Initial Business Response / [redacted] (1000, 6, 2016/04/12) */ We contacted this customer directly and resolved this for himPlease contact him to confirm the resolution of the complaint Initial Consumer Rebuttal / [redacted] (2000, 8, 2016/04/13) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am completely satisfied with the business response
Initial Business Response / [redacted] (1000, 5, 2016/04/11) */ This customer requested a Missouri State Safety InspectionThis service is goverened by State Law and mandated that licensed shops charge $if the car passes or fails the fee is the same Our inspection of this vehicle began by noticing a trail of power steering fluid in our parking lot from this vehicleDuring our inspection process we discovered a previous repair to a power steering pressure line using incorrect partsThis resulted in a significant leak to the power steering systemThe customer was shown this problem while the vehicle was on the liftThe customer was informed that he had business days to get this problem fixed per Missouri State Inspection LawHe would need to bring it back to us to verify the repair and would NOT be charged another $We did not "break" this vehicleThis customer drove the vehicle away from our facility after paying us the $Inspection feeHis car was not "destroyed"He will need to get the proper power steering line replacement if he wants the car to pass inspectionSeeburg Service Center has been in business for over yearsWe do not sabotage vehicleswe fix themOur reputation for honesty and fair dealings is well known in our Springfield community Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/04/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did have a SLIGHT leak in power steering fluid but not a major oneI could be parked for an entire day and only notice a few dropsAfter they inspected my car, the fluid litterally pours out without stopThis is NOT the way my car was before they inspected itThey also claimed that the fluid was empty when they looked at it, however I had filled it just before going to themand now it is somehow empty and leaks fifty times worse then before Final Consumer Response / [redacted] (4200, 17, 2016/04/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) How do they then explain that hardly any fluid was leaking before they looked at it, but afterwards it was pouring out? My car was not like that before they got their hands on it I am getting my car fixed elsewhere, they don't have to worry about thatI do, however, want others to be aware of their practices Final Business Response / [redacted] (4000, 15, 2016/04/28) */ Revdex.com Comment - The Revdex.com contacted the company and they have stated the following: When the consumer drove in the lot there was a trail of power steering fluid behind the vehicleWhen you drive a vehicle with that much of a leak it will blow the fluid everywhereThe company stands by their first business response
Initial Business Response / [redacted] (1000, 6, 2016/04/12) */ We contacted this customer directly and resolved this for himPlease contact him to confirm the resolution of the complaint Initial Consumer Rebuttal / [redacted] (2000, 8, 2016/04/13) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am completely satisfied with the business response
Initial Business Response / [redacted] (1000, 5, 2016/04/11) */ This customer requested a Missouri State Safety InspectionThis service is goverened by State Law and mandated that licensed shops charge $if the car passes or fails the fee is the same Our inspection of this vehicle began by noticing a trail of power steering fluid in our parking lot from this vehicleDuring our inspection process we discovered a previous repair to a power steering pressure line using incorrect partsThis resulted in a significant leak to the power steering systemThe customer was shown this problem while the vehicle was on the liftThe customer was informed that he had business days to get this problem fixed per Missouri State Inspection LawHe would need to bring it back to us to verify the repair and would NOT be charged another $We did not "break" this vehicleThis customer drove the vehicle away from our facility after paying us the $Inspection feeHis car was not "destroyed"He will need to get the proper power steering line replacement if he wants the car to pass inspectionSeeburg Service Center has been in business for over yearsWe do not sabotage vehicleswe fix themOur reputation for honesty and fair dealings is well known in our Springfield community Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/04/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did have a SLIGHT leak in power steering fluid but not a major oneI could be parked for an entire day and only notice a few dropsAfter they inspected my car, the fluid litterally pours out without stopThis is NOT the way my car was before they inspected itThey also claimed that the fluid was empty when they looked at it, however I had filled it just before going to themand now it is somehow empty and leaks fifty times worse then before Final Consumer Response / [redacted] (4200, 17, 2016/04/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) How do they then explain that hardly any fluid was leaking before they looked at it, but afterwards it was pouring out? My car was not like that before they got their hands on it I am getting my car fixed elsewhere, they don't have to worry about thatI do, however, want others to be aware of their practices Final Business Response / [redacted] (4000, 15, 2016/04/28) */ Revdex.com Comment - The Revdex.com contacted the company and they have stated the following: When the consumer drove in the lot there was a trail of power steering fluid behind the vehicleWhen you drive a vehicle with that much of a leak it will blow the fluid everywhereThe company stands by their first business response