Kitchen & Bath Depot, Inc Reviews (1)
Review: I purchased a $3000 custom Vanity - my contractor cannot fit faucets ( purchased from this company) because the holes in marble top are too small.
Owner told me this has never happened before, & my contractor needs to make the holes bigger? Really? Does it matter that this has never happened
before? They ordered all the items to complete the construction of this vanity. It is therefore their responsibility to make sure all the of
parts fit into each other.
If the doors did not quite fit, I imagine the owner would have expected me to have my contractor cut them smaller to fit.
This truly is ridiculous.
I bought all the pieces from Kitchen & Bath.
All the owner/manager had to do when I called asking why they did not fit - was to say he would take care of it immediately.
One would assume when one orders the sales assistant makes sure all the pieces fit - sort of like when you buy a car & it is delivered and one of the tires is too small - the car dealership tells you to have your mechanic fit a new tire at your expense!!..... I insisted they fix it and send one of their service people to drill the holes bigger.
Also - when they delivered the item, the sent one driver. If I was home alone - I have no idea how I was supposed to help him carry it upstairs to bathroom? Luckily my contractor helped. Stay far away from this company.
I read a similar review by another customer on an independent site.Desired Settlement: I would like to receive a refund of some kind from this company. I am doing a complete
bathroom renovation - and the only glitch in the entire process is this company's failure
to order parts for my vanity - so it can be built by my contractor.
My entire renovation is due to be finished tomorrow - this is the final stage - and my contractor and his plumber
cannot put the granite top on the vanity - so they can complete the plumbing...because Kitchen & Bath Depot
cannot give me a time when they will send out one of their employees to make the holes bigger to accommodate the
faucets I bought from them.
An enormous waste of time and aggravation.
Complaint number #[redacted]
I have spoken to this customer [redacted] and the issue has been resolved to the best of my knowledge. If there is anything further we need to do please let me know.