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Kitchen & Window Wholesale

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Kitchen & Window Wholesale Reviews (1)

We were contacted by Mr [redacted] to give him an estimate for a kitchenWe were told that he had dismissed his contractor because he was moving too slowWhen we arrived to measure, the house was in a state of remodelThere were three walls yet to be removed from the kitchen area and we had to measure around these walls, with plastic hanging from the ceilings.Mr& Mrs [redacted] came to my showroom and selected cabinets that were semi-custom, all wood constructionThey gave me a deposit and I ordered the cabinets the next day to try and accommodate their time frameThey called the following morning to see if the order could be rushedWhen I explained to them that I could not get the cabinets any sooner than the week lead time they were given, they inquired about a stock cabinetMr [redacted] came here to see the [redacted] Cabinet line and agreed to go with that cabinetI explained to him that this was an all wood cabinet like the one he had originally ordered but was not of the same quality as his first choiceWe had to make changes in the design to accommodate ***’s offeringsDue to the changes and additional material requested by Mr [redacted] , there was a price increaseMr [redacted] agreed to thisWe ordered the [redacted] Cabinets and shipped them to Mr [redacted] He contacted us approximately week later to say they didn’t fitHe scheduled us to come out and go over the layoutHe was not present when we got thereWe reviewed the layout with the new contractor and he agreed to rearrange two cabinets and I would replace two cabinets.We received another call from Mr [redacted] about week later with complaints about scratched and discolored doors, cabinets with bowed frames and sub-quality workmanshipI would like to point out at this time that we were getting an average of three calls a day from Mr [redacted] , asking questions and wanting prices for more material to cover posts around an island cabinetEach time Mr [redacted] called, he would start yelling about the quality of the cabinetsI had been out once to recheck measurements and my warehouse man had been out to look at quality complaints and pick up one damaged cabinetI did tell Mr [redacted] that I didn’t have time to hold his hand throughout the installation of this kitchenI requested the sales rep for [redacted] Cabinets to go look at the job because only he could do anything about Mr [redacted] ’s complaints concerning quality of the cabinetsThe representative agreed to give him a new lazy susan cabinet and new doorsMr [redacted] asked the representative to give him enough crown moulding to do the kitchen and family room as a compensation for his aggravationThis request was denied by the [redacted] rep.Mr [redacted] was not happy with the design of the base lazy susan cabinet even though he was getting a free replacementThis was the only base lazy susan in the [redacted] product lineI offered to have a lazy susan custom made to match what he had originally ordered and I was told no that he would take me to courtAs can be expected things went downhill from hereEach time he would call, he would yellI told him I did not have to put up with his abuseHe had ordered additional materials and upon delivery of these items, he was not at home to accept delivery or pay the invoiceWhen I talked to him about it, he said that he wasn’t going to pay, that I should give the material to himMr [redacted] had previously given us a $deposit for his granite countertopsI informed him I would deduct the cost of this material ($450.00) and refund the balance as well as cancel the order for the graniteSince he had threatened to take me to court, there was no reason to believe he would pay for the granite countertopsMr [redacted] came in the following Monday morning and said he no longer wanted the extra material and brought it back to usHe also said he did not want his deposit back, he would instead use that deposit to purchase crown moulding that the [redacted] rep would not give himHe also apologized for his previous behaviorI apologized to him, we shook hands and agreed to put all the past behind usHe agreed to send his contractor in to settle a compensation for his extra time installing the warrantied kitchen cabinetsIt was my understanding that everything was okay and past differences had been resolvedThen when I received this letter of complaint, I was totally shocked.The obvious problems with this job were Mr [redacted] ’s anxiety over his time frame and the extra costs involved in this extensive renovation of the kitchen areaWe at Kitchen & Window Wholesale have a reputation of going out of our way to meet our customer needsWe feel we did the best we could for this customerAt our last meeting with Mr [redacted] , he seemed to be very satisfied with the outcome of his renovationHis contractor brought pictures to show us the completed install of the cabinets and it did look very nice.If you need any further information from me, please contact me.Sincerely,DWarren R [redacted] President/Owner Kitchen & Window Wholesale, Inc

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