Klamm Mechanical Contractors Inc

We’ve reviewed *** *** complaint and have been able to discuss the issue with him directly*** *** is experiencing technical issues with a ** Turbo that he purchased through XDP on 07/15/While XDP is a warehouse distributor for products manufactured by ** Diesel, we unfortunately do
not provide in-house technical support services or oversee product warranty claimsThese services are offered by the manufacturer, ** *** Having stated the above, *** *** had been in contact with ** *** directly regarding the technical issues he was experiencing with his product** *** had set up a warranty case with *** *** and had provided him with return instructions to have his turbo returned to be inspected under warrantyUnfortunately, prior to this complaint being submitted, XDP had not been made aware of a warranty claim being set up between the two parties and there is no recorded communication that we have on file from either *** *** or ** *** regarding the details of the warranty caseHowever, while XDP does not have oversight over *** *** warranty claim with ** *** (warranty claims are handled exclusively between the end user and the manufacturer) we wanted to assist him on the matter as XDP was the original place of purchase for his turboWhile it’s not business practice for ** *** to cover the return shipping on a warranty item (BD’s written warranty policy can be found on their website at the URL listed at the bottom of this response) we have gone ahead and addressed *** *** return shipping concern by e-mailing him a *** return shipping label so that he can have his product returned back to ** *** free of charge*** *** will need to have the turbo boxed, cushioned, and sealed for shippingOnce boxed and sealed he must print out the return shipping label we had provided him with and drop his package off at his local *** location so that it can be returned back to ** *** Once ** *** receives back *** *** turbo it will be checked out under warranty by ** *** If inspection/testing determines that the turbo’s failure was the result of **’s workmanship, ** will repair or replace the product free of charge and ship the product back to *** *** (also stated in their below warranty policy)In conclusion, because XDP does not oversee *** *** warranty claim with ** *** we do not feel that *** *** is entitled to any relief sought through XDPIn addition, we’ve addressed his concerns about the return shipping by providing him with a *** return shipping label in order for him to have his turbo returnedIf his turbo is confirmed defective by ** *** when it’s received back, tested, and inspected, it will be replaced for him free of charge by ** *** per their written warranty policyThe details of **’s written warranty policy can be located at the following URL: ***