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Kiss Properties, LLC

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Reviews Kiss Properties, LLC

Kiss Properties, LLC Reviews (6)

We are responding in reference to the complaint filed by Ms [redacted] , her notice given to us terminating her tenancy was for her last day of her lease being Jan 31, Ms [redacted] monthly rent amount was $but she only paid $for her January, rent (see attached image) thus she was late by not paying a complete month’s rentMs [redacted] updated damages letter and refund of security deposit included the balance of her unpaid rent, late fee and other damages and was sent within days per Wisconsin’s Administrative Code ATCP 134.06(2)(please see the link below)http://datcp.wi.gov/uploads/Consumer/pdf/LT-LandlordTenant2014Guide497.pdf... language in ATCP 134.06(2) code describes that “If the tenant leaves the dwelling unit before the end of the lease, the landlord still has days after the end of the lease to return the security deposit unless the landlord re-rents the dwelling unit before the end of the lease.” Ms [redacted] apartment was not re-rented until mid-February and her damages letter and deposit was sent out on February 20th Ms [redacted] designated that the refund of her security deposit be sent to the following address: [redacted] with no other designation and the envelope that we sent to her was eventually returned to us “Insufficient Address, Unable to Forward” but in the interim, she instructed us to put a stop payment on the check (see attached e-mail below).Ms [redacted] falsely claims that “I soon got an email that “she” (referring to [redacted] my assistant) had cancelled my check without my permission.” [redacted] is not authorized to issue a stop payment on a check on my behalf but Ms [redacted] did request to cancel the old check and re-issue a replacement check so that she could receive it as soon as possibleIn order to issue Ms [redacted] another new check, I would have required that the old check couldn’t be cashed once it surfaced Ms [redacted] was anxious to receive her refund and her claims relate directly to us trying to keep up with her messages such as “send it here”, “where is it”, “stop payment”, “I’ll have someone pick it up” then “wait till Tuesday” and then “send it to a different address.” Ms [redacted] was informed of a stop payment as well as a stop payment fee and then per her own request, the replacement check was issued and then sent to a newly designated address We went above and beyond to accommodate Ms [redacted] with the numerous e-mails and phone calls handled after she moved so that we could provide her with the refund check as soon as possible There was justified withholding of damages besides the deficiency of rent, late fee and bank stop payment fee Besides leaving excessive debris at the garbage containers, Ms [redacted] also left discarded furniture, electronics and personal effects in the garage as well as in the front of the house (at the curb-side) without properly contacting city of Milwaukee for a special pick-up, thus there was a special assessment charged by the city(see attached image)The city also was going to charge her for special piof the debris but we contacted Ms [redacted] and she was able to send someone over to take care of thisWe also followed up with the city and let them know that the debris had been cleaned up Our involvement clearly mitigated her damages and we were also able to retrieve some belongings that she later described as “two of my favorite things.”Ms [redacted] also vacated the residence with damaged walls throughout the apartment (simple nail holes that were smeared over with excessive spackling & plaster) requiring extra time and labor by the painter and also the kitchen was left unclean (see attached images) even though she mentions in her complaint that she left it “extremely clean“ Ms [redacted] also left windows wide open and the thermostat set all the way down upon vacating (in mid-January) which seemed quite recklessMs [redacted] lists that there was a service issue as referenced in her complaint regarding battery replacementFor example, e-mails specifically reference replacement of her smoke detector batteryAlthough residents are to maintain their own batteries in their devices (per the lease agreement) Ms [redacted] e-mailed us and said that she could not replace batteries for a variety of reasons including either that she was too busy, she was out of town or that she just couldn’t get to the store but regardless, we responded and acted promptly After we replaced the batteries, she e-mailed us back and said that there was another device that she left on a chair that needed batteries and asked us to return again with more batteriesWe also ask tenants that when batteries are changed, they would confirm the date of installation by signing a log book that’s maintained for the city of Milwaukee fire inspection records which is our common practice and actually it is suggested by the city of Milwaukee inspectors so that they do not have to coordinate visits in every residential unit to verify that batteries are actually installedTenants sign the log book regardless of when they or we change batteries for themTo suggest that we “tried to get her to sign something” implies that not only that we didn’t provide the service but that this was somehow done under duressBy Ms [redacted] own admission, she traveled quite a bit and would not be home when we came to the property so we asked her to acknowledge receipt of the batteriesIn our e-mails it reflects that she replied “OK” about signing the log book but then never signed it nor followed through with any confirmation e-mail Ms [redacted] also references in her complaint, “I also asked them to fix a number of other issues with the house” but cites no specificsThe only service related issue for Ms [redacted] involved her freezer compartment of the refrigerator not keeping coldWe had sent out a service tech to inspect the appliance and it was determined that a part was needed to be orderedAfter receipt of the replacement part, the service tech installed the component and the problem was resolved (while Ms [redacted] was out of town) Ms [redacted] later vacated but stated that there was still a problem with the refrigerator/freezer but after follby two maintenance techs and now having the new tenant living in the apartment nearly a month, there have been no reports of anything wrong with the refrigerator/freezer.We have never blamed Ms [redacted] or suggested that we would want her to “exhaust other resources” and we are not even sure what she means by this statementMs [redacted] statements that she references in her complaint are and unsubstantiated and my assistant [redacted] has never become angry when interacting with Ms [redacted] In fact, when Ms [redacted] received our photos of the damages and piles of her discarded items, she noticed two items that she intended to keep [redacted] drove over to the property on her own time in the evening, pulled the items from the pile and put them in safe keepingIn addition, I would like to note that Ms [redacted] has had our current mailing address for all correspondences and also for the purposes of rent payments but yet for some unknown reason she gave your office an invalid address (listed on Cass Street) thus we just received this complaint from your office late last week so we apologize for the delayed response to this complaint.Below is an email from Ms [redacted] sent 2/13/regarding the stop payment on her refund check:“ [redacted] ,I have an ideaIf you cancel the check that was sent and reissue the check, my friend (***), will pick it up at 2:30/3pm todayHe will also pick up the mirror and blanketIf you do that, I will not ask for the breakdown of the deductions for MondayWe can be done with this and we will have no need to contact one another again.Thanks, [redacted] ”In closing, we have always treated Ms [redacted] with respect and professionalism, promptly responding to her needs and correspondences and have fairly and justly deducted for her damages upon vacatingMs***’s hear-say information and characterization of my assistant [redacted] are completely inaccurate and Ms [redacted] seems to link some of these topics and accusations of the complaint together, then inferring that the deductions from her deposit were a result of us being angryWe re-issued Ms [redacted] a replacement check, rescued and gave back her mirror and blanket to a sibling, then provided details of specific and actual costs to Ms [redacted] (even though she didn’t ask for the breakdown of deductions as listed above) in the mail to her The deductions from Ms [redacted] deposit are legitimate and include balance of rent owed, late and bank fees and her damagesWe welcome the opportunity to discuss and review Ms [redacted] complaint in further detail with you or your department’s representativesThank you for your assistance in this matter.Sincerely, [redacted]

We are responding in reference to the complaint filed by Ms*** ***her notice given to usterminating her tenancy was for her last day of her lease being Jan 31,Ms*** monthly rentamount was $but she only paid $for her January, rent (see attached image) thus shewas late by not paying a complete month's rentHer lease actually provides a $late fee for each 5days late; we only charged for (1) day period.Ms*** updated damages letter and refund of security deposit included the balance of her unpaidrent, late fee and other damages and was sent within days per Wisconsin's Administrative Code ATCP134.06(2)(please see the link below).hl lp:lldatcpwi.gov/uploads/Consumer {pdf IL T -LandlordT enant2014G uidepdfThe language in ATCP 134.06(2) code describes that "If the tenant leaves the dwelling unit before theend of the leasethe landlord still has days after the end of the lease to return the security depositunless the landlord re-rents the dwelling unit before the end of the lease." The code was updated andwe were informed by the author of the state approved lease forms for Wisconsin Legal BlankWe haveused this guideline since we were notified in early 2014.Ms***'s apartment was not re-rented until mid-February and her damages letter and deposit wassent out on February 20th.Ms*** designated that the refund of her security deposit be sent to the following address:*** *** *** * *** *** *** *** *** with no other designation and the envelopethat we sent to her was eventually returned to us "Insufficient Address, Unable to Forward" but in theinterim, she instructed us to put a stop payment on the check (see attached e-mail below).Ms*** falsely claims that"l soon got an email that "she" (referring to *** my assistant) hadcancelled my check without my permission." *** is not authorized to issue a stop payment on acheck on my behalf but Ms*** did request to cancel the old check and re-issue a replacement checkso that she could receive it as soon as possibleIn order to issue Ms*** another new check, I wouldhave required that the old check couldn't be cashed once it surfacedMs*** was anxious to receiveher refund and her claims relate directly to us trying to keep up with her messages such as "send ithere", "where is it", "stop payment", "1'have someone pick it up" then "wait till Tuesday" and then"send it to a different address." Ms*** was informed of a stop payment as well as a stop paymentfee and then per her own request, the replacement check was issued and then sent to a newlydesignated addressWe went above and beyond to accommodate Ms*** with the numerous emailsand phone calls handled after she moved so that we could provide her with the refund check assoon as possible.There was justified withholding of damages besides the deficiency of rent, late fee and bank stoppayment feeBesides leaving excessive debris at the garbage containers, Ms*** also left discardedfurniture, electronics and personal effects in the garage as well as in the front of the house (at the curbside)without properly contacting city of Milwaukee for a special pick-up, thus there was a specialassessment charged by the city(see attached image)The city also was going to charge her for specialpiof the debris but we contacted Ms*** and she was able to send someone over to take careof thisWe also followed up with the city and let them know that the debris had been cleaned upOurinvolvement clearly mitigated her damages and we were also able to retrieve some belongings that shelater described as "two of my favorite things."Ms*** also vacated the residence with damaged walls throughout the apartment (simple nail holesthat were smeared over with excessive spackling & plaster) requiring extra time and labor by the painterand also the kitchen was left unclean (see attached images) even though she mentions in her complaintthat she left it "extremely clean" Ms*** also left windows wide open and the thermostat set allthe way down upon vacating (in mid-January) which seemed quite reckless.Ms*** lists that there was a service issue as referenced in her complaint regarding batteryreplacementFor example, e-mails specifically reference replacement of her smoke detector battery.Although residents are to maintain their own batteries in their devices (per the Rules and Regulationsform 994, Line 17).Ms*** e-mailed us and said that she could not replace batteries for a variety of reasons includingeither that she was too busy, she was out of town or that she just couldn't get to the store butregardless, we responded and acted promptlyAfter we replaced the batteries, she e-mailed us back andsaid that there was another device that she left on a chair that needed batteries and asked us to returnagain with more batteries.We also ask tenants that when batteries are changed, they would confirm the date of installation bysigning a Jog book that's maintained for the city of Milwaukee fire inspection records which is ourcommon practice and actually it is suggested by the city of Milwaukee inspectors so that they do nothave to coordinate visits in every residential unit to verify that batteries are actually installedTenantssign the log book regardless of when they or we change batteries for them To suggest that we "tried toget her to sign something" implies that not only that we didn't provide t he service but that this wassomehow done under duressBy Ms*** own admission; she t raveled quite a bit and would not behome when we came to the property so we asked her to acknowledge receipt of the batteriesIn our emailsit reflects that she replied "OK" about signing the log book but then never signed it nor followedthrough with any confirmation e-mail.Ms*** also references in her complaint, "I also asked them to fix a number of other issues with thehouse" but cites no specificsThe only service related issue for Ms*** involved her freezercompartment of the refrigerator not keeping coldWe had sent out a service tech to inspect theappliance and it was determined that a pa rt was needed to be orderedAfter receipt of the replacementpart, the service tech installed the component and the problem was resolved (while Ms*** was outof town)Ms*** later vacated but stated that there was still a problem with therefrigerator/freezer but after follby two maintenance techs and now having the new tenant livingin the apartment nearly three months, t here have been no reports of anything wrong with therefrigerator/freezer.We have never blamed Ms*** or sugges ted that we would want her to "exhaust other resources"and we are not even sure what she means by th is statementMs***'s statements that shereferences in her complaint are and unsubstantiated and my assistant *** has never becomeangry when interacting with Ms***In fact, when Ms*** received our photos of the damagesand piles of her discarded items, she noticed two items that she intended to keep*** drove over tothe property on her own time in the evening, pulled the items from the pile and put t hem in safekeeping.In addition, I would like to note that Ms*** has had our current mailing address for allcorrespondences and also for the purposes of rent payments but yet for some unknown reason she gaveyour office an invalid address (listed on *** *** *) thus we just received t his complaint from youroffice late last week so we apologize for the delayed response to this complaint.Please note, if your office could update the address for the file, I would appreciate it:PO Box 242222, Milwaukee, WI 53224Below is an email from Ms*** sent 2/13/regarding the stop payment on her refund check:"***,I have an ideaIf you cancel the check that was sent and reissue the check, my friend(***), w ill pick it up at 2:30/ 3pm todayHe will also pick up the mirror and blanketI f youdo that, w ill not ask for the breakdown of the deductions for MondayWe can be donewith this and we will have no need to contact one another again.*** ***In closing, we have always treated Ms*** with respect and professionalism, promptly responding toher needs and correspondences and have fairly and justly deducted for her damages upon vacatingMs.***'s hear-say information and characterization of my assistant *** are completely inaccurate andMs*** seems to link some of these topics and accusations of the complaint together, then inferringthat the deductions from her deposit were a result of us being angry.We re-issued Ms*** a replacement check, rescued and gave back her mirror and blanket to asibling, then provided details of specific and actual costs to Ms*** (even though she didn't ask forthe breakdown of deductions as listed above) in the mail to herThe deductions from Ms***deposit are legitimate and include balance of rent owed, late and bank fees and her damages.The security deposit is collected for the very reasons we made deductionsUnpaid rent and physicaldamages to the residence resulted in deductions from Ms***'s security depositWe are not able tocustomize for Ms*** a different procedure when closing a resident's fileIf there is unpaid rent, latefees and/or damages beyond wear and tear, deductions from a security deposit will result.Thank you for your assistance in this matter.Sincerely,*** ***~#

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have to disagree with most everything *** *** responded withI lived in the house for two years and traveled for workI was not there for 85% of the time and should not have nearly $deducted from my depositI originally sent an email in November, letting KISS know that I would be out by January 31stWhen I looked at the lease, I saw that the notice needed to be put in writingSince I was able to move up my "move out" date, I updated that in the official notice sent on December 9thI have attached that letterI lived in the building until January 18th & sent my rent check on time, KISS properties obviously recieved my check (per picture) & did not contact me with any problem regarding this payment until mid-February (after the 1st Final Deduction Letter was sent to me)
I vacated the property on January 18th and per ***, I emailed her to let her know exactly when I leftI had not gotten my deposit back days after I vacated the property to which *** responded with the attached "Final Deduction" attachmentThis would be the first of three "Final Deduction" lettersThis stated that they were taking out $I also saw that there was a mirror and blanket I had somehow left per photos she sent me, she said she'd keep them until I returned to MilwaukeI told her that I appreciated thatI then asked her for a break down/receipts for the deductions because they seemed excessiveThe next email I got (included in the attachments) stated that she would destroy those things unless I had someone pick them up between 2:and 3:on that dayI was working in Washington and scrambled to get someone over thereI also told her that the person picking up my things could get the check, if she went ahead and cancelled the current oneShe did not do that before my brother was able to pick it upThe only time I was requesting that cancelled check was if the person picking up my things could have it in hand*** was aware of thisShe then said she would look into the cancellation fees and asked me for further instructionsI advised her not to cancel the check because my brother had already come and gone and that we should just wait and see if the check is returnedShe responded "Ok" (per email attached)The very next day to let me know that she has cancelled my checkThe next week, I get a 2nd "Final Deduction" with $more taken out from my check. She also let me know that the check had been returned that dayShe could have simply put that check back in the mail, as I had requested and she agreed to, if she had not cancelled the orignal check(The reason the check was sent back was because I had it sent to the USBANK building, where I work at *** ** *** * **, however, the mail room didn't look me up and sent it back as they typcially doI also called my corporate mail room and the main USBANK mail room to let them know it was comingSomeone must have missed the note they put up.) She had taken out more for the cancelled check and rent that I hadn't paidIf the amount I paid in rent was an issue, it should have been brought up to me when I lived there and it definitely should have been listed on the 1st "Final Deduction" letter and it wasn'tWithin a week, I finally had my check and 3rd "Final Deduction" in hand with another $taken out for a late feeThe rent I paid in January was on timeAll of this to say, KISS Properties clearly took advantage of the situation and took much more money out than necessaryPlease see the attached photos of the clean apartment and no broken window in the bathroom before I left the apartment
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[redacted] and [redacted] have not treated me or other tenants well. Regarding the check, I did say that she could cancel the check and reissue one for the ORIGINAL amount of $390 per the FIRST "final" deduction on the day that someone was going over to pick up the two items that were accidently left. [redacted] failed to mention the emails that followed, which I attached in my last response. She did not reply to me in time and my items had already been picked up so it was too late for the person to go back and get the check, as I requested. In the emails that followed, she asked me what to do and I responded that we should now wait on the check to possibly return to them the following week and when it returned, she could forward it to the address I was working at in Washington. She replied "Ok". The very next day (a Saturday), she emails me to let me know that she had cancelled the check and would be sending ANOTHER "final deduction" with more money taken out. A FINAL DEDUCTION should be FINAL and no more should be taken out. They sent me 3 "FINAL DEDUCTIONS" when it was all said and done, as the proof was pictured in my last response.
The reason I paid what I paid for rent in the final month was because I was moving out mid-month. The final rent payment was mailed at the end of December and wasn't taken out of the deposit until the end of February. The first final deduction was "supposedly" sent at the beginning of February, which is clearly over a month after I sent the rent check, did not have any rent payment taken out. It was the 2nd "final deduction" where they suddenly realized that my rent payment wasn't acceptable. I should have been made aware much sooner that this was an issue. The 3rd and final "final" deduction took out another $25 for some late fee. I ended up with less than $100 out of a $595 deposit. I took great care of the place and had a great deal of help scrubbing the property before I left.   
I've had a great deal of issues with these landlords, above and beyond the deposit one we've been discussing through the Revdex.com. It's obvious that they know how to get around the law when it comes to how they treat their tenants and returning deposits. I'm not asking for anything more than common decency and my entire deposit, which is owed to me.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We are responding in reference to the complaint filed by Ms.
[redacted], her notice given to us terminating her tenancy was for her last day
of her lease being Jan 31, 2015. Ms. [redacted] monthly rent amount was $595 but
she only paid $364.67 for her January, 2015 rent (see attached image) thus...

she
was late by not paying a complete month’s rent. Ms. [redacted] updated damages
letter and refund of security deposit included the balance of her unpaid rent, late
fee and other damages and was sent within 21 days per Wisconsin’s
Administrative Code ATCP 134.06(2)(please see the link below). http://datcp.wi.gov/uploads/Consumer/pdf/LT-LandlordTenant2014Guide497.pdfThe language in ATCP 134.06(2) code describes that “If the
tenant leaves the dwelling unit before the end of the lease, the landlord still
has 21 days after the end of the lease to return the security deposit
unless the landlord re-rents the dwelling unit before the end of the lease.”
Ms. [redacted] apartment was not re-rented until mid-February and her damages
letter and deposit was sent out on February 20th.  Ms. [redacted] designated that the refund of her security
deposit be sent to the following address:
[redacted] with no other designation and the envelope that we sent to her was eventually
returned to us “Insufficient Address, Unable to Forward” but in the interim,
she instructed us to put a stop payment on the check (see attached e-mail
below).Ms. [redacted] falsely claims that “I soon got an email that “she”
(referring to [redacted] my assistant) had cancelled my check without my permission.” [redacted] is not authorized to issue a stop
payment on a check on my behalf but Ms. [redacted] did request to cancel the
old check and re-issue a replacement check so that she could receive it as soon
as possible. In order to issue Ms. [redacted] another new check, I would have
required that the old check couldn’t be cashed once it surfaced.  Ms. [redacted] was anxious to receive her refund
and her claims relate directly to us trying to keep up with her messages such
as “send it here”, “where is it”, “stop payment”, “I’ll have someone pick it up”
then “wait till Tuesday” and then “send it to a different address.”  Ms. [redacted] was informed of a stop payment as
well as a stop payment fee and then per her own request, the replacement check
was issued and then sent to a newly designated address.  We went above and beyond to accommodate Ms.
[redacted] with the numerous e-mails and phone calls handled after she moved so
that we could provide her with the refund check as soon as possible.  There was justified withholding of
damages besides the deficiency of rent, late fee and bank stop payment fee.  Besides leaving excessive debris at the
garbage containers, Ms. [redacted] also left discarded  furniture, electronics and personal effects in
the garage as well as in the front of the house (at the curb-side) without
properly contacting city of Milwaukee for a special pick-up, thus there was a
special assessment charged by the city(see attached image). The city also was
going to charge her for special pick-up of the debris but we contacted Ms.
[redacted] and she was able to send someone over to take care of this. We also
followed up with the city and let them know that the debris had been cleaned
up.  Our involvement clearly mitigated
her damages and we were also able to retrieve some belongings that she later
described as “two of my favorite things.”Ms. [redacted] also vacated the residence with damaged walls
throughout the apartment (simple nail holes that were smeared over with
excessive spackling & plaster) requiring extra time and labor by the
painter and also the kitchen was left unclean (see attached images) even though
she mentions in her complaint that she left it “extremely clean. “ Ms. [redacted]
also left windows wide open and the thermostat set all the way down upon
vacating (in mid-January) which seemed quite reckless. Ms. [redacted] lists that there was a service issue as referenced
in her complaint regarding battery replacement. For example, e-mails specifically
reference replacement of her smoke detector battery. Although residents are to
maintain their own batteries in their devices (per the lease agreement) Ms.
[redacted] e-mailed us and said that she could not replace batteries for a variety
of reasons including either that she was too busy, she was out of town or that
she just couldn’t get to the store but regardless, we responded and acted promptly.
After we replaced the batteries, she e-mailed us back and said that there was another
device that she left on a chair that needed batteries and asked us to return
again with more batteries. We also ask tenants that when batteries are changed, they
would confirm the date of installation by signing a log book that’s maintained for
the city of Milwaukee fire inspection records which is our common practice and
actually it is suggested by the city of Milwaukee inspectors so that they do
not have to coordinate visits in every residential unit to verify that
batteries are actually installed. Tenants sign the log book regardless of when
they or we change batteries for them. To suggest that we “tried to get her to
sign something” implies that not only that we didn’t provide the service but
that this was somehow done under duress. By Ms. [redacted] own admission, she
traveled quite a bit and would not be home when we came to the property so we
asked her to acknowledge receipt of the batteries. In our e-mails it reflects
that she replied “OK” about signing the log book but then never signed it nor
followed through with any confirmation e-mail.  Ms. [redacted] also
references in her complaint, “I also asked them to fix a number of other
issues with the house” but cites no specifics. The only service related
issue for Ms. [redacted] involved her freezer compartment of the refrigerator not
keeping cold. We had sent out a service tech to inspect the appliance and it
was determined that a part was needed to be ordered. After receipt of the
replacement part, the service tech installed the component and the problem was
resolved (while Ms. [redacted] was out of town).  Ms. [redacted] later vacated but stated that there
was still a problem with the refrigerator/freezer but after follow-up by two
maintenance techs and now having the new tenant living in the apartment nearly
a month, there have been no reports of anything wrong with the refrigerator/freezer.We have never blamed Ms. [redacted] or suggested that we would
want her to “exhaust other resources” and we are not even sure what she means
by this statement. Ms. [redacted] statements that she references in her complaint are
false and unsubstantiated and my assistant [redacted] has never become angry when
interacting with Ms. [redacted]. In fact, when Ms. [redacted] received our photos of
the damages and piles of her discarded items, she noticed two items that she
intended to keep. [redacted] drove over to the property on her own time in the
evening, pulled the items from the pile and put them in safe keeping. In addition, I would like to note that Ms. [redacted] has had our
current mailing address for all correspondences and also for the purposes of
rent payments but yet for some unknown reason she gave your office an invalid address
(listed on Cass Street) thus we just received this complaint from your office late
last week so we apologize for the delayed response to this complaint.Below is an email from Ms. [redacted] sent 2/13/15 regarding the
stop payment on her refund check:“[redacted],I have an idea. If you cancel the check that was sent and
reissue the check, my friend ([redacted]), will pick it up at 2:30/3pm today. He will
also pick up the mirror and blanket. If you do that, I will not ask for the
breakdown of the deductions for Monday. We can be done with this and we will
have no need to contact one another again.Thanks,[redacted]”In closing, we have always treated Ms. [redacted] with respect
and professionalism, promptly responding to her needs and correspondences and have
fairly and justly deducted for her damages upon vacating. Ms. [redacted]’s hear-say
information and characterization of my assistant [redacted] are completely
inaccurate and Ms. [redacted] seems to link some of these topics and accusations of
the complaint together, then inferring that the deductions from her deposit were
a result of us being angry. We re-issued Ms. [redacted] a replacement check, rescued and
gave back her mirror and blanket to a sibling, then provided details of
specific and actual costs to Ms. [redacted] (even though she didn’t ask for the
breakdown of deductions as listed above)  in the mail to her.  The deductions from Ms. [redacted] deposit are
legitimate and include balance of rent owed, late and bank fees and her damages. We welcome the opportunity to discuss and review Ms. [redacted] complaint
in further detail with you or your department’s representatives. Thank you for
your assistance in this matter.Sincerely,[redacted]

I currently am renting from Kiss Real Estate, and I cannot get them to do ANYTHING. The front door lock has needed to be replaced since before we moved in. They've known about it, and I've called, emailed, texted, everything to get them to do something about it. And they either ignore me completely, or say they'll send someone out in the next couple of days, and it's weeks and months before anything gets done. This is only one example of the multiple things that have got neglected. Window screens, boiler, heat has gone out for days before they come fix it, pilot light, electric problems, railing, doors, locks, etc. It's all minor stuff that can be fixed easily and with little time or effort. But I cannot get them to do anything. Please, if you're looking for a rental property, avoid them.

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