KKW Beauty, Inc.

Good afternoon,As the product arrived defective and the customer experienced application issues, our team offered to create a one-time courtesy replacement packageAs we have a strict no refund/return policy, we are unable to issue a refund and are only able to offer a replacementI have attached
documentation regarding KKW Beauty terms of service, return policy, and replacement policyI have also included a screenshot of the replacement offer sent to the customerAs the customer purchased from KKW Beauty, the customer has acknowledged all conditions under terms of service, return policy, and replacement policyWe recommend for the customer to view https://kkwbeauty.com/pages/faq and https://kkwbeauty.com/pages/terms for any additional questions

I am so disappointed that as a company KKW do not offer refunds even when they admit that the product is defective, and that the law here does not protect consumers like it does with The Consumer Rights Act 2015 back home. I will not ever buy KKW Beauty again. Regards,
J[redacted]