0px; text-transform: none; white-space: normal; widows: 1; word-spacing: 0px; -webkit-text-stroke-width: 0px; margin: 0in 0in 10pt;">To Whom It May Concern:
Upon receiving this letter we investigated the complaint that happened on Sunday, March 29th and addressed the issue immediately. The employee who spoke so rudely was reprimanded and written up. The Grill person said she was sorry if she came across wrong, but she was disappointed with the actions of the employee and not you. She also thought she had apologized and that is why she wanted to offer you the food you ordered along with the refund she had given you. We are truly sorry you had such a poor experience and we are going to implement some changes because of this. First, the person that takes call-ins will need to communicate with the grill person to give a more accurate waiting time for orders. Second, a person will be chosen to stay by the windows, so customer’s needs will be met more quickly. Thirdly, we are going to purchase name tags for all our employees. Fourth, we are going to install a customer comment box, because we do value our customers and want them to have a great experience while at our establishment. Lastly, but most important we are going to remind our employees that rudeness will not be tolerated. It is because of our customers that we are still here after 64 years and why they have a job here. We are very sorry and hope that you give us another chance. Please feel free to contact us to let us know if there is anything else we can do. I am sending this to the customer, [redacted] also.
0px; text-transform: none; white-space: normal; widows: 1; word-spacing: 0px; -webkit-text-stroke-width: 0px; margin: 0in 0in 10pt;">To Whom It May Concern:
Upon receiving this letter we investigated the complaint that happened on Sunday, March 29th and addressed the issue immediately. The employee who spoke so rudely was reprimanded and written up. The Grill person said she was sorry if she came across wrong, but she was disappointed with the actions of the employee and not you. She also thought she had apologized and that is why she wanted to offer you the food you ordered along with the refund she had given you. We are truly sorry you had such a poor experience and we are going to implement some changes because of this. First, the person that takes call-ins will need to communicate with the grill person to give a more accurate waiting time for orders. Second, a person will be chosen to stay by the windows, so customer’s needs will be met more quickly. Thirdly, we are going to purchase name tags for all our employees. Fourth, we are going to install a customer comment box, because we do value our customers and want them to have a great experience while at our establishment. Lastly, but most important we are going to remind our employees that rudeness will not be tolerated. It is because of our customers that we are still here after 64 years and why they have a job here. We are very sorry and hope that you give us another chance. Please feel free to contact us to let us know if there is anything else we can do. I am sending this to the customer, [redacted] also.
Sincerely,
[redacted]
Kitt’s Frozen Custard LLC
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