Kitchens Southwest

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I am happy to hear from the company finally, however I have been told this same story numerous times beforeThis is why I am contacting you in the first placeOnce my kitchen is complete, I will be willing to finalize the issue thank you kindly, [redacted]

Dear Ms [redacted] , Kitchens Southwest has been in contact with this customer for several months, trying to resolve the remaining warranty issues with her projectThe delay has been due to a number of manufacturing and finish errors on parts and pieces, some of which are outsourced from another manufacturer Our installer did the initial installation over a weekend while the clients were out of townWe promised to secure the [redacted] after completionAlthough our installer stated that he secured the [redacted] and garage before he left the jobsite, the garage was later found open by a neighbor We sincerely apologized to our customer for this Our designer personally met with the ***owner, walked the job, and presented her with a $gift card At that meeting, it was determined that some warranty items were needed to complete the job to the client’s satisfactionThe parts for the job have been ordered / reordered several times, but have been produced incorrectly each timeAs of today’s date, the following are on order: · (3) sticks of ZM-WHITE HIGH GLOSS · (1) filler white high gloss 1/wide by 3” tall Edge banding for front of corner shelf front · (2) deco doors for island at OC The most recent order was placed in December; some of the items have been produced, but we are still waiting for the final items We do not have an ETA on when the outstanding parts will be available, so cannot schedule the final installation at this timeWe have made this a priority, and hope to have a completion date shortly Sincerely, [redacted] Showroom Manager P)###-###-#### F)###-###-#### [redacted] [redacted] [redacted] ***

Dear *** ***,
We have received the following parts and pieces necessary to complete the *** job_ We
will schedule the installation next week at Ms***'s convenience
• (3) sticks of ZM-WHITE HIGH GLOSS
• ( 1) filler white high gloss 1/wide by 3" toll Edge banding for front of comer shelf front
• (2) deco doors for island at OC Sincerely,
*** *** Showroom Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I am happy to hear from the company finally, however I have been told this same story numerous times before. This is why I am contacting you in the first place. Once my kitchen is complete, I will be willing to finalize the issue.
thank you kindly,
[redacted]

Dear Ms. [redacted],
 
 
 
Kitchens Southwest has been in contact with this customer for several months, trying to resolve the remaining warranty issues with her project. The delay has been due to a number of manufacturing and finish errors on parts and pieces, some of which are...

outsourced from another manufacturer.
 
Our installer did the initial installation over a weekend while the clients were out of town. We promised to secure the [redacted] after completion. Although our installer stated that he secured the [redacted] and garage before he left the jobsite, the garage was later found open by a neighbor.  We sincerely apologized to our customer for this.  Our designer personally met with the [redacted]owner, walked the job, and presented her with a $100.00 gift card.
 
At that meeting, it was determined that some warranty items were needed to complete the job to the client’s satisfaction. The parts for the job have been ordered / reordered several times, but have been produced incorrectly each time. As of today’s date, the following are on order: 
 
·         (3) sticks of ZM-1 WHITE HIGH GLOSS
 
·         (1) filler white high gloss 36 1/4 wide by 3” tall Edge banding for front of corner shelf front
 
·         (2) deco doors for island at OC
 
 
 
The most recent order was placed in December; some of the items have been produced, but we are still waiting for the final items.  We do not have an ETA on when the outstanding parts will be available, so cannot schedule the final installation at this time. We have made this a priority, and hope to have a completion date shortly.
 
Sincerely,
 
 
[redacted]
Showroom Manager
 
P)###-###-####
F)###-###-####
  [redacted]
 
        [redacted] [redacted]
                        [redacted]

Dear Ms. [redacted],

 

 

 

Kitchens Southwest has been in contact with this customer for several months, trying to resolve the remaining warranty issues with her project. The delay has been due to a number of manufacturing and finish errors on parts and pieces, some of which are...

outsourced from another manufacturer.

 

Our installer did the initial installation over a weekend while the clients were out of town. We promised to secure the [redacted] after completion. Although our installer stated that he secured the [redacted] and garage before he left the jobsite, the garage was later found open by a neighbor.  We sincerely apologized to our customer for this.  Our designer personally met with the [redacted]owner, walked the job, and presented her with a $100.00 gift card.

 

At that meeting, it was determined that some warranty items were needed to complete the job to the client’s satisfaction. The parts for the job have been ordered / reordered several times, but have been produced incorrectly each time. As of today’s date, the following are on order: 

 

·         (3) sticks of ZM-1 WHITE HIGH GLOSS

 

·         (1) filler white high gloss 36 1/4 wide by 3” tall Edge banding for front of corner shelf front

 

·         (2) deco doors for island at OC

 

 

 

The most recent order was placed in December; some of the items have been produced, but we are still waiting for the final items.  We do not have an ETA on when the outstanding parts will be available, so cannot schedule the final installation at this time. We have made this a priority, and hope to have a completion date shortly.

 

Sincerely,

 

 

Showroom Manager

 

P)###-###-####

F)###-###-####

  [redacted]

 

        [redacted]

                        [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Regards,

I am happy to hear from the company finally, however I have been told this same story numerous times before. This is why I am contacting you in the first place. Once my kitchen is complete, I will be willing to finalize the issue.

thank you kindly,

Dear [redacted],

We have received the following parts and pieces necessary to complete the [redacted] job_ We

will schedule the installation next week at Ms. [redacted]'s convenience.

• (3) sticks of ZM-1 WHITE HIGH GLOSS

• ( 1) filler white high gloss 36 1/4 wide by 3" toll Edge banding for front of comer shelf front

• (2) deco doors for island at OC Sincerely,

[redacted] Showroom Manager