Kitchens Only

I am being ignored after repeated phone calls for a botched warranty repair***, the owner, is very rude
Approxmonths ago Kitchens Only served as the repair dealer for a recall on my Thermador dishwasherThe repair was a replacement for the power cord for the appliance which had to be removed from the cabinet in the kitchenMy issue is not with Thermador but with Kitchens OnlyApproxweeks ago my dishwasher lost a mounting screw that made my washer loose and crookedI tried to repair the washer myself but could not hold the washer in place and put the screw in at the same time even with my wife helping meI have had back surgery a year ago and was afraid of hurting my backI then called *** at his business and he told me, "unless you're a sissy boy, you should do it yourself"He then said he would call me back to make an appt and he never didI called three times with no success and the on the fourth attempt A woman named *** made an appt for Saturday May 12,