Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/05/13) */ The customer was never refused payment reimbursementIt was explained to him that because of the overpayment, the Water Company would not send any funds back to Chicago Title, the funds were refunded to the buyer of the propertyThe escrow officer was in communication with the buyer as well as the seller that funds would be sent to Chicago Title and then forwarded to himHowever, this process did not happen quick enough for which we do not controlFunds will be sent out by the end of this week Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't accept this response because it does not convey the numerous attempts I made to clear this matter up with the agentI asked about almost four weeks ago and they could have easily paid me out of their petty cash instead of giving me excuse after excuse as to why they had to wait for the buyer to send them moneyIt was their fault in the first place I never received my correct closing moneyThey never told me not to pay the water billWhy not? Why did no one call me before they sent the money to the water company? I tired to communicate with them prior to closing but no one returned my callThey could have resolved this issue immediately upon learning of their mistake instead of making me wait almost one month for my money Final Consumer Response / [redacted] (2000, 14, 2015/07/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) Check received and cashed Final Business Response / [redacted] (1000, 12, 2015/07/28) */ From: [redacted] , Shauna (mailto: [redacted] @CTT.com) Sent: Tuesday, July 28, 12:PM To: Jennifer [redacted] Cc: [redacted] , Tasha ; [redacted] , Mary ; [redacted] , Shauna Subject: RE: Revdex.com Complaint Good morning, In reviewing the file, it appears that we received a demand from the water company approximately one week prior to closingIt is not a procedure to inform the clients about when a bill is due to a utility companyThe Escrow Officer paid the invoice accordingly and the Seller also paid it directly to the water companyUpon finding out what happened, the Escrow Officer contacted the water company to ask for a refund of the excess fundsTheir procedure is apparently a bit different and they would only credit the Buyer's new account with the overpaymentThe Buyer said they would send the money back, which never happenedAlthough there was a delay in the refund process, Chicago Title went ahead and advanced the $to Mr [redacted] on May 15, That check cleared our account on May 26, Therefore, I believe this situation has been resolvedPlease let me know if I can provide any further information Thanks!
I spoke with Mr. Jonathan [redacted] this morning (9/14/17) and he said the issue has been resolved. He does not need anybody else to contact him. He will take the complaint off the BBB site.
[redacted] *** Dear [redacted] ,Please review my response regarding complaint ID [redacted] . Tragar does not contest that the [redacted] residence had aservice agreement from 22014 – 22015. During the... agreement period, Tragar responded to two emergency servicecalls. On 314 we repaired acomplaint for no hot water and on 1114 we repaired a complaint for no heat.Both incidences were resolved at no costto the client. The Gold Plus agreement does include an annual maintenanceservice. As defined under article 3 inthe service agreement terms and conditions, it is the client’s responsibilityto schedule routine maintenance between March [redacted] 2014 and September [redacted] 2014. Tragar does perform system maintenance after September ***, howeverappointments are less available during peak emergency service months. Tragar does not have a record of the customer contacting Tragarin September. If we were unavailable to schedule an appointment at that time, we do create a call-back log. The customer was not recorded on this log,nor did they claim we told them about it. This would be uncustomary. The customer did contact us in December and a maintenancedate was set for 215.As per the request of the customer, the account was set upin December of 2013 as a ‘will-call’ account. The customer does not receive automatic deliveries and must call for oildeliveries. Service Contracts are subject to the condition that the client must be enrolled and meet the 600 minimumdelivered gallons of the oil delivery agreement. The only delivered gallons since January of2014 were 200 gallons in May. On 12/ [redacted] the clients existing price was expiring and oildeliveries at $3.299 were offered and denied. On 115 a second offer was made to the client for deliveries at$2.799 and was denied.On 215, the date of scheduled maintenance, the accountwas reviewed again. It was very clear that the client was not using Tragar to meet their oil delivery needs. Oil had not been ordered since the previous Mayand subsequent offers for oil deliveries were denied. The client was not meeting the requirementsof our service terms and conditions. The client’s decision to not purchase oil from Tragar voided their serviceagreement. The maintenance appointment was cancelled. The client did offer totake delivery of oil at this time, initially 300 gallons and then the offer wasquickly lowered to only 200 gallons. The client did not honor their 2014 agreement and it was decided at this time thatit was no longer in Tragar’s interest to engage in business with thisclient. The service contract will not be pro-rated because it wasused to provide two individual incidents of emergency service.Please see our attached service contract for reference.Sincerely, [redacted] Tragar Oil
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you for contacting them and getting this resolved
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2015/07/28) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@ctt.com
Customer was a buyer in a real estate transaction scheduled for Friday, July 17th, in the Orland Park Chicago Title officeShe was
represented by her attorneyThe closing started on time, at 10:30amThe seller involved in the transaction did not attend the closing, which both Buyer and her attorney were made aware ofThe original documents sent by the seller's attorney's office were mis-directed to another Chicago Title location in error, which resulted in there being only copies of the documents present at the closing tableAs is the case with a one-sided closing, there is often a delay in having all the paperwork signed & in an approval status to fund the transactionBuyer expressed her unhappiness over this issue, but was assured by her attorney that this is typical and acceptableBuyer subsequently disagreed with atty over this, at which point atty excused herself from the transaction
Buyer chose to wait in our lobby for the "dry closing" aspect to be completed and was told by both her closer and the office manager that she would be notified of the ongoing developments of the transactionAfter approximately 1/hour time, Buyer left our office
Our area manager contacted Buyer via phone to see if there was anything further we could facilitate for her
This closing was never funded nor completedBuyer will need to contact her atty to re-initiate this transaction in order to proceed with the purchase
Chicago Title would like to extend a formal apology for any impression during the closing process that was unsatisfactory to herThis was also communicated to her by the Area Manager and was told to contact him if she had any further questions
Initial Consumer Rebuttal /* (3000, 7, 2015/07/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This company is a fraudThe Title company is supposed to complete a search of all documents related to closingI never received any of those documents, this is not the Seller's responsibility as stated in their responseAlso, the Title company offered so many times to reduce the fee for the transactionThe closer also asked several times if "had completed the Wire Transfer." Also, the area manager did not contact me, I requested to speak with a manager once I knew that the entire process was a scamBuyers you have been warned!!!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Jonathan ***
I spoke with Mr. Jonathan [redacted] this morning (9/14/17) and he said the issue has been resolved. He does not need anybody else to contact him. He will take the complaint off the Revdex.com site.
Initial Business Response /* (1000, 5, 2015/05/13) */
The customer was never refused payment reimbursement. It was explained to him that because of the overpayment, the Water Company would not send any funds back to Chicago Title, the funds were refunded to the buyer of the property. The escrow...
officer was in communication with the buyer as well as the seller that funds would be sent to Chicago Title and then forwarded to him. However, this process did not happen quick enough for which we do not control. Funds will be sent out by the end of this week.
Initial Consumer Rebuttal /* (3000, 7, 2015/05/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't accept this response because it does not convey the numerous attempts I made to clear this matter up with the agent. I asked about almost four weeks ago and they could have easily paid me out of their petty cash instead of giving me excuse after excuse as to why they had to wait for the buyer to send them money. It was their fault in the first place I never received my correct closing money. They never told me not to pay the water bill. Why not? Why did no one call me before they sent the money to the water company? I tired to communicate with them prior to closing but no one returned my call. They could have resolved this issue immediately upon learning of their mistake instead of making me wait almost one month for my money.
Final Consumer Response /* (2000, 14, 2015/07/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Check received and cashed.
Final Business Response /* (1000, 12, 2015/07/28) */
From:[redacted], Shauna (mailto:[redacted]@CTT.com)
Sent: Tuesday, July 28, 2015 12:49 PM
To: Jennifer [redacted]
Cc: [redacted], Tasha ; [redacted], Mary ;[redacted], Shauna
Subject: RE: Revdex.com Complaint
Good morning,
In reviewing the file, it appears that we received a demand from the water company approximately one week prior to closing. It is not a normal procedure to inform the clients about when a bill is due to a utility company. The Escrow Officer paid the invoice accordingly and the Seller also paid it directly to the water company. Upon finding out what happened, the Escrow Officer contacted the water company to ask for a refund of the excess funds. Their procedure is apparently a bit different and they would only credit the Buyer's new account with the overpayment. The Buyer said they would send the money back, which never happened. Although there was a delay in the refund process, Chicago Title went ahead and advanced the $36.42 to Mr. [redacted] on May 15, 2015. That check cleared our account on May 26, 2015. Therefore, I believe this situation has been resolved. Please let me know if I can provide any further information.
Thanks!
[redacted] Dear [redacted],Please review my response regarding complaint ID [redacted]. Tragar does not contest that the [redacted] residence had aservice agreement from 2/**/2014 – 2/**/2015. During the...
agreement period, Tragar responded to two emergency servicecalls. On 3/**/14 we repaired acomplaint for no hot water and on 11/**/14 we repaired a complaint for no heat.Both incidences were resolved at no costto the client. The Gold Plus agreement does include an annual maintenanceservice. As defined under article 3 inthe service agreement terms and conditions, it is the client’s responsibilityto schedule routine maintenance between March [redacted] 2014 and September[redacted] 2014. Tragar does perform system maintenance after September [redacted], howeverappointments are less available during peak emergency service months. Tragar does not have a record of the customer contacting Tragarin September. If we were unavailable to schedule an appointment at that time, we do create a call-back log. The customer was not recorded on this log,nor did they claim we told them about it. This would be uncustomary. The customer did contact us in December and a maintenancedate was set for 2/**/15.As per the request of the customer, the account was set upin December of 2013 as a ‘will-call’ account. The customer does not receive automatic deliveries and must call for oildeliveries. Service Contracts are subject to the condition that the client must be enrolled and meet the 600 minimumdelivered gallons of the oil delivery agreement. The only delivered gallons since January of2014 were 200 gallons in May. On 12/** the clients existing price was expiring and oildeliveries at $3.299 were offered and denied. On 1/**/15 a second offer was made to the client for deliveries at$2.799 and was denied.On 2/**/15, the date of scheduled maintenance, the accountwas reviewed again. It was very clear that the client was not using Tragar to meet their oil delivery needs. Oil had not been ordered since the previous Mayand subsequent offers for oil deliveries were denied. The client was not meeting the requirementsof our service terms and conditions. The client’s decision to not purchase oil from Tragar voided their serviceagreement. The maintenance appointment was cancelled. The client did offer totake delivery of oil at this time, initially 300 gallons and then the offer wasquickly lowered to only 200 gallons. The client did not honor their 2014 agreement and it was decided at this time thatit was no longer in Tragar’s interest to engage in business with thisclient. The service contract will not be pro-rated because it wasused to provide two individual incidents of emergency service.Please see our attached service contract for reference.Sincerely,
[redacted]Tragar Oil
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
In response to complaint ID# [redacted]. Attached is a corrected 1099S form, as requested by the customer. We apologize, for any inconvenience this may have caused. Please let us know, if you have questions or require any more information. Thank-you, Alka Alka [redacted]...
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/05/13) */ The customer was never refused payment reimbursementIt was explained to him that because of the overpayment, the Water Company would not send any funds back to Chicago Title, the funds were refunded to the buyer of the propertyThe escrow officer was in communication with the buyer as well as the seller that funds would be sent to Chicago Title and then forwarded to himHowever, this process did not happen quick enough for which we do not controlFunds will be sent out by the end of this week Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't accept this response because it does not convey the numerous attempts I made to clear this matter up with the agentI asked about almost four weeks ago and they could have easily paid me out of their petty cash instead of giving me excuse after excuse as to why they had to wait for the buyer to send them moneyIt was their fault in the first place I never received my correct closing moneyThey never told me not to pay the water billWhy not? Why did no one call me before they sent the money to the water company? I tired to communicate with them prior to closing but no one returned my callThey could have resolved this issue immediately upon learning of their mistake instead of making me wait almost one month for my money Final Consumer Response / [redacted] (2000, 14, 2015/07/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) Check received and cashed Final Business Response / [redacted] (1000, 12, 2015/07/28) */ From: [redacted] , Shauna (mailto: [redacted] @CTT.com) Sent: Tuesday, July 28, 12:PM To: Jennifer [redacted] Cc: [redacted] , Tasha ; [redacted] , Mary ; [redacted] , Shauna Subject: RE: Revdex.com Complaint Good morning, In reviewing the file, it appears that we received a demand from the water company approximately one week prior to closingIt is not a procedure to inform the clients about when a bill is due to a utility companyThe Escrow Officer paid the invoice accordingly and the Seller also paid it directly to the water companyUpon finding out what happened, the Escrow Officer contacted the water company to ask for a refund of the excess fundsTheir procedure is apparently a bit different and they would only credit the Buyer's new account with the overpaymentThe Buyer said they would send the money back, which never happenedAlthough there was a delay in the refund process, Chicago Title went ahead and advanced the $to Mr [redacted] on May 15, That check cleared our account on May 26, Therefore, I believe this situation has been resolvedPlease let me know if I can provide any further information Thanks!
I spoke with Mr. Jonathan [redacted] this morning (9/14/17) and he said the issue has been resolved. He does not need anybody else to contact him. He will take the complaint off the BBB site.
[redacted] *** Dear [redacted] ,Please review my response regarding complaint ID [redacted] . Tragar does not contest that the [redacted] residence had aservice agreement from 22014 – 22015. During the... agreement period, Tragar responded to two emergency servicecalls. On 314 we repaired acomplaint for no hot water and on 1114 we repaired a complaint for no heat.Both incidences were resolved at no costto the client. The Gold Plus agreement does include an annual maintenanceservice. As defined under article 3 inthe service agreement terms and conditions, it is the client’s responsibilityto schedule routine maintenance between March [redacted] 2014 and September [redacted] 2014. Tragar does perform system maintenance after September ***, howeverappointments are less available during peak emergency service months. Tragar does not have a record of the customer contacting Tragarin September. If we were unavailable to schedule an appointment at that time, we do create a call-back log. The customer was not recorded on this log,nor did they claim we told them about it. This would be uncustomary. The customer did contact us in December and a maintenancedate was set for 215.As per the request of the customer, the account was set upin December of 2013 as a ‘will-call’ account. The customer does not receive automatic deliveries and must call for oildeliveries. Service Contracts are subject to the condition that the client must be enrolled and meet the 600 minimumdelivered gallons of the oil delivery agreement. The only delivered gallons since January of2014 were 200 gallons in May. On 12/ [redacted] the clients existing price was expiring and oildeliveries at $3.299 were offered and denied. On 115 a second offer was made to the client for deliveries at$2.799 and was denied.On 215, the date of scheduled maintenance, the accountwas reviewed again. It was very clear that the client was not using Tragar to meet their oil delivery needs. Oil had not been ordered since the previous Mayand subsequent offers for oil deliveries were denied. The client was not meeting the requirementsof our service terms and conditions. The client’s decision to not purchase oil from Tragar voided their serviceagreement. The maintenance appointment was cancelled. The client did offer totake delivery of oil at this time, initially 300 gallons and then the offer wasquickly lowered to only 200 gallons. The client did not honor their 2014 agreement and it was decided at this time thatit was no longer in Tragar’s interest to engage in business with thisclient. The service contract will not be pro-rated because it wasused to provide two individual incidents of emergency service.Please see our attached service contract for reference.Sincerely, [redacted] Tragar Oil
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you for contacting them and getting this resolved
Sincerely,
*** ***
We have reached out to the customer and have fedex her all the documents from the closing
Initial Business Response /* (1000, 5, 2015/07/28) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@ctt.com
Customer was a buyer in a real estate transaction scheduled for Friday, July 17th, in the Orland Park Chicago Title officeShe was
represented by her attorneyThe closing started on time, at 10:30amThe seller involved in the transaction did not attend the closing, which both Buyer and her attorney were made aware ofThe original documents sent by the seller's attorney's office were mis-directed to another Chicago Title location in error, which resulted in there being only copies of the documents present at the closing tableAs is the case with a one-sided closing, there is often a delay in having all the paperwork signed & in an approval status to fund the transactionBuyer expressed her unhappiness over this issue, but was assured by her attorney that this is typical and acceptableBuyer subsequently disagreed with atty over this, at which point atty excused herself from the transaction
Buyer chose to wait in our lobby for the "dry closing" aspect to be completed and was told by both her closer and the office manager that she would be notified of the ongoing developments of the transactionAfter approximately 1/hour time, Buyer left our office
Our area manager contacted Buyer via phone to see if there was anything further we could facilitate for her
This closing was never funded nor completedBuyer will need to contact her atty to re-initiate this transaction in order to proceed with the purchase
Chicago Title would like to extend a formal apology for any impression during the closing process that was unsatisfactory to herThis was also communicated to her by the Area Manager and was told to contact him if she had any further questions
Initial Consumer Rebuttal /* (3000, 7, 2015/07/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This company is a fraudThe Title company is supposed to complete a search of all documents related to closingI never received any of those documents, this is not the Seller's responsibility as stated in their responseAlso, the Title company offered so many times to reduce the fee for the transactionThe closer also asked several times if "had completed the Wire Transfer." Also, the area manager did not contact me, I requested to speak with a manager once I knew that the entire process was a scamBuyers you have been warned!!!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Jonathan ***
I spoke with Mr. Jonathan [redacted] this morning (9/14/17) and he said the issue has been resolved. He does not need anybody else to contact him. He will take the complaint off the Revdex.com site.
Initial Business Response /* (1000, 5, 2015/05/13) */
The customer was never refused payment reimbursement. It was explained to him that because of the overpayment, the Water Company would not send any funds back to Chicago Title, the funds were refunded to the buyer of the property. The escrow...
officer was in communication with the buyer as well as the seller that funds would be sent to Chicago Title and then forwarded to him. However, this process did not happen quick enough for which we do not control. Funds will be sent out by the end of this week.
Initial Consumer Rebuttal /* (3000, 7, 2015/05/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't accept this response because it does not convey the numerous attempts I made to clear this matter up with the agent. I asked about almost four weeks ago and they could have easily paid me out of their petty cash instead of giving me excuse after excuse as to why they had to wait for the buyer to send them money. It was their fault in the first place I never received my correct closing money. They never told me not to pay the water bill. Why not? Why did no one call me before they sent the money to the water company? I tired to communicate with them prior to closing but no one returned my call. They could have resolved this issue immediately upon learning of their mistake instead of making me wait almost one month for my money.
Final Consumer Response /* (2000, 14, 2015/07/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Check received and cashed.
Final Business Response /* (1000, 12, 2015/07/28) */
From:[redacted], Shauna (mailto:[redacted]@CTT.com)
Sent: Tuesday, July 28, 2015 12:49 PM
To: Jennifer [redacted]
Cc: [redacted], Tasha ; [redacted], Mary ;[redacted], Shauna
Subject: RE: Revdex.com Complaint
Good morning,
In reviewing the file, it appears that we received a demand from the water company approximately one week prior to closing. It is not a normal procedure to inform the clients about when a bill is due to a utility company. The Escrow Officer paid the invoice accordingly and the Seller also paid it directly to the water company. Upon finding out what happened, the Escrow Officer contacted the water company to ask for a refund of the excess funds. Their procedure is apparently a bit different and they would only credit the Buyer's new account with the overpayment. The Buyer said they would send the money back, which never happened. Although there was a delay in the refund process, Chicago Title went ahead and advanced the $36.42 to Mr. [redacted] on May 15, 2015. That check cleared our account on May 26, 2015. Therefore, I believe this situation has been resolved. Please let me know if I can provide any further information.
Thanks!
[redacted] Dear [redacted],Please review my response regarding complaint ID [redacted]. Tragar does not contest that the [redacted] residence had aservice agreement from 2/**/2014 – 2/**/2015. During the...
agreement period, Tragar responded to two emergency servicecalls. On 3/**/14 we repaired acomplaint for no hot water and on 11/**/14 we repaired a complaint for no heat.Both incidences were resolved at no costto the client. The Gold Plus agreement does include an annual maintenanceservice. As defined under article 3 inthe service agreement terms and conditions, it is the client’s responsibilityto schedule routine maintenance between March [redacted] 2014 and September[redacted] 2014. Tragar does perform system maintenance after September [redacted], howeverappointments are less available during peak emergency service months. Tragar does not have a record of the customer contacting Tragarin September. If we were unavailable to schedule an appointment at that time, we do create a call-back log. The customer was not recorded on this log,nor did they claim we told them about it. This would be uncustomary. The customer did contact us in December and a maintenancedate was set for 2/**/15.As per the request of the customer, the account was set upin December of 2013 as a ‘will-call’ account. The customer does not receive automatic deliveries and must call for oildeliveries. Service Contracts are subject to the condition that the client must be enrolled and meet the 600 minimumdelivered gallons of the oil delivery agreement. The only delivered gallons since January of2014 were 200 gallons in May. On 12/** the clients existing price was expiring and oildeliveries at $3.299 were offered and denied. On 1/**/15 a second offer was made to the client for deliveries at$2.799 and was denied.On 2/**/15, the date of scheduled maintenance, the accountwas reviewed again. It was very clear that the client was not using Tragar to meet their oil delivery needs. Oil had not been ordered since the previous Mayand subsequent offers for oil deliveries were denied. The client was not meeting the requirementsof our service terms and conditions. The client’s decision to not purchase oil from Tragar voided their serviceagreement. The maintenance appointment was cancelled. The client did offer totake delivery of oil at this time, initially 300 gallons and then the offer wasquickly lowered to only 200 gallons. The client did not honor their 2014 agreement and it was decided at this time thatit was no longer in Tragar’s interest to engage in business with thisclient. The service contract will not be pro-rated because it wasused to provide two individual incidents of emergency service.Please see our attached service contract for reference.Sincerely,
[redacted]Tragar Oil
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
In response to complaint ID# [redacted]. Attached is a corrected 1099S form, as requested by the customer. We apologize, for any inconvenience this may have caused. Please let us know, if you have questions or require any more information. Thank-you, Alka Alka [redacted]...
[redacted]