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Kitchenmart Reviews (4)

Our cabinet maker went to Mr [redacted] 's house last night and picked up the defective doorsThe cabinet maker said that part of the problem may stem from the fact that the client did his own installation and did not use our professional installerOriginally we were told that the doors might go back straight once the wood settledObviously that did not happen so we are replacing them and any other components that may be defective [redacted] After the cabinets were delivered, he then told us that we never called him to inform him of this and that his phone record did not have any incoming calls to verify this callAfter reviewing our phone record , we found the call and forwarded a copy to Mr [redacted] [redacted] According to the cabinet maker, because no wall is perfectly square, a professional installer would know how to adjust the doors so that they do not warp when installed properlyWe are giving Mr [redacted] the benefit of the doubt and are doing everything to resolve Mr [redacted] 's problem with the cabinetsWe should have the doors replaced within a short time and we will send our installer to adjust any other doors that may need to be adjustedWe thank Mr [redacted] for his patience and assure him that we will resolve all issues

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] [redacted] from [redacted] did come and inspect the defective doors and did agree they were defective and required replacement , he did not take any doors with him when he left This twisting " was not " due to faulty installation , nor was the separated door All cabinets are installed perfectly square and plumb with no racking issues [redacted] * [redacted] [redacted] * [redacted] ***The facts remain , we have separated and twisted doors that require replacement to wit was ignored until contact was made through the Revdex.com

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted] from [redacted] did come and inspect the defective doors and did agree they were defective and required replacement , he did not take any doors with him when he left  ... This  twisting " was not " due to faulty installation , nor was the separated door ... All cabinets are installed perfectly square and plumb with no racking issues .[redacted]   [redacted]The facts remain , we have separated and twisted doors that require replacement to wit was ignored until contact was made through the Revdex.com .

Our cabinet maker went to Mr [redacted]'s house last night and picked up the defective doors. The cabinet maker said that part of the problem may stem from the fact that the client did his own installation and did not use our professional installer. Originally we were told that the doors might go back...

straight once the wood settled. Obviously that did not happen so we are replacing them and any other components that may be defective. [redacted] After the cabinets were delivered, he then told us that we never called him to inform him of this and that his phone record did not have any incoming calls to verify this call. After reviewing our phone record , we found the call and forwarded a copy to Mr [redacted]. [redacted]                                                       According to the cabinet maker, because no wall is perfectly square, a professional installer would know how to adjust the doors so that they do not warp when installed properly. We are giving Mr [redacted] the benefit of the doubt and are doing everything to resolve Mr [redacted]'s problem with the cabinets. We should have the doors replaced within a short time and we will send our installer to adjust any other doors that may need to be adjusted. We thank Mr [redacted] for his patience and assure him that we will resolve all issues.

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Address: 15027 118 Ave, Edmonton, Alberta, Canada, T5V 1H9

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