Kitchen Outlet

We definitely want to provide the best customer service as possibleMs***'s conversation with [redacted] was strictly company policyI apologize Ms***'s husband came down with the flu at the time of the eventWe specifically state our cancellation policy on all third party vendor website, as well as on our pre-event email"If you cannot make the Sprint date you have scheduled with us, you must provide a replacement driver to take your session booking or be subject to a 100% cancellation fee/voiding of gift voucher, even if you wish to transfer to another sessionThis policy does have to be applied regardless of the reason of cancellation and no exceptions can be made." I would like to go ahead a give Ms [redacted] a courtesy extension for her voucherShe may reschedule when we post new datesIf she has any questions she may reach me directly at [redacted] The extension is valid until the end of the yearI hope this resolves any issues Best, [redacted] If you cannot make the Sprint date you have scheduled with us, you must provide a replacement driver to take your session booking or be subject to a 100% cancellation fee/voiding of gift voucher, even if you wish to transfer to another sessionThis policy does have to be applied regardless of the reason of cancellation and no exceptions can be made.If you cannot make the Sprint date you have scheduled with us, you must provide a replacement driver to take your session booking or be subject to a 100% cancellation fee/voiding of gift voucher, even if you wish to transfer to another sessionThis policy does have to be applied regardless of the reason of cancellation and no exceptions can be made.If you cannot make the Sprint date you have scheduled with us, you must provide a replacement driver to take your session booking or be subject to a 100% cancellation fee/voiding of gift voucher, even if you wish to transfer to another sessionThis policy does have to be applied regardless of the reason of cancellation and no exceptions can be made.If you cannot make the Sprint date you have scheduled with us, you must provide a replacement driver to take your session booking or be subject to a 100% cancellation fee/voiding of gift voucher, even if you wish to transfer to another sessionThis policy does have to be applied regardless of the reason of cancellation and no exceptions can be made

We would like to issue a refund, but the client did not contact us after he spoke with [redacted] . I need to issue a refund, but I have no information on the client.

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Revdex.com:
Thank you for the response made by the business in reference to complaint ID *** I did contact Gotham Dream Cars yesterday as well; and *** said we would need to contact *** to obtain the refund When we first contacted ***, they were not willing to issue the refund---hence my complaint with your office In subsequent calls, *** has now stated that they will issue a refund, but that it will take up to business days to do so Provided *** issues the refund as promised, we will accept the response from Gotham Dream Cars Our only goal was to receive a refund for the services that were cancelled
Regards,
*** ***

We definitely want to provide the best customer service as possible. Ms. [redacted]'s conversation with [redacted] was strictly company policy. I apologize Ms. [redacted]'s husband came down with the flu at the time of the event. We specifically state our cancellation policy on all third party vendor website, as...

well as on our pre-event email. "If you cannot make the Sprint date you have scheduled with us, you must provide a replacement driver to take your session booking or be subject to a 100%   cancellation fee/voiding of gift voucher, even if you wish to transfer to another session. This policy does have to be applied regardless of the reason of  cancellation and no exceptions can be made."  I would like to go ahead a give Ms. [redacted] a courtesy extension for her voucher. She may reschedule when we post new dates. If she has any questions she may   reach me directly at [redacted]. The extension is valid until the end of the 2016 year. I hope this resolves any issues.    Best,  [redacted]     If you cannot make the Sprint date you have scheduled with us, you must provide a replacement driver to take your session booking or be subject to a 100% cancellation fee/voiding of gift voucher, even if you wish to transfer to another session. This policy does have to be applied regardless of the reason of cancellation and no exceptions can be made.If you cannot make the Sprint date you have scheduled with us, you must provide a replacement driver to take your session booking or be subject to a 100% cancellation fee/voiding of gift voucher, even if you wish to transfer to another session. This policy does have to be applied regardless of the reason of cancellation and no exceptions can be made.If you cannot make the Sprint date you have scheduled with us, you must provide a replacement driver to take your session booking or be subject to a 100% cancellation fee/voiding of gift voucher, even if you wish to transfer to another session. This policy does have to be applied regardless of the reason of cancellation and no exceptions can be made.If you cannot make the Sprint date you have scheduled with us, you must provide a replacement driver to take your session booking or be subject to a 100% cancellation fee/voiding of gift voucher, even if you wish to transfer to another session. This policy does have to be applied regardless of the reason of cancellation and no exceptions can be made.

We would like to issue a refund, but the client did not contact us after he spoke with [redacted]. I need to issue a refund, but I have no information on the client.