Kitchen & Bath Source

Review: we order cabinets and use a contractor provided by the company. Cabinet was order incorrected and contractor attempted to fix. Fix did not hold up. Charge me for painting the cabinets imperfecions. In addition, within a couple of months the paint was peeling from the cabinets not where the painters orginially painted. Company said it was a manufacture issue. Manufacture claims it is wear and tear. The cabinets are not even a year old and began calling regarding the issues within 6 months. Cabinets also have spread, forming lines and manufacture said it should have been explain by the company that it would happen becuase it is wood. Cabinets in the show room do not have the lines and it was not explain that it would happen. Left several messages and the manager has not return the calls. They have forward an email from the manufacture and that is it.Desired Settlement: I would like the cabinets fixed and repainted.

Consumer

Response:

The issue has been response made with the company in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I waited months for a island corner molding. Finally could not wait to have my contractor install it. Sales associate told me they would have the install. On 9/**/13 worker came installed molding, he asked me to check the molding, the molding itself was fine. Upon him leaving I discovered deep scratches in my wood floor alone side of my island. Scratches were made from the compressor cable, he did not cover the wood floor. I contacted [redacted] he informed he would speak to owner, after a week I was told owner told [redacted] he would not do anything because I said he work was ok e day of the install. Yes I did say the work was ok but I did not look at the wood floor for damage, and if I had done so hey probably still would not have done anything. They delayed my construction job by ordering errors, missing items. I requested for owner to contact me several times and also left me a voicemail, however never got a response. Customer service from this company was the absolute worst!Desired Settlement: I am seeking damages to repair my floor.

Business

Response:

Mr. [redacted]'s complaint

is not accurate;

Agreeably we would have liked to get the missing

molding to the customer faster

than we did. However, it took three attempts to get the piece to us from the manufacturer without damage or defect.

As a courtesy we offered

to install it due to the time lapse so Mr. [redacted] not incur any additio11al fees with his contractor.

During

the Installation of the molding,

our technician entered

the home wearing fabric boot covers on his shoes and laid down heavy duty shipping blankets

to protect the area of the floor we working

in. Our air compressor

was plugged In outside the home and filled with air-we used a long neoprene hose that reached from the outside of the house

into the kitchen. This

hose is very light weight and is

incapable of making the scratches Mr [redacted] is accusing us of making.

Furthermore, Mr [redacted] personally inspected the job upon completion and walked our technician out. It wasn't until a day after that Mr [redacted] noticed

the scratches that appear to be so apparent in his pictures ...

When Mr [redacted]

notified us I personally questioned our technician who informed me that the Job went smoothly,

took no longer

that 20 minutes, Mr [redacted]

inspected the work and walked him out thanking him. The scratches

are in ploin sight and should have been visible at

that time.

I understand that

Mr [redacted] Is frustrated

with the length

of time it took to get the corner

molding but I do not feel it warrants

us having to repair a floor that wasn't

scratched by us. Had

he called my office during the final Inspection and not a day later I would

have been more likely to take on some type of responsibility.

As always, feel free to contact me with questions

Business

Response:

Mr. [redacted] can continue to claim he has emails

that state different facts than I have already

provided but I have never seen them nor did he send them to me to date.

Ultimately Mr. [redacted] should

have pointed out the claimed

damage while we were at his home. The damage is in plain

sight and in the traffic

line to where we worked and entered the home.

so I c;ontinue to wonder

why it wasn't noticed while

the service tech

was there??

That being said Iprefer to offer the following solution

to avoid further

disagreement. Admittlngly it took too long for KBS to provide Mr. [redacted] with the needed corner molding

th t led to our issue at hand.

I suggest

a reimbursement be made for the loss of time it took to r.•:place

Mr. [redacted]'s corner molding.

I will issue Mr. [redacted]

a check for $200 that he can use for whatever he would like in exchange

for resolution to this matter. This includes claims

with the Revdex.com as well as Consumer

Protection. My offer Is in no way due to any contractual obligation but merely a gesture to resolve

the issue.

I will prepare

the check once Ihave record from the Revdex.com and Inspector

[redacted] of Consumer Protection

that my offer has been accepted by Mr. [redacted].

A check will be mailed to his residence and deposit of the check shall act as agreement

and resolution.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,