KKD

Initial Business Response / [redacted] (1000, 8, 2015/08/05) */ We apologize for the delay of this letter as it was delivered to our neighbor's house and we just received the letterCustomer's garage has passed inspection and the work was done as quickly as possible per weather conditionsThe contract stated that customer was to do some work on the garage which he did not Customer was to pull permit on eletrical which he failed to doWe ended pulling the permit to get the work doneCustomer was the one who delayed the project because he failed to do his part as stated on the contractTo this day Customer has not made the final payment of $1,nor reimburse our company for the electrical permit which is $1,Customer and his wife would call our company daily at least 10-times a day for over weeks asking the same question over and overHe had his friend call and harasse me for over an hour threatening to sue me even after I explained to the friend the situation On 7/13/there was a storm with wind mile of 60+mph which blew of a piece of fasciaHe tried to blame our company even after the garage passed inspection and to this day continues to harasse our companyWe advised him that we do not cover weather related issuesHe continues to blames our company for issues that do not relate to the project There was an incident when the electricity went out so he contact usWe sent out our electrician to check the issueAppartently the customer's box tripped because they over used the electricity in their home We have documents, phone bills, sub contractors statements that can support the items mentioned above Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/08/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not know how to pull permit or know anything about construction this is why I paid the contractor $21,up front agreed it would cover everythingIn March, KDD wrote a contract which states in writing he will complete project in months and weeks which he did not fulfillWhen you're over a month past your deadline any customer would be concerned and call so that's what my friend and I didMy friend and I called KDD to find out when the project will be done because KDD left an open ditch with electrical exposed for weeks which puddle when it rained and I constantly had to empty with a cup and bucketI have small children that could fall inMy friend and I asked kindly when the projection date for completion is and if KDD doesn't know the answer, find out and let us knowWe also asked that KDD to plan accordingly and work with us as professionals because we rather avoid legal law suitsKDD misinterpret that as a threat and said, "Stop calling because you're friend is not my only source of income"I'm not angry, I am just upset why someone in the professional field would say this especially I'm their customerOne other thing that bothered me was KDD told me to hide some paperwork from the Inspector and told me not to let the inspector see itI'm questioning their work ethics here The storms and weather did play a factor but that was not the reason for the delayKDD needs to plan accordingly, DO NOT over promise their customers and treat them with respectI paid this contractor $21,and he asking me to call the electricians and call the inspectorBasically, I'm doing his job for him Up to date, the project is almost completeI feel that I had to push this company and contact Revdex.com to get somewhereWe signed a contract for $22,and now KDD is asking for additional $1,as re-imbursement? That was not in the contract Final Business Response / [redacted] (4000, 12, 2015/08/11) */ This is to reply to customer's complaint which he feels has not been resolvedCustomer's project has been completed except for the molding around the garage and everything has passed inspectionWe have attached the contract and the additional terms to the contract which customer has on his copy of the contract which states: Paragraph "Events Beyond Our Control and Exclusions - We are not responsible for re-alignment of satellite dishes and solar panelsExcept through negligence, we are not liable for damages to interior fixtures, drywall, plaster wall construction, decorations, or to other parts of premises or its contentsOwner agrees to remove and protect any personal property in or near the work area, including valuables, and holds us harmless from damage to such propertyPerformance under this Agreement is subject to strikes, accidents, or other delays beyond our control." Paragraph "Owner's Work - For any work or materials Owner agrees to provide, Owner will ensure timely delivery and performance to not hinder or delay us from our workThe engagement, direction, and supervision of the working forces, including subcontractors, rests exclusively with usOwner agrees not to issue any instructions to or otherwise interfere with the working forcesPreparation of materials for Owner's work (such as spackling, sanding, etc.) is Owner's responsibilityWe provide no warranty for Owner's work and materialsAny additional trips by us or our subcontractors because of Owner's delays will result in a $per trip charge." Language should not be used as an excuse to not meet customer's obligations as customer had a translator and was able to communicate with our agent throughout the projectWe are a smaller construction company and interpreting is not a service we provide since our agent does not speak customer's languageAlso per Revdex.com website names were not to be used, but we see there are names used in the reply which shows no respect for confidentiality on customer's part Customer shows poor respect to our agent and makes accusations to make himself look like the "victim"Customer was not nice on the phone and neither was his so call "friend" who we assume is helping him write these complaints and reply without even reading the contractCustomer was one of the reason for the project being delayed and refuse to accept his responsibilityAs for the electrical permit, it is in writing with his signature agreeing to pull permitTo keep the project from being delayed we took the initiative to pull the permit and pay the fee of $1,which he claims he did not ask us to do and did not do himself The contract stated "no apron"Customer wanted to lay the apronHe delayed the project because he took forever to lay the apronSince this part of the project was the customer's obligation it was also his responsibility to call the city to have this part of the project inspected Paragraph explains itself regarding the electrical Paragraph "Owner's Obligations - Owner shall provide clear and continuous access, including removal of ice and snow, for workers, vehicles, and storage of materials and rubbish during the working ours allowed by local ordinanceOwner agrees to provide access to its utilities including toilet facilities, at no cost to usOwner holds us harmless from damage that may occur to Owner's property due to weight or movement from the installation and removal of dumpsters, delivery trucks, owner's vehicles, construction equipment, and vehiclesOwner may be charged additional fees for items other than construction debris found in dumpstersOwner hold us harmless from any damage or injury caused by construction debrisOwner must arrange for identification of any underground utilities before we will do any diggingWe shall not be expected to keep gates and doors closed and Owner holds us harmless from claims arising therefromExcess construction material remains our property." Customer claims he had to push to get the project complete and we told him to call the electricianYes we finally told customer to call electrician as he wanted to call for himself and find out what was the delayThe electrician was waiting on the city inspector before he could move to the final phaseCustomer is a very rude and pushy person who believes he should be priority over everyoneAs stated, there are situations which are beyond our control like when the inspector will be out to inspect the work that has been completed As for agreeing with our response, we feel customer will not agree with our response as he refuse to reflect on his actions and obligationCustomer wanted our company to build him a garage and was given a quoteOur company met our obligation of building the garageCustomer has yet to meet his obligation of paying what is owed to our company FINAL PAYMENT OF $1,and $1,for the electrical permit Please advise how we are to resolve this issue with the consumer since our company is out $2,because customer feels he does not need to pay the balance and in breach of the contract