KL Creative Design

Complaint: [redacted] I am rejecting this response because:This is false: The client, [redacted] [redacted] , had defaulted on a payment for a previous service and had refused any and all attempts to come to an agreement KL was paid in fullThis is false:He was given full access to his website and website files and successfully moved his websiteKL Creative Design did not and would not make changes to the files oraccounts after they were movedKL Changed the password and did not share the change! After being locked out of my website for many weeks, the only way I was able to gain access to the back end content was through the new hosting companyThis is False: In regards to web hosting, the web hosting contract includes rental of the server space, email accounts and domain setup but does not include "protection" or maintenance of the website filesThis is the responsibility of the clientThe client was notified of this and refused to take the necessary precautions with his computer and websiteKL never sent a web hosting contractThe KL statement of work is attached Regards, [redacted] ***

KL Creative Design will respond to these claims with the following report of email correspondence between [redacted] and [redacted] Screenshots of the exact emails are attached in a zip file along with the original contract.1/11/Invoice #for $was sentReminders were sent on the following dates: 2/2/15, 2/22/15, 3/4/15, 3/19/15, 4/3/15, 4/19/Note the correspondence on 2/23/between KL [redacted] and [redacted] where [redacted] admits that the payment was late, apologizes and promises to remit payment immediatelyPayment was not received at this time3/2/the [redacted] password was changed and the new password was set to [redacted] via emailNote the email verifying.On 3/25/the client received notification that his hosting account not be renewed due to nonpayment and would be deleted on 4/30/Note the screenshot of this notificationOn 4/28/15, payment was processed and released by PayPal Access was granted that same day to cPanel and FTPCPanel and FTP provide root admin access to all website files, [redacted] databases and account settingsThe client was given an extra week to complete the process of removing his files through the access that KL Creative gave himHe is now claiming that access was never grantedThis is as the client has already stated that he successfully accessed the files and moved the websiteAlso provided is the original contract that details what “web hosting” entails and that it includes maintenance of the server, not the website filesThis contract also details that KL Creative Design is legally allowed to remove website files or discontinue service due to nonpaymentWhile I regret that the client is unhappy with the service he received, he has made no attempt to express these complaints to KL Creative Design directly, nor resolve this previouslyHe is instead attempting to malign our reputation with half-truths and outright liesAll original email correspondence, as well as the original signed contract can be provided upon request

The client, [redacted] , had defaulted on a payment for a previous service and had refused any and all attempts to come to an agreement As per company policy, an account in default is not eligible for renewal or new servicesThe client was notified weeks in advance that his hosting contract would not be renewedHe was given full access to his website and website files and successfully moved his websiteKL Creative Design did not and would not make changes to the files or accounts after they were movedIn regards to web hosting, the web hosting contract includes rental of the server space, email accounts and domain setup but does not include "protection" or maintenance of the website filesThis is the responsibility of the clientThe client was notified of this and refused to take the necessary precautions with his computer and websiteNonetheless, KL Creative Design went above and beyond what was necessary and fixed the website FOR NO CHARGE several times after it was hackedThis is a generosity to the client and not a requirement or rightThe website was always fixed promptly

Complaint: [redacted] I am rejecting this response because:Records of emails that are attached, confirms that access to my company's website was denied by [redacted] , and her response was only forthcoming a few days ago, after this complaint was filedThe reason for filing this complaint was because even though she was paid in full, she demonstrated cold hearted communication, ignored requests for simple login information to my own website, and as noted in the attached file, I was asked to not contact her She claims this complaint is "attempting to malign our reputation with half-truths and outright lies." In fact, it is because she admittedly withheld access to my business and livelihood by not providing access to my company's website, combined with above [redacted] states that: The client was given an extra week to complete the process of removing his files through the access that KL Creative gave himHe is now claiming that access was never grantedThis is as the client has already stated that he successfully accessed the files and moved the websiteYes, the files and website were moved, but without receiving login information as confirmed by [redacted] email sent Friday, May 15th attachedIt seems that she is making excuses for not sharing crucial information to have access to my website.This business owner has been paid in full Regards, [redacted] ***

*** user information was given by request and within hours of the requestThis was given as a courtesy because the client did not understand how to access his site through the administrative panel. cPanel access and FTP access are the highest level of access that can be granted and gave him full admin rights to all of *** along with the ability to reset any and all passwords. He could have learned this through a simple google search

Complaint: ***
I am rejecting this response because:
Records of emails that are attached, confirms that access to my company's website was denied by *** *** ***, and her response was only forthcoming a few days ago, after this complaint was filedThe reason for filing this complaint was because even though she was paid in full, she demonstrated cold hearted communication, ignored requests for simple login information to my own website, and as noted in the attached file, I was asked to not contact her She claims this complaint is "attempting to malign our reputation with half-truths and outright lies." In fact, it is because she admittedly withheld access to my business and livelihood by not providing access to my company's website, combined with above*** *** *** states that: The client was given an extra week to complete the process of removing his files through the access that KL Creative gave himHe is now claiming that access was never grantedThis is as the client has already stated that he successfully accessed the files and moved the website. Yes, the files and website were moved, but without receiving login information as confirmed by *** email sent Friday, May 15th attached. It seems that she is making excuses for not sharing crucial information to have access to my website.This business owner has been paid in full.
Regards,
*** ***

KL Creative Design will respond to these claims with the following report of email correspondence between [redacted] and [redacted]. Screenshots of the exact emails are attached in a zip file along with the original contract.1/11/15 Invoice #525 for $300 was sent. Reminders were sent on the following dates: 2/2/15, 2/22/15, 3/4/15, 3/19/15, 4/3/15, 4/19/15. Note the correspondence on 2/23/15 between KL [redacted] and [redacted] where [redacted] admits that the payment was late, apologizes and promises to remit payment immediately. Payment was not received at this time. 3/2/15 the [redacted] password was changed and the new password was set to [redacted] via email. Note the email verifying.On 3/25/15 the client received notification that his hosting account not be renewed due to nonpayment and would be deleted on 4/30/15. Note the screenshot of this notification. On 4/28/15, payment was processed and released by PayPal.  Access was granted that same day to cPanel and FTP. CPanel and FTP provide root admin access to all website files, [redacted] databases and account settings. The client was given an extra week to complete the process of removing his files through the access that KL Creative gave him. He is now claiming that access was never granted. This is false as the client has already stated that he successfully accessed the files and moved the website. Also provided is the original contract that details what “web hosting” entails and that it includes maintenance of the server, not the website files. This contract also details that KL Creative Design is legally allowed to remove website files or discontinue service due to nonpayment. While I regret that the client is unhappy with the service he received, he has made no attempt to express these complaints to KL Creative Design directly, nor resolve this previously. He is instead attempting to malign our reputation with half-truths and outright lies. All original email correspondence, as well as the original signed contract can be provided upon request.

Complaint: [redacted]
I am rejecting this response because:1. This is false: The client, [redacted], had defaulted on a payment for a previous service and had refused any and all attempts to come to an agreement.  KL was paid in full. 2. This is false:He was given full access to his website and website files and successfully moved his website. KL Creative Design did not and would not make changes to the files oraccounts after they were moved. KL Changed the password and did not share the change! After being locked out of my website for many weeks, the only way I was able to gain access to the back end content was through the new hosting company.3. This is False: In regards to web hosting, the web hosting contract includes rental of the server space, email accounts and domain setup but does not include "protection" or maintenance of the website files. This is the responsibility of the client. The client was notified of this and refused to take the necessary precautions with his computer and website. KL never sent a web hosting contract. The KL statement of work is attached. 
Regards,
[redacted]

The client, [redacted], had defaulted on a payment for a previous service and had refused any and all attempts to come to an agreement.  As per company policy, an account in default is not eligible for renewal or new services. The client was notified 5 weeks in advance...

that his hosting contract would not be renewed. He was given full access to his website and website files and successfully moved his website. KL Creative Design did not and would not make changes to the files or accounts after they were moved. In regards to web hosting, the web hosting contract includes rental of the server space, email accounts and domain setup but does not include "protection" or maintenance of the website files. This is the responsibility of the client. The client was notified of this and refused to take the necessary precautions with his computer and website. Nonetheless, KL Creative Design went above and beyond what was necessary and fixed the website FOR NO CHARGE several times after it was hacked. This is a generosity to the client and not a requirement or right. The website was always fixed promptly.

Complaint: [redacted]
I am rejecting this response because:1. Records of emails that are attached, confirms that access to my company's website was denied by [redacted], and her response was only forthcoming a few days ago, after this complaint was filed.2. The reason for filing this complaint was because even though she was paid in full, she demonstrated cold hearted communication, ignored requests for simple login information to my own website, and as noted in the attached file, I was asked to not contact her.3.  She claims this complaint is "attempting to malign our reputation with half-truths and outright lies."  In fact, it is because she admittedly withheld access to my business and livelihood by not providing access to my company's website, combined with 2. above4. [redacted] states that: The client was given an extra week to complete the process of removing his files through the access that KL Creative gave him. He is now claiming that access was never granted. This is false as the client has already stated that he successfully accessed the files and moved the website. Yes, the files and website were moved, but without receiving login information as confirmed by [redacted] email sent Friday, May 15th 2015 attached. It seems that she is making excuses for not sharing crucial information to have access to my website.This business owner has been paid in full. 
Regards,
[redacted]