Kitchen & Window Distributing Outlet, Inc.

[redacted]
 
Hello,
    This is in response to the complaint letter received on 6/1/15 with the ID [redacted]. 
    The homeowner alleged foundation issues and filed a claim with the [redacted]...

Warranty company in accordance with their home warranty.  The engineer hired by [redacted] did his inspection and found no structural issues.  The homeowner has a copy of the inspection report and is just unhappy with the outcome of the engineer's findings.  We fully stand behind our homes and its warranties, and that is why the [redacted] process exists.
Thanks,
**
[redacted]PresidentSchuler Homes, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I do not accept [redacted] Schuler's response.  Mr. [redacted] himself inspected the home and actually seen evidence of what has been going on during several occasions.  Mr. [redacted] is the one that told me to get a foundation company out to inspect the home and that he would take care of anything that needed to be done.  So, I had [redacted] come out and upon their inspection they found foundation issues so I scheduled the home to be repaired and once I submitted to Mr. [redacted] he then changed his mind and said I had to file with [redacted].  Once [redacted] got around to sending an engineer out to inspect the home [redacted] had already corrected the problem.  Mr. [redacted] was aware of this, because he seen the home prior to repairs.  I showed both Mr. [redacted] and the engineer pictures of the home prior to be fixed.  [redacted] is just an escape route to keep from correcting true home issues for Schuler Homes.  We will proceed with arbitrations if a settlement is not made within Revdex.com.
Regards,
[redacted]