K&K Towing

Review: K K TOWING TOWED MY DAUGHTERS CAR FROM MY APARTMENT COMPLEX SHE WAS NOT IN VISITORS PARKING AS THERE IS ONLY 3 SPOTS AND ALL WAS FULL SO SHE PARKED RIGHT NEXT TO THEM, THE PROBLEM I HAVE IS WE SPOKE WITH A DRIVER FROMM K K ABOUT 3 WEEKS AGO AND TOLD THEM SHE COMES IN FROM TIME TO TIME AND HE SAID AS LONG AS SHE WAS ON BACK ROW AND NOT AROUND THE APARTMENTS SHE WOULD BE FINE AND NOT BE TOWED. WELL THAT WAS NOT THE CASE I PAID MY 208 DOLLARS FOR THEM TOWING MY CAR 11 MILES ON SUN 11-02-14 I CALLED K K THIS MORNING AND TALKED WITH [redacted] WHEN I TOLD HER ABOUT THE DRIVER SHE KNEW EXACTLY WHO I WAS SPEAKING OF AND SHE TOLD ME SHE WOULD HAVE [redacted] CALL ME ASAP SHE EVEN SAID THEY SHOULD NOT HAVE TOWED THE CAR SINCE HE TOLD US IT WAS OK TO PARK THERE. I HAVE NOT HEARD FROM [redacted] YET I CALLED BACK AND SPOKE WITH [redacted] AGAIN AND SHE SAID SHE GAVE HIM THE MESSAGE AND THAT SHE WAS GOING TO CALL HIM AGAIN TO LET HIM KNOW IM WAITING ON HIS CALL ALL WE DID WAS TAKE THEIR REPRESENATIVES ADVICE ON WHERE TO PARK.Desired Settlement: I FEEL LIKE I SHOULD GET MY MONEY BACK SINCE WE WENT OUT OF OUR WAY TO ASK THE COMPANY WHAT WE SHOULD DO INSTEAD OF JUST PARKING ANYWHERE WE WANTED WE LIKE TO FOLLOW THE RULES AND FELT LIKE WE HAD DONE EXACTLY WHAT K K INSTRUCTED US TO DO IN CASE VISITOR PARKING WAS FULL

Business

Response:

I understand and appreciate very much that your family likes to follow the parking rules of your community. Our main goal when providing these types of services is to raise awareness of parking issues so that everybody in the community can work together to make the parking a better situation all around.

The next issue I would like to address is making parking arrangements. We have more than one driver who makes the rounds throughout the communities we service to make sure everyone is following the rules. I would ask that in the future if you have a parking concern and want to be sure that you are following the rules as needed, please contact our office directly. When you contact our office directly we can let you know what your proper course of action should be and if there is a legitimate issue that we need to know about it can move through the proper channels so that EVERY driver will know what to look for.

There are multiple visitors parking areas interspersed throughout the complex. I know that the other areas are not always the most convenient for where your home is located, however, making sure that your daughter parks in one of the many visitors parking areas will help to safeguard against being towed in the future. In regards to the price of the tow; these are regulated fees.

Again, I am sorry for your inconvenience in these matters. I spoke with [redacted] and [redacted] directly and found that [redacted] was busy and told [redacted] to finalize the contact with you. She stated that she called you and let you know that if there are ever any arrangements to be made they need to go directly through our office. Our drivers do not have the authority to make the kind of arrangement that you are speaking of. Also, after further investigation, there was no driver working here bearing the description that you gave in the time frame that you stated. Please call our office in the future if you should have any other parking issues arise that you would like clarification on to avoid further towing charges.

Sincerely,[redacted]

Consumer

Response:

Review: 10292614I am rejecting this response because: [redacted] NEVER CALLED ME BACK THAT IS A LIE AND [redacted] ALSO KNEW EXACTLY WHO I WAS DESCRIBING AND IVE NEVER HEARD A WORD FROM [redacted] IM VERY UNSATISFIED WITH THIS RESPONSE Sincerely,[redacted]

Business

Response:

Per phone conversation with Revdex.com:

I sorry he is dissatisfied. I did have a meeting with [redacted] and [redacted] (the General Manager) while preparing our response to begin with so I can make sure I got every aspect of the story. [redacted] did state that [redacted] said he was busy and for [redacted] to handle it and relayed exactly what message to give. [redacted] called customer back and relayed that message. In the end, the message she relayed ended up being the same response I gave, which is if you have a parking issue, to take care of it with our main office so it can go through proper channels. Drivers do NOT have that type of authority.

I stand by my original decision but I would like to apologize for any inconvenience this has caused you.

Consumer

Response:

I DO NOT WANT ANY MORE MESSAGES FROM THEM AS I STATED [redacted] NEVER CALLED ME SO I DONT LIKE BEING CALLED A LIAR I ALREADY KNEW WHAT KIND OF COMPANY AND BUSINESS I WAS DEALING WITH I WILL NEVER BE SATISFIED WITH OUT GETTING MY MONEY BACK SO LETS JUST DROP IT. THANKS Revdex.com FOR YOUR TIME

Review: 10292614

I am rejecting this response because:

Sincerely,

Review: On December 21st and Dec 29th, 2014 my car was towed from the [redacted] at Old Dowlen, [redacted] Old Dowlen Road, Beaumont, Texas [redacted]. On December 21, my wife and kids arrived in Beaumont to help me unpack and get settled, her car was parked between 1:00am-12:00pm. When they were finished and were getting ready to leave to make the 3 hour travel back to Louisiana, we went outside and noticed our car, 2014 Honda Accord was missing from parking space it was parked in, in front of building 6. There was nothing left, no warnings, no police notification, no contact, nothing. We spent countless time trying to find out what happened to vehicle, a neighbor washing his car in the told us that he saw someone towing it. Once we found out what tow company (K & K Towing)actually towed the vehicle we called around 1:00pm and a female answered the phone. She explained that the vehicle didn't have a resident sticker on the windshield. We asked where they were located so we can come retrieve our vehicle so my wife and kids can travel back to Louisiana. She told us that the driver needed to rest and we could call back at 5:00pm and give a hour notice before releasing vehicle.Secondly, they towed our 2007 Toyota Camry on December 29th, 2014 after I arrived from Louisiana where I spent Christmas holiday's at 2:30am in heavy rainfall and parked in the visitors parking lot. I called the company and was told that the vehicle didn't have a visitors pass. I told her that they don't issue visitors passes. I was then hung up on and called back, she then told me it wasn't parked in actual visitor space, which was one over. They told me visitors parking spaces are marked on ground. I told them that in heavy rain it is difficult to see any markings and was told that the visitors park on back parking area where car was parked. They again told me to call an hour ahead before picking up MY vehicle.Desired Settlement: I would like a full refund of the $416.00 that I had to pay to retrieve my vehicles back or I will file a complaint with the state. There needs to be some type of warnings given first, police notification made, etch. Not just take vehicles, that's theft. Make sure that the warning signs of towing enforcement are located by the parking areas for individuals to see and know not to park there. Clearly, at this complex the signs that are on your website that you say you place are not there. Lawsuit

Business

Response:

Mr [redacted],I apologize for any inconvenience you have experienced during what I can only imagine has been a difficult and stressful time. I hate moving as I am sure you are not fond of it either.Our towing signs are located at every entrance of the facility that you reside at per State of Texas law. We are not required to give anyone notice before we tow for the particular violation that we towed your vehicle for both times, which was no tenant sticker. However, you are notified of the parking restrictions when you sign your lease.As for our driver needing to rest that has nothing to do with a release. Our releasing agent was on site that day and as per the paperwork for the very first tow she was called at 2:38PM to report to the facility and perform your release and the vehicle was released at 3:02PM to you. She also had you initial the box stating that you did not have to wait any longer than an hour. We are required by law to release vehicles with a one hour notice. The releasing agent actually arrived at the facility at 1PM for other releases. This means that at the time you arrived you truly did not have to wait even one minute, because she was already at the facility waiting to perform your release.I do apologize if you were hung up on and I will look further into that. There are times when our after hours dispatchers lose service on their cell phone and the call may have been dropped. I was not present for that conversation, therefore I cannot speak to what may or may not have happened. I do know that no matter what, you are our customer too; and I want to make sure that all of our customers are treated with the utmost respect and empathy. In our line of work it is sometimes hard to keep that in our focus and I do apologize if you were not treated with the respect you deserve.I know the job we do can be hard to understand, but ultimately we are there to provide added security to your living environment and to help the tenants that are obeying the parking rules for the community. We are also there to make sure that you rightfully get to park in a space that has been given to you to park in and to not allow a visitor to take your parking space if you are truly a tenant. If you are truly a tenant then please make sure you get your tenant sticker and see what needs to be done for your wife in the future.I encourage you to walk the areas close to your dwelling and find a suitable visitors area for any visitors you may have in the future so that you do not have to deal with these types of inconveniences in the future. Please keep in mind that we are there to improve the parking conditions for everyone.Sincerely,[redacted]

Consumer

Response:

Review: 10361886

I am rejecting this response because:

Review: On Friday, July 18, 2014, I was stranded in my vehicle due a flood in the area in which I live. Though the water was only about twelve inches high, my car was unable to drive through the water. So it was then that I called the roadside assistance service, provided through my auto insurance carrier. I was then contacted by the drive from K&K Towing, stating that he was dispatched through my roadside to assist with towing my vehicle. Once the driver arrived to my location he stated that he would have to tow my vehicle to there storage facility, which I questioned because there was no damage to my vehicle, but I figured it may be standard procedure. The following day the towing company insisted that I have them tow my vehicle to a repair shop at a dealership so that they could receive payment, which I disagreed with because my car was not damaged. Instead I requested that they take the payment from my insurance company for the service they had agreed to with they accepted the purchase order from roadside assistance, and to release my vehicle to me. It was at that point the tow company changed their story stating that they were not accepting any purchase orders at the time of my service, due to the flooding, but my insurance carrier had proof that they did accepted the order, which meant they should have accepted the amount that roadside assistance pays for such services, which is about $120. However they towed my car to the dealership that following Wednesday, and the dealership was force to pay their fees in order to have the vehicle released to them, which totaled in the amount of $890, which I could not pay and was without my vehicle for days. After constantly speaking with my insurance company and the dealership I was finally able to work out a deal with them, and finally able to obtain my vehicle, which the dealership also agreed had no damage. I feel that I was taken advantage of by K&K Towing in my time of need, and the amount that they charged for the services they provided was unfair.Desired Settlement: None

Business

Response:

I am familiar with this particular tow. It occurred on a day when there were quite heavy rains and flash flooding in our area. When the flooding started, we immediately ceased accepting P.O.'s from all roadside service companies due to the extreme weather situations. To put our equipment in these extreme weather situations can be very costly as I'm sure you can understand. Our drivers do not get dispatched directly from the roadside service company. They are dispatched through our central dispatch. When the roadside service company called our office regarding this tow, we did inform them that we were not accepting P.O.'s at that time until we spoke with the customer ourselves. This way we would be certain as to whether or not they were involved in the flooded areas. Our Dispatcher called the customer and asked her if she was in water at all and her answer was yes. At that time, we asked if she still needed our help and she said yes. We then dispatched a driver to the call. It is customary for our drivers to also make contact to assess the situation, of which our driver did. When he arrived on scene, the customer requested that the vehicle go to [redacted]. Due to the high call volume and many people left stranded in the flooded areas, we informed her that we could take it to our storage facility. At that point, we called the customer and notified her that [redacted] refused to take flooded vehicles. She was not able to give us any clear course of action at that time.

We later received a call from her insurance agent, (I believe) on Monday, 7/21/2014. At first her agent was very rude and tried to say that we accepted a P.O. on this call. After he further looked into the situation, he found that we in fact DID NOT accept a P.O. on this call. He further instructed us to have the car towed and when he of ind out the charges, he asked us if we could work with him. We lowered the charges by $125. The charges NEVER totaled $890.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10162882, and find that this resolution is satisfactory to me.

Sincerely,

Courtney Roberts