Klassic Custom Decks, Inc.

The business has been over to the consumer's multiple times to try to satisfy him The work has been approved by the municipality The consumer has not paid for the work The business has turned the matter over to its legal counsel

Klassic Decks works very hard every day to make sure our customers concerns are taken care of in a timely mannerWe have made multiple attempts to correct concerns on this job and every time we complete a task, the customer determines there is another concernAs owner of Klassic Decks I want our customers to know that I take a lot of pride in quality of work and customer satisfactionKlassic Decks is working through the motions to finalize this job in a timely manner

I am rejecting this response because: Klassic Deck has not attempted to contact me or correct any of the items I have previous mentioned in my other responsesAs far as Classic Deck correcting other issues they did not. Classic finished my deck on 5/12/and have not been back since that date. Thanks,*** ***

I have met with [redacted] numerous times about final adjustments on his deck. His deck was inspected by local building inspector and passed final inspection and has was built properly. What [redacted] is not telling you is that he has tried this tactic with every trade that has worked on his house. He forgot...

that he told me this and was also confirmed by his neighbor which I also built a deck for. [redacted] likes to keep telling the contractor that there are items not done correctly so he can hopfully get money off of his bill.  I have contacted my attourney who in now handling the case and am very sorry that [redacted] is not happy with our services. Klassic Decks works very hard to make sure our finished product is done correctly and that our customers are happy. Some customers are just looking for something for nothing and that is where I draw the line. I hope this situation can be handled in a timely manner and Klassic Decks can get there final payment for a job that is completed and looks great.

I am rejecting this response because: Phil didn't address any of the issues that I brought up. I contacted the company that sells the undercover ceiling-( Zip-up)The women I spoke with told me I should not have any bowing in my ceiling and it sound like the installer (Classic Deck) either didn't install the wall trim at the end of the paneling or installed it wrong. The wall trim piece help the water flow like a water fall effect so the water easily goes to the gutter and helps keeps the panels straight so they don't look bowed.  Water shouldn't be running between the gutter and the facial board. There should only be a inch overhang from the ceiling over the gutter. I have over three inches. This is all on Zip-up web site. I have contacted The building dept in Columbus and waiting to get all of my information that I asked for. I also had a contractor/architect look at my deck and he is evaluating the construction. The architect did agree that the trim pieces on the post are crocked and should have been mitered. The center post is twisted one quarter inch off plum. The left post is also twist but not as bad. The architect believes this is incorrect. Phil forgot to mention that I had asked for post sleeves on all my posts like my neighbor, which he forgot and then he had to put wrap around sleeves on them instead since the deck was already connected. Phil agreed to a $300 deduction off my total bill since this isn't what I wanted but that was the best he could do. I am working on getting two quotes from reputable contractors to fix what I feel is not correct. I want to have a deck that I feel safe for my family and friends  to sit on and enjoy. I asked Phil to correct these issues or take something off my total bill. I don't feel I should have to pay for something that isn't in workman-like manner.  I have attached my pictures to show all these areas that I have concern over.
Thanks,[redacted]