Klean A Kar Reviews (1)
I purchased several coupons good for klean a kar super service several years ago and still have coupons left. At the time of purchase I was told the coupons would "NEVER EXPIRE" and that a note book was maintained to ensure the coupons logged in so there would not be an issue when trying to use them in the future. On 3.23.13 I took my car to KLEAN A KAR for a super wash and the coupon was excepted at the time of service. I was told since the car wash was free that they had a special wax for 14.95 that I should purchase which I did. When I went inside to pay for the extra wax. I was told the KLEAN A KAR coupon was not valid because it was too old. I explained that was not what I was told when I purchase a booklet of these coupons and there was no expiration date on the coupon, and they should look at their record book of my purchase. I was told by the female owner the book no longer exists and the coupons were at least 3 years old. which by the end of my conversation with her she stated they were 5 to 7 years old. After some discussion she did agree to let me use the coupon but said no others would be honored and that I should not expect these to be honored as nothing is ever good for ever. I said then they should not have been sold that way and should have expiration date. I told her again about the record book and she said who keeps records that long. I said for tax reasons she should have the records as required for taxes up to seven years. I told her I would not come back since she they have my money and refuse to honor my coupons and she said "fine" she continued to try to explain to me the reason. I told her I was going to a funeral and did not want to argue.