if she could do the topper style and color in the pictures provided, which was a square vanilla topper, and chocolate round topperI didn't even pay attention to the cupcake towers in the picture because my focus was trying to get my wedding cake straight first. The text message and picture that says "I want to go with this one" was referring to asking her daughter if she could do that style topper instead of the other one I sentHow could she order a tower not knowing how many cupcakes it needed to hold and why would she order a tower without first making sure the price was okay? In her text message she stated "her daughter might have a tower but she would verify." She even followed up in April to ask "what style I wanted" which is further proof I was referencing the topper not the towerShe seems to have forgotten our verbal conversation on the phone where I asked if her company provided decorations for the reception hall and she said she would get back to me and she also inquired about whether they were still doing my wedding cake at which time I told her I had gone with a company that had more experience The text message from my planner approves cupcakes, not a cupcake towerPlease provide me with something that shows my planner or myself approved the purchase of a cupcake tower. She states that company policy says invoices have to be paid in full days before an event, but the contract says days, which is it? And why would she contact me days prior to my event bullying me into making a payment the same day the invoice is sent to meAlso I asked her months in advance if she wanted me to sign the contract and she said no, I had already paid in full and she had everything she needed so why would she demand me sign after I tell her I'm taking her to courtIt's because there's a legal clause that if I sign, then I can't hold them responsibleThe damage had already been done and I was not signing She said that $worth of candy was delivered to my venue. Who was it delivered to? Who signed for it? Where was it left? All vendors associated with my wedding signed a vendor log in sheet. All vendors also had my planner sign a receipt stating that services had been renderedDid my planner sign off that she received the products delivered? I am seeking a full refund for services not rendered in addition to legal and punitive damages
Regards,
*** ***

To whom it may concern: Case Number: *** This timeline explains the series of events and conversations between Ms***
"">(*** ***), ***, and Kiss' & Kandi. Included also are text messages and emails between parties. • February 24, 2015: Ms*** first made contact with Kiss' & Kandi in reference to a candy buffet for her August 15, weddingAfter reviewing all the details of what we could offer her, Ms*** agreed on a standard Sampler Table which included: cakepops, strawberries, cookies, popcorn, pretzels, rice crispy treats & candyShe also requested additional items which were, marshmallow pops and mini martini glasses with cotton candyMs. *** was sent an invoice that stated all sales are final and contract to sign and return via email for her orderThat same day she also asked if we could provide a cupcake tower for her weddingShe texted and also sent pictures via our Facebook website messages as an example of how she wanted the cupcake tower to lookWe discussed the details of guest number and the look of the cake and cupcakesI told her I would follow up with our baker to see if this was something we could offer and to quote a price. • On February 26, 2015 Ms*** was contacted via text message with a price quote of $and confirmation that we could provide the cupcake stand for the tower for her. • On July 16, 2015: Kiss' & Kandi was contacted by ***, who stated she was the planner for Kendria ***We went on to discuss the "Day of' details, such as set up time and ending timeAt that time we had not spoken to Ms*** since the above mentioned date and timeI asked *** if Ms*** was still interested in doing the Cupcake tower like we previously discussed*** told us she would contact Ms*** and ask. Later that day, *** contacted us via text message which read "Hi it's *** I spoke to the brideShe still wants you to do cupcakesThanks!" At that time we moved forward with ordering the cupcake towerIt was ordered and paid for that same day and an invoice would be sent to Ms*** with her balance that needed to paid at least seven days before her event. • August 2, 2015: Ms*** was contacted to confirm last minute details about her serviceVia text message we confirmed all details concerning the sampler candy buffet. 1 Case Number: *** • August 8, 2015: An invoice was sent to Ms*** for the payment for the cupcake tower that was confirmed on 7-16-A separate text message was also sent to Ms*** alerting her that the payment for the cupcake tower was due that day, which was seven days before her eventMs*** responded via text message that she had already purchased a cupcake tower and would no longer need one from usIt was explained to Ms*** that her planner, ***, confirmed that Ms*** still wanted to move forward with the cupcake tower, and it was already ordered and paid forAt that time, Ms *** stated that she thought *** was referring to additional cupcakes which she mistakenly thought were a part of her sampler buffetIt was explained to Ms*** that at no time did we discuss any cupcakes on the sampler buffet, only an additional cupcake towerWe received a call from *** shortly after, asking of there was any solution to the misunderstanding because of the time crunch before the eventIt was explained that when the cupcake tower was confirmed on 7-16-15, the order was placed with an outside baker and a payment had to be made in order to ensure proper schedulingAt that time *** asked if she could have two days to speak with Ms*** to come up with a solution for her error. • August 10, 2015: We contacted Ms*** and *** via text message to inquire about the final decisions about Ms***'s upcoming weddingWe explained to both Ms*** and *** that our policy states that all payments have to be made at least seven days before an event, it was also explained that we would need a decision about the candy buffet table and cupcake tower that dayWe immediately received a call from *** who asked if we could still provide a candy buffet despite her mistakeWe further explained that because *** mistakenly informed us that Ms*** agreed for Kiss & Kandi to provide a cupcake tower for her wedding, which had to be ordered at that time, we need payment for itWe reached out to Ms*** and asked if she could contact us to resolve the issue and come up with a final planMs*** responded and stated that she would contact Revdex.com and file in small claims courtAt that time we also sought the advice from our counsel who advised that we continue with the agreed upon candy buffet table, and try to pursue funds for the ordered cupcake tower separatelyWe immediately emailed Ms. *** and informed her that Kiss & Kandi would still provide the candy buffet table at her 8-15-weddingHowever, we would continue to pursue reimbursement for the cupcake tower that was mistakenly confirmed to order by Ms*** and her planner, ***Within the same email, we attached an additional contract and asked Ms*** to return the signed contract that was also sent to her on 2-24-15, which contained liability information for use of our decor, dishes, vases, etcWe received no response from Ms***. • August 11, 2015 We again emailed Ms*** informing her that we would still be in place for her 8-15-wedding and would be arriving by pm for set-upAn additional contract was also attachedWe also informed Ms*** that if the contract was not signed before her 2 Case Number: *** wedding date, that when we arrived to set up, we would have a contract on hand for her to signStill no response from Ms***. • August 15, 2015 We arrived at Ms***'s reception hall at approximately pm to set up her candy buffet tableUpon arrival we were greeted by *** and informed that Ms*** did not want our services and that she would be requesting a full refundAt that time she called Ms*** and confirmed these were her wishesWe continued to leave the products in the reception hallMs*** received treats, candy, and fruit in the amount of $of which she paid. It was the choice of Ms*** to not allow set up, nor did she contact us before arriving, alerting us that she did not want our servicesBecause all of our all sales are final, we provided what Ms*** paid for. Shortly after leaving the reception hall, after leaving the products, Ms*** then informed us via email that she is requesting a refundIt was explained to Ms*** that the items were already left at the reception hall because we had received any communication otherwiseMs*** continued to contact us via email stating that she would pursue legal action. Included is a short video of Kiss' & Kandi at Ms***'s reception locationBecause we were not allowed to set up we did leave ALL items that were to be included on her table

Review: I paid Kiss and Kandi $262.50 in February 2015 for a candy buffet for my wedding in August 2015. Due to miscommunication on their part, they ordered a wedding cake tower that I did not authorize nor signed a contract for then proceeded to tell me the week of my wedding that the balance I paid for the candy buffet had been applied to the $225 cake tower they ordered and I did not have enough money to proceed with the candy buffet, unless I paid an additional $225 that day. I did not pay the additional $225 because I did not authorize nor sign a contract for a $225 cake tower.Desired Settlement: I am requesting a full refund in the amount of $262.50 for services not rendered.

Business

Response:

To whom it may concern: Case Number: [redacted] This timeline explains the series of events and conversations between Ms. [redacted] ([redacted]), [redacted], and Kiss' & Kandi. Included also are text messages and emails between parties. • February 24, 2015: Ms. [redacted] first made contact with Kiss' & Kandi in reference to a candy buffet for her August 15, 2015 wedding. After reviewing all the details of what we could offer her, Ms. [redacted] agreed on a standard Sampler Table which included: cakepops, strawberries, cookies, popcorn, pretzels, rice crispy treats & candy. She also requested 2 additional items which were, marshmallow pops and mini martini glasses with cotton candy. Ms. [redacted] was sent an invoice that stated all sales are final and contract to sign and return via email for her order. That same day she also asked if we could provide a cupcake tower for her wedding. She texted and also sent pictures via our Facebook website messages as an example of how she wanted the cupcake tower to look. We discussed the details of guest number and the look of the cake and cupcakes. I told her I would follow up with our baker to see if this was something we could offer and to quote a price. • On February 26, 2015 Ms. [redacted] was contacted via text message with a price quote of $225 and confirmation that we could provide the cupcake stand for the tower for her. • On July 16, 2015: Kiss' & Kandi was contacted by [redacted], who stated she was the planner for Kendria [redacted]. We went on to discuss the "Day of' details, such as set up time and ending time. At that time we had not spoken to Ms. [redacted] since the above mentioned date and time. I asked [redacted] if Ms. [redacted] was still interested in doing the Cupcake tower like we previously discussed. [redacted] told us she would contact Ms. [redacted] and ask. Later that day, [redacted] contacted us via text message which read "Hi it's [redacted] I spoke to the bride. She still wants you to do cupcakes. Thanks!" At that time we moved forward with ordering the cupcake tower. It was ordered and paid for that same day and an invoice would be sent to Ms. [redacted] with her balance that needed to paid at least seven days before her event. • August 2, 2015: Ms. [redacted] was contacted to confirm last minute details about her service. Via text message we confirmed all details concerning the sampler candy buffet. 1 Case Number: [redacted] • August 8, 2015: An invoice was sent to Ms. [redacted] for the payment for the cupcake tower that was confirmed on 7-16-15. A separate text message was also sent to Ms. [redacted] alerting her that the payment for the cupcake tower was due that day, which was seven days before her event. Ms. [redacted] responded via text message that she had already purchased a cupcake tower and would no longer need one from us. It was explained to Ms. [redacted] that her planner, [redacted], confirmed that Ms. [redacted] still wanted to move forward with the cupcake tower, and it was already ordered and paid for. At that time, Ms [redacted] stated that she thought [redacted] was referring to additional cupcakes which she mistakenly thought were a part of her sampler buffet. It was explained to Ms. [redacted] that at no time did we discuss any cupcakes on the sampler buffet, only an additional cupcake tower. We received a call from [redacted] shortly after, asking of there was any solution to the misunderstanding because of the time crunch before the event. It was explained that when the cupcake tower was confirmed on 7-16-15, the order was placed with an outside baker and a payment had to be made in order to ensure proper scheduling. At that time [redacted] asked if she could have two days to speak with Ms. [redacted] to come up with a solution for her error. • August 10, 2015: We contacted Ms. [redacted] and [redacted] via text message to inquire about the final decisions about Ms. [redacted]'s upcoming wedding. We explained to both Ms. [redacted] and [redacted] that our policy states that all payments have to be made at least seven days before an event, it was also explained that we would need a decision about the candy buffet table and cupcake tower that day. We immediately received a call from [redacted] who asked if we could still provide a candy buffet despite her mistake. We further explained that because [redacted] mistakenly informed us that Ms. [redacted] agreed for Kiss & Kandi to provide a cupcake tower for her wedding, which had to be ordered at that time, we need payment for it. We reached out to Ms. [redacted] and asked if she could contact us to resolve the issue and come up with a final plan. Ms. [redacted] responded and stated that she would contact Revdex.com and file in small claims court. At that time we also sought the advice from our counsel who advised that we continue with the agreed upon candy buffet table, and try to pursue funds for the ordered cupcake tower separately. We immediately emailed Ms. [redacted] and informed her that Kiss & Kandi would still provide the candy buffet table at her 8-15-15 wedding. However, we would continue to pursue reimbursement for the cupcake tower that was mistakenly confirmed to order by Ms. [redacted] and her planner, [redacted]. Within the same email, we attached an additional contract and asked Ms. [redacted] to return the signed contract that was also sent to her on 2-24-15, which contained liability information for use of our decor, dishes, vases, etc. We received no response from Ms. [redacted]. • August 11, 2015 We again emailed Ms. [redacted] informing her that we would still be in place for her 8-15-15 wedding and would be arriving by 12 pm for set-up. An additional contract was also attached. We also informed Ms. [redacted] that if the contract was not signed before her 2 Case Number: [redacted] wedding date, that when we arrived to set up, we would have a contract on hand for her to sign. Still no response from Ms. [redacted]. • August 15, 2015 We arrived at Ms. [redacted]'s reception hall at approximately 12 pm to set up her candy buffet table. Upon arrival we were greeted by [redacted] and informed that Ms. [redacted] did not want our services and that she would be requesting a full refund. At that time she called Ms. [redacted] and confirmed these were her wishes. We continued to leave the products in the reception hall. Ms. [redacted] received treats, candy, and fruit in the amount of $250 of which she paid. It was the choice of Ms. [redacted] to not allow set up, nor did she contact us before arriving, alerting us that she did not want our services. Because all of our all sales are final, we provided what Ms. [redacted] paid for. Shortly after leaving the reception hall, after leaving the products, Ms. [redacted] then informed us via email that she is requesting a refund. It was explained to Ms. [redacted] that the items were already left at the reception hall because we had received any communication otherwise. Ms. [redacted] continued to contact us via email stating that she would pursue legal action. Included is a short video of Kiss' & Kandi at Ms. [redacted]'s reception location. Because we were not allowed to set up we did leave ALL items that were to be included on her table.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.] First and foremost, the only reason I asked her about doing a cupcake wedding cake for my wedding is because she said cupcakes would be on my candy buffet. I'm not sure if she was preoccupied putting her grandson to sleep but she did state cupcakes would be on the buffet. I wouldn't have asked her to take on the task of doing a cupcake wedding cake if there wasn't some indication that she had some experience in that area. She stated her daughter does the baking and she didn't think it would be a problem. I told her I would send her pictures of what I was talking about. The pictures that were sent to her were in reference to the cake topper not tower. I wanted to know if she could do the topper style and color in the pictures provided, which was a square vanilla topper, and chocolate round topper. I didn't even pay attention to the cupcake towers in the picture because my focus was trying to get my wedding cake straight first. The text message and picture that says "I want to go with this one" was referring to asking her daughter if she could do that style topper instead of the other one I sent. How could she order a tower not knowing how many cupcakes it needed to hold and why would she order a tower without first making sure the price was okay? In her text message she stated "her daughter might have a tower but she would verify." She even followed up in April to ask "what style I wanted" which is further proof I was referencing the topper not the tower. She seems to have forgotten our verbal conversation on the phone where I asked if her company provided decorations for the reception hall and she said she would get back to me and she also inquired about whether they were still doing my wedding cake at which time I told her I had gone with a company that had more experience. The text message from my planner approves cupcakes, not a cupcake tower. Please provide me with something that shows my planner or myself approved the purchase of a cupcake tower. She states that company policy says invoices have to be paid in full 7 days before an event, but the contract says 15 days, which is it? And why would she contact me 6 days prior to my event bullying me into making a payment the same day the invoice is sent to me. Also I asked her months in advance if she wanted me to sign the contract and she said no, I had already paid in full and she had everything she needed so why would she demand me sign after I tell her I'm taking her to court. It's because there's a legal clause that if I sign, then I can't hold them responsible. The damage had already been done and I was not signing. She said that $250 worth of candy was delivered to my venue. Who was it delivered to? Who signed for it? Where was it left? All vendors associated with my wedding signed a vendor log in sheet. All vendors also had my planner sign a receipt stating that services had been rendered. Did my planner sign off that she received the products delivered? I am seeking a full refund for services not rendered in addition to legal and punitive damages.

Regards,