Kitchens, Baths And Above, Inc.

Initial Business Response /* (1000, 6, 2016/04/12) */
We contacted this customer directly and resolved this for him. Please contact him to confirm the resolution of the complaint.
Initial Consumer Rebuttal /* (2000, 8, 2016/04/13) */
(The consumer indicated he/she ACCEPTED the response from...

the business.)
I am completely satisfied with the business response

Initial Business Response /* (1000, 5, 2016/04/11) */
This customer requested a Missouri State Safety Inspection. This service is goverened by State Law and mandated that licensed shops charge $12 if the car passes or fails the fee is the same.
Our inspection of this vehicle began by noticing a...

trail of power steering fluid in our parking lot from this vehicle. During our inspection process we discovered a previous repair to a power steering pressure line using incorrect parts. This resulted in a significant leak to the power steering system. The customer was shown this problem while the vehicle was on the lift. The customer was informed that he had 20 business days to get this problem fixed per Missouri State Inspection Law. He would need to bring it back to us to verify the repair and would NOT be charged another $12. We did not "break" this vehicle. This customer drove the vehicle away from our facility after paying us the $12 Inspection fee. His car was not "destroyed". He will need to get the proper power steering line replacement if he wants the car to pass inspection. Seeburg Service Center has been in business for over 40 years. We do not sabotage vehicles... we fix them. Our reputation for honesty and fair dealings is well known in our Springfield community.
Initial Consumer Rebuttal /* (3000, 7, 2016/04/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did have a SLIGHT leak in power steering fluid but not a major one. I could be parked for an entire day and only notice a few drops. After they inspected my car, the fluid litterally pours out without stop. This is NOT the way my car was before they inspected it. They also claimed that the fluid was empty when they looked at it, however I had filled it just before going to them... and now it is somehow empty and leaks fifty times worse then before.
Final Consumer Response /* (4200, 17, 2016/04/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
How do they then explain that hardly any fluid was leaking before they looked at it, but afterwards it was pouring out? My car was not like that before they got their hands on it.
I am getting my car fixed elsewhere, they don't have to worry about that. I do, however, want others to be aware of their practices.
Final Business Response /* (4000, 15, 2016/04/28) */
Revdex.com Comment - The Revdex.com contacted the company and they have stated the following: When the consumer drove in the lot there was a trail of power steering fluid behind the vehicle. When you drive a vehicle with that much of a leak it will blow the fluid everywhere. The company stands by their first business response.