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Kitsap Propane

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Kitsap Propane Reviews (5)

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] *** Every comment remains the same except Your tank is in our front yard Call to arrange pick up Do not bother us again

Dear Revdex.com:On December 31, a delivery was printed on a ticket for customer *** ***Aninvoice was created on January 2, and an attempt made to draw the funds from the credit cardon fileA request was noted on the invoice for Ms*** to update the credit
cardinformation because our system indicated that the credit card was invalidThis generallyindicates that the card has been reissued
Mrs*** responded to the invoice via email (/3/8:08PM) to advise that the propaneshe had been invoiced for had not been delivered to her tank"I have not received my deliveryyetNot sure why this bill was generated" The initial research indicated that the delivery hadtaken place, and via an email response (Tue 1/5/:26) Mrs*** was advised tocontact the office if she still believed this to be incorrectIt is not uncommon in our business fora delivery to take place without a customer noticing that their tank has been filledTo confirm,it was necessary to dispatch a driver on to check the level on the *** tank, and alsocontact the driver responsible for the 12/deliveryOn the same date, Ms*** contactedour office indicating that she no longer wanted to do business with us, and did not want a fill
Our research into this situation confirmed that the fuel was not delivered to Mrs***Theinvoice has been deleted, and she has no financial obligation to Kitsap Propane
Sincerely,
Marisa A***

Complaint: ***
I am rejecting this response:Helllo again,Here is our latest statement to you obviously have not read.We found it shocking that we have been dealing with such incompetence This is the chronological sequence of events as follows:1-Karen at Jefferson Propane, your subsidiary who forgot that we only received mail at the post office We finally received a bill at the Post Office She sent bills thesame coverwhich arrived in November.2-We authorized the use of our credit card for this one time charge for the Propane fuel only 3-You charged an unauthorized credit card for a free service as told by Karen It was for the Propane Hookup which was not to code and not free.4-We disputed the unathorized charge.5-Marisa A*** called after forgetting our phone number weeks laterShe worked out a deal, but reneged The deal was for us to pay for 1/of the legal propane hookup or you would remove the equipment and refund us for the propane if we cancel It would be per our schedule 6-Finally in receipt of a contract for equipment rental and proposals for buying or leasing the unit months later. 7-Last week, we were informed by your company that your company will remove the unit at the end of February and therefore chose not to honor our agreement.8-We filed a claim with the Revdex.com because of your company’s incompetence, illegal installation, rudeness, and harassment.9-Patti Rees is trying to get us to pay the hook up bill Why, considering the above information? Your company has chosen to further bully us once again? We will file another complaint if you do not cease and desist.In summary, it would have been nice if you called my number instead of numbers that were not hers It would have been nice if you mailed an invoice prior or at the time of service to the PO Box or to the email address instead of mailing it to the residence where you were advised we did not receive mail at It would have been nice to receive an invoice prior to doing the installation of the illegal propane hookup This way, we would have paid the invoice instead of declining the charge It would have been nice if you didn’t have such a chaotic office which breeds total incompetence In all our lives, we never experienced a company that bullies their customers because they complain about the many miscommunications and laack of communication We are not responsible for your lack of professionalism Denyling you made statements, arguing about what was agreed to, lieing and accusing me for something I never did How dare you You are a hostile company who bully others How do you stay in business? I expect you to remove the tank according to our schedule and of course, credit us for the remaining propane which sits at 30% as of today I also want an apology for saying I verbally asaulted you and apology for your incompetence and an apology for the above items.Oh by the way, you forgot to call today again Did you lose my number for the 7th time? I apologise about the sarcasm, but this you are over the linePlease stop insulting, bullying and lying to us You will never lie about either of us again and I REFUSE TO SPEAK WITHOUT YOUR APOLOGY FOR THE NINE ITEMS ABOVE AND YOUR TREATMENT OF US!!
Sincerely,
*** ***

Subject: Complaint ID#[redacted]Please address “complaint closed unresolved”The complainant was able to secure service through another LPG company.  Our tank was retrieved without incident.  We will not pursue complainant for costs incurred by our company. $347.92 will be written off.Please reply to confirm that the status of this complaint has been updated.Thank you for your attention to this matter.Marisa A[redacted]Arroyo Energy LLCDba Kitsap Propane360-638-1313

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted] Every comment remains the same except.  Your tank is in our front yard.  Call to arrange pick up.  Do not bother us again.

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Address: 7975 NE Ecology Rd, Kingston, Washington, United States, 98346

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