Initial Business Response / [redacted] (1000, 11, 2015/04/22) */ Quill apologizes for this inconvenienceThe $off $coupon was intended for new business customersOur system indicates you are set up as a consumer accountIt is our practice to contact any customer what we could not honor this couponI apologize that we were not able to communicate that to you and have you decide if you wanted to continue with the order or cancelWe will credit the account for the $A Customer Service representative will be in touch tomorrow 04/if any further account info is needed
Initial Business Response / [redacted] (1000, 10, 2015/01/15) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] Quill apologizes for the issues with your accountOur Customer support rep has completed the following: Credit has been issued for O# XXXXXXXX & the amount $will go back onto the credit card used to pay for the order; Also CM# XXXXXX was canceled as that is a duplicate of CM# XXXXXX I have contacted our A/R dept to have CM# XXXXXX, which was still open, applied back to the credit card used on Inv# XXXXXXXThis information was also left with the customer
Initial Business Response / [redacted] (1000, 8, 2015/02/23) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] Quill apologizes for this inconvenienceThis experience is the exceptionWe have added this customers name to the "Do not Solicit" list and her name/address has been removed from future visits
Initial Business Response / [redacted] (1000, 8, 2015/01/16) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] Quill apologizes for this inconvenienceOur Support team discussed this with the customerQuill issued credit and this will take a few business days to appear back on her credit card
Initial Business Response / [redacted] (1000, 10, 2015/01/15) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] Quill apologizes for the delay of the monitorsOur tracking show that all delivered on December 24,Please let us know if there is any other information needed
Initial Business Response /* (1000, 5, 2014/11/21) */
Contact Name and Title: ***
Contact Phone:***
Contact Email: ***
Quill apologizes for this inconvenienceThis promotion was intended for business only customers and the vendor will not
ship to a residential addressWe have created a new order (***) to ship to our warehouseWe will then ship this to the customerThe dispensers should be delivered to the customer by Dec taking into account the additional shipping time
Initial Business Response /* (1000, 8, 2015/02/23) */
Contact Name and Title: ***
Contact Phone: ***
Contact Email: ***
Quill apologizes for this inconvenienceAs a precaution to protect all of our customers, our credit department required
certified funds in order to release this order to our customerWe will be glad to release the order once the funds are secured
Initial Business Response /* (1000, 10, 2015/02/23) */
Contact Name and Title:***
Contact Phone: ***
Contact Email: ***
Quill apologizes the original order was canceledWe made an accommodation due the delayWe re-entered the order for the
bookcaseThe order is on hold pending the approval from the customerA pre-payment from the customer is required to release this orderIf the customer accepts the orders, we will release the order once the payment is received
Initial Business Response /* (1000, 5, 2014/11/17) */
Contact Name and Title: ***
Contact Phone: ***
Contact Email: ***
Quill apologizes for this inconvenienceThis offer was restricted to business customersThe ship to address was
residential and the vendor will only ship to business addressesAs well, the quantity ordered is not approved by the direct ship vendorWe have discussed with the customer the quantity by model that we are allowed to order and have placed the order with the vendorWe will bring these units to our business office and then ship them direct to the customer to help resolve this situationCustomer should expect delivery the 1st week of December
Initial Business Response /* (1000, 10, 2015/02/23) */
Contact Name and Title: *** Dir of CR
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@Quill.com
Quill apologizes for this inconvenienceCredit was issued on Credit memo XXXXXXThe credit was sent back to Discover
card on 1/The customer has been contacted and indicated she did have the credit back to her account
Initial Business Response /* (1000, 8, 2015/02/23) */
Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]
Quill apologizes for this inconvenience. This experience is the exception. We have added this customers name to the "Do not...
Solicit" list and her name/address has been removed from future visits.
Initial Business Response /* (1000, 10, 2015/01/15) */
Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]
Quill apologizes for the delay of the 4 monitors. Our tracking show that all 4 delivered on December 24,2014. Please let...
Initial Business Response /* (1000, 11, 2015/04/22) */
Quill apologizes for this inconvenience. The $100 off $200 coupon was intended for new business customers. Our system indicates you are set up as a consumer account. It is our practice to contact any customer what we could not honor this...
coupon. I apologize that we were not able to communicate that to you and have you decide if you wanted to continue with the order or cancel. We will credit the account for the $100.00. A Customer Service representative will be in touch tomorrow 04/21 if any further account info is needed.
Initial Business Response /* (1000, 10, 2015/01/15) */
Contact Name and Title: [redacted]
Contact Phone:[redacted]
Contact Email: [redacted]
Quill apologizes for the inconvenience. Our Customer Support desk spoke with the customer and explained the reasons for...
the order cancellations. The final order # [redacted] is shipping on 12/29/14. Offered the customer a credit towards the final order. Return ID# [redacted]. The customer was satisfied with the accommodation.
Initial Consumer Rebuttal /* (3000, 12, 2015/01/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Quill did not explain the reasons for the cancellations. In fact, they could not. However, the representative with Quill, [redacted], was VERY accomidating and attentive. He made a VERY bad situation a pleasant as he could. The desk FINALLY arrived yesterday, January 14, 2015. It was damaged but [redacted] made it right. We are done with this transaction with Quill.
Initial Business Response /* (1000, 8, 2015/01/16) */
Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]
Quill apologizes for this inconvenience. Our Support team discussed this with the customer. Quill issued credit and this...
will take a few business days to appear back on her credit card.
Initial Business Response /* (1000, 10, 2015/01/15) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email:[redacted]
Quill apologizes for the issues with your account. Our Customer support rep has completed the following:
Credit has been...
issued for O# XXXXXXXX & the amount $13.26 will go back onto the credit card used to pay for the order; Also CM# XXXXXX was canceled as that is a duplicate of CM# XXXXXX.
I have contacted our A/R dept to have CM# XXXXXX, which was still open, applied back to the credit card used on Inv# XXXXXXX. This information was also left with the customer.
Initial Business Response / [redacted] (1000, 11, 2015/04/22) */ Quill apologizes for this inconvenienceThe $off $coupon was intended for new business customersOur system indicates you are set up as a consumer accountIt is our practice to contact any customer what we could not honor this couponI apologize that we were not able to communicate that to you and have you decide if you wanted to continue with the order or cancelWe will credit the account for the $A Customer Service representative will be in touch tomorrow 04/if any further account info is needed
Initial Business Response / [redacted] (1000, 10, 2015/01/15) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] Quill apologizes for the issues with your accountOur Customer support rep has completed the following: Credit has been issued for O# XXXXXXXX & the amount $will go back onto the credit card used to pay for the order; Also CM# XXXXXX was canceled as that is a duplicate of CM# XXXXXX I have contacted our A/R dept to have CM# XXXXXX, which was still open, applied back to the credit card used on Inv# XXXXXXXThis information was also left with the customer
Initial Business Response / [redacted] (1000, 8, 2015/02/23) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] Quill apologizes for this inconvenienceThis experience is the exceptionWe have added this customers name to the "Do not Solicit" list and her name/address has been removed from future visits
Initial Business Response / [redacted] (1000, 8, 2015/01/16) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] Quill apologizes for this inconvenienceOur Support team discussed this with the customerQuill issued credit and this will take a few business days to appear back on her credit card
Initial Business Response / [redacted] (1000, 10, 2015/01/15) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] Quill apologizes for the delay of the monitorsOur tracking show that all delivered on December 24,Please let us know if there is any other information needed
Initial Business Response /* (1000, 5, 2014/11/21) */
Contact Name and Title: ***
Contact Phone:***
Contact Email: ***
Quill apologizes for this inconvenienceThis promotion was intended for business only customers and the vendor will not
ship to a residential addressWe have created a new order (***) to ship to our warehouseWe will then ship this to the customerThe dispensers should be delivered to the customer by Dec taking into account the additional shipping time
Initial Business Response /* (1000, 8, 2015/02/23) */
Contact Name and Title: ***
Contact Phone: ***
Contact Email: ***
Quill apologizes for this inconvenienceAs a precaution to protect all of our customers, our credit department required
certified funds in order to release this order to our customerWe will be glad to release the order once the funds are secured
Initial Business Response /* (1000, 10, 2015/02/23) */
Contact Name and Title:***
Contact Phone: ***
Contact Email: ***
Quill apologizes the original order was canceledWe made an accommodation due the delayWe re-entered the order for the
bookcaseThe order is on hold pending the approval from the customerA pre-payment from the customer is required to release this orderIf the customer accepts the orders, we will release the order once the payment is received
Initial Business Response /* (1000, 5, 2014/11/17) */
Contact Name and Title: ***
Contact Phone: ***
Contact Email: ***
Quill apologizes for this inconvenienceThis offer was restricted to business customersThe ship to address was
residential and the vendor will only ship to business addressesAs well, the quantity ordered is not approved by the direct ship vendorWe have discussed with the customer the quantity by model that we are allowed to order and have placed the order with the vendorWe will bring these units to our business office and then ship them direct to the customer to help resolve this situationCustomer should expect delivery the 1st week of December
Initial Business Response /* (1000, 10, 2015/02/23) */
Contact Name and Title: *** Dir of CR
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@Quill.com
Quill apologizes for this inconvenienceCredit was issued on Credit memo XXXXXXThe credit was sent back to Discover
card on 1/The customer has been contacted and indicated she did have the credit back to her account
Initial Business Response /* (1000, 8, 2015/02/23) */
Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]
Quill apologizes for this inconvenience. This experience is the exception. We have added this customers name to the "Do not...
Solicit" list and her name/address has been removed from future visits.
Initial Business Response /* (1000, 10, 2015/01/15) */
Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]
Quill apologizes for the delay of the 4 monitors. Our tracking show that all 4 delivered on December 24,2014. Please let...
us know if there is any other information needed
Initial Business Response /* (1000, 11, 2015/04/22) */
Quill apologizes for this inconvenience. The $100 off $200 coupon was intended for new business customers. Our system indicates you are set up as a consumer account. It is our practice to contact any customer what we could not honor this...
coupon. I apologize that we were not able to communicate that to you and have you decide if you wanted to continue with the order or cancel. We will credit the account for the $100.00. A Customer Service representative will be in touch tomorrow 04/21 if any further account info is needed.
Initial Business Response /* (1000, 10, 2015/01/15) */
Contact Name and Title: [redacted]
Contact Phone:[redacted]
Contact Email: [redacted]
Quill apologizes for the inconvenience. Our Customer Support desk spoke with the customer and explained the reasons for...
the order cancellations. The final order # [redacted] is shipping on 12/29/14. Offered the customer a credit towards the final order. Return ID# [redacted]. The customer was satisfied with the accommodation.
Initial Consumer Rebuttal /* (3000, 12, 2015/01/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Quill did not explain the reasons for the cancellations. In fact, they could not. However, the representative with Quill, [redacted], was VERY accomidating and attentive. He made a VERY bad situation a pleasant as he could. The desk FINALLY arrived yesterday, January 14, 2015. It was damaged but [redacted] made it right. We are done with this transaction with Quill.
Initial Business Response /* (1000, 8, 2015/01/16) */
Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]
Quill apologizes for this inconvenience. Our Support team discussed this with the customer. Quill issued credit and this...
will take a few business days to appear back on her credit card.
Initial Business Response /* (1000, 10, 2015/01/15) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email:[redacted]
Quill apologizes for the issues with your account. Our Customer support rep has completed the following:
Credit has been...
issued for O# XXXXXXXX & the amount $13.26 will go back onto the credit card used to pay for the order; Also CM# XXXXXX was canceled as that is a duplicate of CM# XXXXXX.
I have contacted our A/R dept to have CM# XXXXXX, which was still open, applied back to the credit card used on Inv# XXXXXXX. This information was also left with the customer.