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Kittatinny Canoes

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Kittatinny Canoes Reviews (6)

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: I was never told that there was no refund policy over the phone when I placed the reservation and about the weather raincheck policy It was a verbal contract I entered into over the phone when I placed the order evidently, please check the recorded call and let me know where I accepted , because I didn't , it was never told to meIf that was truly the case I would have waited till the day of and paid more to have the flexibilityI only called in advance and made a reservation because I had three families going and didn't want any issuesThere lying, they never recited the policy to me and I never agreed to anything therefore Im not obligated to pay for anythingIve done business will these people before but never had to cancel it was never told to me before either Regards, [redacted]

Hello,We sincerely apologize for your experience at Kittatinny and our campgroundsWe have thoroughly discussed and looked into this weekend with our campground staff and security, as well as the Constables on duty that weekendWe have quiet hours that are between 11pm and 6amThese quiet hours restrict excessive music and rowdinessBut, we acknowledge that our guest are on vacation and enjoying themselvesUnder no circumstances do we tolerate illegal or excessive activities, as it states in our "Rules and Regulations" that eviction from the campsite will follow such activities if reported and seen by our security or the local ConstablesOur security team patrols the campgrounds starting at 10pm to begin quiet hours and continue to walk/drive through the acres of campgrounds until 4amAll complaints regarding campground safety and the security of our guest is taken seriouslyThe local Constables drive through our campgrounds as a courtesy to Kittatinny to help our security staff ensure campground safety.We are taking measures to better educate our Reservation staff and all of our team members on where to best place our guests to ensure they are in a part of the campground that best fits their needsOur campgrounds host a variety of families and friends, all looking for their own type if camping experienceWe acknowledge this and are continually improving our operation to best suit our guestsWe apologize for any unprofessional or inadequate customer service you received during your stay at KittatinnyThese issues are all actively being addressed so we may better serve our customers in the future.Thank you

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
That is absolutely not the truthNo one patrolled the grounds until I complained and even then they didn't continue to drive aroundAs a matter of fact, the security personally told me that they only had one man on staff and they even acknowledged that the security was sub par and that he campgrounds were badObviously a business can say whatever they want to cover up for themselves but this is simply a fabricated response to avoid dealing with the truthI'm looking for nothing else but to have an investigation of this place so that the police can look into it themselves.
Regards,
*** ***

Below is our cancellation policy which is read to every customer before we take a deposit for their reservationPolicy states:Cancellation Policy: Reservations may be canceled up to seven days prior to receive a refund of your deposit minus a $processing feeIf less than seven days you will
receive a rain check provided you have called at least two hours prior to your scheduled trip time.Rain Checks: Due to inclement weather, river reservations can be rain checked. You must call up to two hours prior to your scheduled trip time.Safety: For your safety, you must wear a life vest at all times on the river and while swimming. You must fully understand that any outdoor activity poses inherent hazards and risks, including but not limited to serious and permanent injury and death; and in addition, that adverse weather and river conditions can pose additional hazards and risks. Through you participation you are knowingly assuming the risk arising out of that activity. We do not assume liability for personal injury or death or for loss of personal property.Children must be at least pounds to be properly fitted with a personal flotation device.All participants are required to sign a liability consent for prior to their trip. Anyone under the age of must have a parent's or guardian's signature.Per our policy, a raincheck is what was offered to this customer and he declinedShould you need any further information, please let me know.Thank you!Nicole H***Office Manager###-###-####

Hello,We sincerely apologize for your experience at Kittatinny and our campgrounds. We have thoroughly discussed and looked into this weekend with our campground staff and security, as well as the Constables on duty that weekend. We have quiet hours that are between 11pm and 6am. These...

quiet hours restrict excessive music and rowdiness. But, we acknowledge that our guest are on vacation and enjoying themselves. Under no circumstances do we tolerate illegal or excessive activities, as it states in our "Rules and Regulations" that eviction from the campsite will follow such activities if reported and seen by our security or the local Constables. Our security team patrols the campgrounds starting at 10pm to begin quiet hours and continue to walk/drive through the 250 acres of campgrounds until 4am. All complaints regarding campground safety and the security of our guest is taken seriously. The local Constables drive through our campgrounds as a courtesy to Kittatinny to help our security staff ensure campground safety.We are taking measures to better educate our Reservation staff and all of our team members on where to best place our guests to ensure they are in a part of the campground that best fits their needs. Our campgrounds host a variety of families and friends, all looking for their own type if camping experience. We acknowledge this and are continually improving our operation to best suit our guests. We apologize for any unprofessional or inadequate customer service you received during your stay at Kittatinny. These issues are all actively being addressed so we may better serve our customers in the future.Thank you.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
I was never told that there was no refund policy over the phone when I placed the reservation and about the weather raincheck policy . It was a verbal contract I entered into over the phone when I placed the order evidently, please check the recorded call and let me know where I accepted , because I didn't , it was never told to me. If that was truly the case I would have waited till the day of and paid more to have the flexibility. I only called in advance and made a reservation because I had three families going and didn't want any issues. There lying, they never recited the policy to me and  I never agreed to anything therefore Im not obligated to pay for anything. Ive done business will these people before but never had to cancel it was never told to me before either .  
Regards,
[redacted]

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