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Klaussner Furniture Industries

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Reviews Klaussner Furniture Industries

Klaussner Furniture Industries Reviews (3)

Initial Business Response / [redacted] (1000, 6, 2015/11/19) */ Klaussner's leather style LTSRsofa and loveseat is not designed with a flap to cover the zipper head As stated in Mr [redacted] 's letter, Klaussner has offered leather touch-up, and additionally has offered to replace the leather seat casings that are affectedThe seat casings would be manufactured according to Klaussner's cut/sew pattern though and would "not" be altered to accommodate the request for a protective cover over the zipper head This purchase was made through a store that was going out of businessKlaussner's Limited Warranty does not apply to any product that was used as a Floor Sample or Display Model, that was purchased "as-is", or that was purchased at a Going out of Business sale or tent sale, from a liquidator, or on clearance, or close-out Even though Klaussner's Limited Warranty does not apply to this purchase, we are willing to offer the parts as mentioned above Mr [redacted] can follwith one of our Consumer Department representatives if he wishes to proceed in obtaining the replacement parts that we have offered Thank you Sincerely, Cindy P [redacted] Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/11/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) I find the thought that our furniture is not covered under Klaussner's warranty disturbingJust because our furniture was purchased at a reduced price, our warranty should not be voidedThis furniture was not a floor modelThe store we purchased the furniture from had it stored in a warehouse I also struggle with a warranty that does not cover design defectsA zipper seam design which does not guard the zipper from wearing on adjacent leather is a design defect and unacceptable The options offered will not protect my furniture from wear over its lifeIf we have seen wear in only a couple of months of light use, I can only imagine how the furniture is going to be in a few years I personally find it insulting that a company would even offer leather paint as a solutionWould anyone at Klaussner want to put leather paint on their own furniture which is only a few months old? Would anyone at Klaussner be satisfied with the solutions presented if this were their furniture? I must reiterate that no solution mentioned will resolve the wear issuePaint provides no solutionNew casing will address the current wear but the same problem with come right backIn order for my wife and I to be satisfied, we have to be confident the wear issue will be permanently addressed Final Business Response / [redacted] (4000, 24, 2016/02/01) */ Klaussner Home Furnishings offer to replace the affected leather seat casing still stands at this time, along with providing leather touch-upThis is the only offer we are making Mr [redacted] 's request for a full refund is deniedRefunds are not an entitlement of Manufacturer's warranties Thank you Best regards, Cindy P [redacted] Final Consumer Response / [redacted] (4200, 26, 2016/02/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) No progress with Klaussner is being madeThey have admitted to zippers being an issue when the stated they have had complaintsOur local leather expert indicated a poor designWithout a fix which ensures the zipper does not rub on anything adjacrnt, we will not be satisfiedWe are very disappointed with the product and experienceKlaussner states the same thing over and overThis situation is unacceptable

Klaussner's Consumer Relations Department asks all questions that are necessary in determining if service is approved under the Limited WarrantyWe asked if there were any problems with the sofa before The [redacted] moved, verses after they movedSometimes furniture is mishandled during a move that causes unseen damageWe have received all the paperwork that we require for proceeding with a service inspectionWe will authorize a service provider to contact Mrand Mrs [redacted] for an appointment to inspect the sofa to determine the problemSincerely,Cindy P***Consumer Relations Supervisor

Initial Business Response / [redacted] (1000, 8, 2015/08/04) */ Klaussner Home Furnishings agreed to replace the Darius reclining sofa for Mrand Mrs [redacted] Since the retail dealer, Sofas Plus went out of business other arrangements had to be made with another retail dealer to receive the product and handle the replacement exchangeOn July 27th, [redacted] picked up the reclining sofa from KlaussnerThey will deliver it to [redacted] in Hawthorne, NJ; however it may be two weeks or more before the shipment will arrive at its destination Mrand Mrs [redacted] will be notified when the product is available and ready to be delivered to themA Klaussner sales representative is coordinating this process with [redacted] We apologize for the inconvenience this has caused Sincerely, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/08/05) */ From: [redacted] (mailto:***@optonline.net) Sent: Wednesday, August 05, XXXX X:XX PM To: 'Revdex.com' Cc: ***@optonline.net Subject: RE: Revdex.com Complaint Case# [redacted] (Ref#XX-XXXX-XXXXXXXX-X-XXXX) I've been dealing with customer service at Klaussner who relays any information and my concerns to the salesman who deigned to call me once after three monthsThe company has claimed that the new couch was shipped on 8/to be delivered to "a warehouse that is doing (me) a favor" and delivering it to me sometime in early AugustWhen a finally got the call from the Klaussner salesman in charge of this because I had requested to know the name of the warehouse or a contact in the warehouse and a phone number so I can arrange a delivery date, he was rather surly and rudeHe reminded me several times that the warehouse people were doing me a favor, but did not give me the information because he didn't have a firm delivery dateOn Monday, in response to yet another email, customer service said that the salesman at Klaussner would call me with this information yesterday (Tuesday, August 4th) since the couch had been shippedIt is now past noon, and I have yet to receive a phone call from anyone or the couch So, I am not satisfied yetPlease do not close this complaint yet Thank you for your assistanceI will inform you when and if the couch appears [redacted] Final Consumer Response / [redacted] (450, 15, 2015/09/08) */ From: [redacted] (mailto:***@optonline.net) Sent: Tuesday, September 08, 8:PM To: ' [redacted] Subject: RE: Revdex.com Complaint Case# [redacted] (Ref#XX-XXXX-XXXXXXXX-X-XXXX) Thank you for emailing meI got very busy at work and kept forgetting to email youso sorryWe did get the couch the third week in AugustSo far, nothing has fallen out or off or collapsedSo the issue has been resolvedThank you for your assistance without which I don't think we would have gotten a new couch [redacted] , MS Phone: XXX-XXX-XXXX Fax:XXX-XXX-XXXX Email: ***@optonline.net

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