Kitchen Conservatory

Complaint: [redacted] I am rejecting this response because: An email, phone, or text communication should be sent out within 1-weeks of the actual date of the class to the customer as a reminder Especially since the classes must be booked 2-months in advance of the actual date along with the fact that this is one of many customer complaints concerning this issue Perhaps payments should not be required up front, then this business would be more inclined to offer better customer service It's a cooking class and in no way comparable to the theater, which belittles the actors and actresses that work months and years to prepare for a theater production Besides the fact that I don't have to book the theater months in advance and would have better luck selling the tickets if I couldn't attend the performance Sincerely, [redacted]

Our cooking classes are specific to time and date and are limited in sizeWhen the reservation is made, we hold the place in class for that reservation and do not sell the place to anyone elseI am very sorry that the customer missed the classCooking classes are like theater tickets

We offer cooking classes that are specific to time and dateWhen customers register for our classes, they agree to our cancellation policy: REQUESTS FOR REFUNDS OR TRANSFERS MUST BE MADE WEEK PRIOR TO CLASS TIMENO EXCEPTIONS thank you

We held the class as both sets of instructors were able to travel to the locationThe other students were also able to attendWe are sorry that they chose not to attend

The customer agreed to the terms and conditions when he made the purchase

We offer cooking classes that are specific to time and date. When customers register for our classes, they agree to our cancellation policy:  REQUESTS FOR REFUNDS OR TRANSFERS MUST BE MADE 1 WEEK PRIOR TO CLASS TIME. NO EXCEPTIONS.   thank you

Our cooking classes are specific to time and date and are limited in size. When the reservation is made, we hold the place in class for that reservation and do not sell the place to anyone else. I am very sorry that the customer missed the class. Cooking classes are like theater tickets.

We held the class as both sets of instructors were able to travel to the location. The other students were also able to attend. We are sorry that they chose not to attend.

Complaint:...

[redacted]
I am rejecting this response because: An email, phone, or text communication should be sent out within 1-2 weeks of the actual date of the class to the customer as a reminder.  Especially since the classes must be booked 2-3 months in advance of the actual date along with the fact that this is one of many customer complaints concerning this issue.  Perhaps payments should not be required up front, then this business would be more inclined to offer better customer service.  It's a cooking class and in no way comparable to the theater, which belittles the actors and actresses that work months and years to prepare for a theater production.  Besides the fact that I don't have to book the theater months in advance and would have better luck selling the tickets if I couldn't attend the performance.
Sincerely,
[redacted]