KLE Time

Business states that consumer agreed to the $estimate before he left the clock for repairIf consumer had chosen to do the repair at the shop then the estimate amount would have been waived and go towards the cost of the repair

Review: Dear Sirs: On 6 April we took our Grandmother clock, which is a family heirloom, KLE Time for what we thought, was a cleaning problem. We were also advised, at the time that, there woould be a $30.00 inspection charge if we did not elect to have work done on the clock. On 9 Apr we received a call, from Kle, that the clock needed work and an overhaul which would cost $800.00. We went to Kle time on 10 Aprto pick up the clock, and the manager demanded $30.00 before he would return the clock. He was very brusque. We received the clock, after we paid, and went immediately to The Clock Shop in Sacramento and they provided the following information. They inspected the clock and stated it did not require an overhaul or cleaning. It did have a problem with not having a proper winding. We took it back home and it has been running properly since that time.Desired Settlement: This is the second notice we have sent you concerning this matter. We'd like our $30.00 returned

Business

Response:

Business states that consumer agreed to the $30 estimate before he left the clock for repair. If consumer had chosen to do the repair at the shop then the estimate amount would have been waived and go towards the cost of the repair.