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Kitchen Experts of California

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Kitchen Experts of California Reviews (5)

Initial Business Response / [redacted] (1000, 5, 2015/05/22) */ We would like to start off by being perfectly Kitchen Experts of California, Inchas not committed any crime, fraud or represented anything less than the truth while dealing with this customerWe resent that anyone would use those words to describe us and our dealingsMs [redacted] states that we sold them a defective range that cannot be repaired because we dropped it when deliveringWe did not drop this range during delivery and this has never been proven in writing by anyoneIn numerous attempts to speak with Capital Appliance, the company that allegedly stated that we must have dropped the range in question, we have been unable to reach anyone who will stand behind this statement The Wiessners willingly and knowingly purchased a full kitchen display of Viking appliances at a significant discountThe complaints about the range were not brought to our attention for months after the installation of the range The last contact that my office had with Ms [redacted] was by email on October 13, when [redacted] forwarded me an email from Ms [redacted] requesting his help to get the service issues addressedI sent a detailed response back addressing each one of issues that had been brought to our Service Manager, [redacted] 's attention and clearly expressed our desire to finish everything up and to make sure that this kitchen was completed to the customer's satisfactionMs [redacted] 's response was that she would like to speak directly to our Owner, [redacted] because she didn't know who I am The next thing we knew, Ms [redacted] had filed a complaint with the CSLB, who established that the complaints about the rest of the kitchen could be easily remedied either by us coming out to fix them or by paying the Wiessners $to have it fixed themselvesThey also reported that they did not witness the complaints with the range, but that they were a General Contractor and not a specific certified Appliance RepairmanThe Wiessners then pursued another avenue of trying to get us to replace their range by filing a claim against our General Liability InsuranceOur General Liability Insurance covers us to the full extent of what is required by the law and did not cover a claim that is not proven nor that was made by a third party Ms [redacted] states that she sent a letter by certified mail demanding a refund of all money paid for defective products, installation and laborThis is true, however, we are not under any obligation to give anyone their money back just because they have demanded it Although the Wiessners have attempted to pursue this issue through multiple outlets, we have not been told that we are under any obligation to replace this range and we do not plan on doing so We respectfully request that this issue is dropped and that we do not have to put up with any more libelous accusations such as that we have committed a crime or committed fraudWhile we do feel badly that one of our customers is unhappy, we feel that we have fulfilled our contract with this customer and should not have to endure any more attacks on our character or on the character of our company I do have copies of the emails and reports referenced in this response and will happily produce upon request Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) Kitchen Experts talked us into buying their display Viking Gas Range, and we were told by the owner, [redacted] ***, that it was in excellent condition, never used, and under full warrantyOnly one of the stated conditions were trueSeveral months went by before we were able to use the oven due to ongoing multiple health issues and hospitalizations of immediate family membersOnce we were able to use the oven there was loud banging and clanging coming from the oven,so we told Kitchen Experts about the strange noises coming from the gas rangeKitchen Experts said they would not cover it and that we needed to contact Viking directly regarding the bomb-like noises going off, and shaking when the oven was turned onWe were referred to Viking's rep, Capital Appliances, who inspected it and stated the range sold us was years old, and sustained a bent frame from being dropped during delivery and is not able to be repaired [redacted] was sent a picture of the bent frame and a written statement regarding the bent frameHe has never contacted Capital Appliances to verify or get additional information for follow upWe want restitution made to us as Kitchen Experts sold and delivered to us a year old unrepairable, defective Viking Gas Range.Once Kitchen Experts refunds our money, they can deal with their people, or whomever they purchased it from to refund their portionYes, we are indeed victims of fraudWe will continue to take whatever means are necessary to make this right By the way, contacting the CA State Contractors Board and General Liability Insurance is the legal way of addressing such issuesOur objective is to receive restitution from you for the defective range you sold us, not to publicly hurt your business

Initial Business Response / [redacted] (1000, 11, 2015/11/12) */ We do greatly appreciate the patience on behalf of this customerWe have a new Service Manager, [redacted] , (not to be confused with our FIELD Service Manager [redacted] -there are two [redacted] s) who will be getting in touch with this customer by Friday, 11/to make sure that we have everything we need to take care of this problem as quickly as possibleThis may require one more visit from Field [redacted] We have a new custom shop that we use now instead of the original shop that made these cabinets in the [redacted] 's house, so we should be able to remedy this in a more expedient manner than the customer has previously experienced Initial Consumer Rebuttal / [redacted] (2000, 14, 2015/11/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept the response from the business but with reservationsThey have agreed to come to our home to take measurements of the panels and missing cabinet on Thursday Nov 19th, however they have done this multiple times and months later I still do not have resolutionWhen the panels and door are reinstalled is when I will claim the complaint satisfiedI will not hesitate to request this complaint be reopened if the work is not done in a timely manner Final Consumer Response / [redacted] (3000, 15, 2015/11/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept the response from the business but with reservationsThey have agreed to come to our home to take measurements of the panels and missing cabinet on Thursday Nov 19th, however they have done this multiple times and months later I still do not have resolutionWhen the panels and door are reinstalled is when I will claim the complaint satisfiedI will not hesitate to request this complaint be reopened if the work is not done in a timely manner

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