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Kitchen Equipment Contractors, LLC

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Kitchen Equipment Contractors, LLC Reviews (1)

I am responding to the letter we received regarding the customer complaint #[redacted] from [redacted] of [redacted] in Watertown SD. History of the transaction: On July 31, 2017 she ordered a 1 door freezer and a 1 door refrigerator from Kitchen Equipment Contractors. We placed her order with...

[redacted] of Tampa Florida on August 2, 2017, it was shipped on August 2rnd, and she received these units in South Dakota on August 14th. It does take a while for light freight to be delivered to out of the way towns in South Dakota but still arrived with in the 14 business day time frame specified on her receipt. The units sent were completely new and in original packaging. She accepted them without opening and inspecting them as instructed by us, the best procedure when there is damage is to refuse the shipment, but that did not happen in this case.  (attached is her paid receipt with receiving directions)   She unpacked the units the day after the driver left and contacted us on 8-15-2017 to let us know they were damaged, unfortunately when light freight is accepted without inspection any claims filed at that time often take months to settle.   Our company and [redacted] of Tampa Florida did everything they could to help her, and we stayed in touch but there was really nothing we could do to hasten the claim process. [redacted] and the freight company [redacted] were required to deal with the claim. Kitchen Equipment Contractors could not take care of the freight claim or do anything to change the speed that [redacted] took to handle the claim.  [redacted] (link to her delivery receipt)   Our rep Kyle F[redacted] at [redacted] even filed the claim for her, though it was her responsibility to do that. See email below, she did in fact receive a large settlement $839.61 for the damage just recently. Please let me know if there is any more information I can provide to help with this. Thank you,   Pamela D[redacted] Director of Logistics Kitchen Equipment Contractors 8547 East Arapahoe Road Greenwood Village, CO 80112 970-402-3373   Bruce R[redacted] CEO Kitchen Equipment Contractors 8547 East Arapahoe Road Suite J328 Greenwood Village, CO 80112 Phone: 720-539-2470   (800)-275-4863       From: Kyle [redacted] Sales [mailto:[redacted]] Sent: Wednesday, January 10, 2018 7:33 AM To: Pamela D[redacted] <[redacted]> Subject: RE: [redacted] at Empire Kitchen   Good morning Pam,   Just wanted to let you know that we received an insurance settlement check in the amount of $839.61 from the freight carrier for shipping damage to both units shipped to [redacted] in South Dakota.   We went ahead and mailed the check directly to her and my colleague informed her of this as well via email.   Best Regards, Kyle F[redacted] Sales Exec. - [redacted] Manufacturing, Inc. 5256 Eagle Trail Drive Tampa, Florida  33634 [redacted] www.ValproRefrigeration.com

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Address: 8547 E Arapahoe Rd Ste J328, Greenwood Vlg, Colorado, United States, 80112-1436

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