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Kleen Air Heating and Air Conditioning

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Reviews Kleen Air Heating and Air Conditioning

Kleen Air Heating and Air Conditioning Reviews (3)

Review: I had a company come out to inspect my AC unit because it wasn't turning on. They came out and told me that I needed a new compressor. We also had a contractor working on our Stucco at the time, so I asked him if he could recommend a trusted AC company because I wanted to get a second opinion on if, in fact, our AC compressor was bad. He told me he would have some one from Kleen Air call me. They called me and I explained to them that I needed a second opinion on what was wrong with my AC because I had a guy come out and he told me my compressor was bad. This was on 7/2/15 and they made an appointment to look at my AC the following Monday 7/6/15. They came out and looked at my AC, then called me the following day. They told me they also thought my compressor was bad and I asked them to send me a repair estimate. At the very end of this conversation, I was asked to pay for a service charge for them to look at my AC, which shocked me. During my original conversation with Kleen Air, never once was I told there was going to be a fee for them to come out and give me a second opinion. Had they told me there would be a fee, I would not of asked them to come out. It never even crossed my mind that there would be a fee for them to look at my AC for three reason: 1) It was never mentioned in our original conversation. 2) The first company never mentioned or charged me a fee. and 3) It states on their web site...this is a direct quote "Dont forget to take advantage of our free inspection to see if your system requires maintenance, cleaning, or even upgrading to a more efficient system.". On top of what was just stated, when their representative was inspecting our AC unit, she specifically told my wife that there was no charge for her inspection. Yet, they are trying to charge a fee for this inspection. This is very unethical business practices by this company.Desired Settlement: This so called service bill needs to go away. I would have never, ever, approved of them sending someone out to look at my AC Unit had they told me upfront that there was going to be a fee for this service. Again, why would I pay for an inspection service that they clearly advertise as "FREE" on their website.

Business

Response:

We got a call on July 2ndfrom another contractor we do a lot of work with, stating that he was callingin a favor for a service call as soon as possible for Mr. **. His system was not working, andit was over 100 degrees outside. As a favor, we squeezed his call in just afterthe holiday weekend on July 6th even though we were booked out for 2 weeks. Weimmediately called Mr. ** at 2:30pm to schedule. He did not answer, so we lefta message. He returned our call later that same day to schedule. He stated thathis air conditioning was not working. We put him on our schedule for service onMonday July, 6th between 12-2pm. Upon our arrival, our techniciandiagnosed that the unit had a bad compressor. Our technician stated she wouldget him a price on a new compressor. He stated that he wanted us to send ourprice by email. We called Mr. ** before sending the quote for a new compressoras a courtesy. He stated that he would also like a price to replace thecondenser, which we also provided. At the end of that phone conversation, weasked to collect the diagnostic service fee of $127. He replied that he didn’thave his credit card with him and that he would have his wife call it in to ouroffice. Later that same week, he called us and said he would not pay thediagnostic fee, because he claims that he asked for a second opinion. He thentold us that we were the second company out there and that they alreadycondemned his compressor. We explained that we do not give free diagnosticservice calls, because we have to pay our service technician to go out. We gavethe example that if he were to bring a broken car to a dealership for service,the dealership would charge a diagnostic fee to find the problem. He arguedthat it says on our website that we give free service calls. Our websiteactually states: “… take advantage of our free inspection to see if your systemrequires maintenance, cleaning, or even upgrading….” It says nothing about freediagnostics or free second opinions on service calls. He stated that he stillwould not pay and if we pursued the matter, he would report us to the Revdex.com andhe would contact the contractor that referred us and tell them what he thought ofour company and his referral of it. In the end, we provided great service and areasonable price, and we should be compensated for our work. If you have anquestions or concerns, please call us at###-###-####.

Consumer

Response:

I am rejecting this response because:I was not part of the conversation that KleenAir had with my contractor, and how KleenAir perceived what I was looking for from someone other than my wife or me is on them. What I do know is that I had spoken to my contractor on the 22nd of June about the fact that I had an AC guy come out and look at my AC Unit and was told my compressor was bad. Because of the money involved to replace a compressor, I told my contractor I needed a second opinion, and asked him if he knew a reputable AC company. He said he would call KleenAir. I address him again on July 1st because I had not heard from KleenAir. My contractor was not only aware that my AC had been out for a while; he knew I was looking for a second opinion. The fact that KleenAir is claiming, in their rebuttal of my complaint, that I only brought up the other AC Company and wanting a second opinion after I refuted their Fee, is a BOLD-FACE LIE. I knew my contractor had spoken to KleenAir (at least once, maybe twice), and because this was a company he was comfortable with, I had to presume he had explained my situation to them. So, with that said, I was very clear in our original conversation about needing a second opinion on my AC Unit because I was told my compressor was bad by another company. Having not known what my contractor had told KleenAir, had I not been up front with them, I could have been caught in a lie, like the one they told in their rebuttal. The truth is in our originalconversation, had they told me there was a fee for them to come out, I would have never asked them to come out. A fee was never, ever brought up. I was never asked to sign anything to acknowledge I would be charged a fee. They also state that their technician told “me” she would get me a price on a new compressor and that I said I wanted them to send me a price by email. THAT IS ALSO A LIE. I was never at my house when their tech was there, so I couldn’t have had a conversation with her. My wife was there. I did ask them to email me the quote the day after the tech visit when, they called to say it was, in fact, my compressor. It was during the last few seconds of that phone conversation, that they tried to get a CC # from me to pay for a service they advertise for free on their website. I did tell them I didn’t have a credit card and I did tell them I would have my wife call them. I said that because I was not sure if my wife had agreed to something that I was not aware of. So I called my wife right after I got off the phone with KleenAir and asked my wife if she hadagreed to pay a FEE, because they were trying to collect one and she was just as shocked as I was. My wife said their technician specifically said there was NO CHARGE for her visit. Their technician didn’t give my wife any paperwork explaining what service she had done or ask my wife to sign any documentation what-so-ever. In fact, neither one of us has signed any documentation that explains any service they have provided for us and/or any fees we are obligated to pay.

Consumer

Response:

I already sent this info, but here it is again...sorry if you never got it the first time. Included a a copy of the Google webpage and also their webpage converted into a PDF.

Business

Response:

A lot of what was stated in his response is not true.

Unfortunately most of them would boil down to a “he said, she said” situation,

which we do not want to get involved in. There are, however, a few points we

would like to make to refute what he has stated as facts:

Diagnostic

calls are to determine what is wrong with the system. Inspections do not.

He wanted to know what was wrong with the system and how much it would be

for repairs. Second opinions are diagnostic calls when we are determining

what went wrong with the system. If you go to a doctor and get a diagnosis

of what is wrong, you then have the option of going to another doctor to

get a second opinion. He will charge you to check you over and give his

opinion of what is wrong with you. Inspections are only for gathering

model numbers etc… so that we can replace a system “like for like” or to

see if the system requires cleaning or maintenance.

If the

customer didn’t think he owed anything for the “second opinion” he would

not have told us that he “would have my wife call them” or told us “I

didn’t have a credit card”. If he really didn’t think he owed us anything,

he would have immediately asked why he was being charged and that he

doesn’t owe us anything, just like he is stating now. For example, if

someone tries to charge you for something that you were told was free, you

wouldn’t say anything about not having your credit card, you would object

by saying something like “You told me it was free! I don’t owe you for

anything.” If he really felt it was a free second opinion, he never would

have said what he did.

He

stated he called his wife “right after I got off the phone with Kleen Air”

and she was “shocked” that we were trying to collect the fee. If that is

true, why did it take him until later that same week to tell us he wasn’t

going to pay? For example, if a company was trying to charge you for a

service they said told you was free, and you confirmed that your spouse

didn’t agree to any charges, you would call the company back immediately

to refute the charge, not wait until later that week.

The statements he has made are not matching up with what he

actually did. He would not have done the things he did, or said the things he

said if what he stated in his complaint was actually true. We should be

compensated for our work. If you have any questions, please call us at

###-###-####.

Business

Response:

Here is the work order you requested. If you have any questions or need any further assistance, please don't hesitate to call us at [redacted]. Thank you.

Consumer

Response:

I am rejecting this response because:

Review: Kleen Air Heating & Air Conditioning was hired by my Home warranty company to replace the roof top Heating and Air unit. Through our warranty company, we agreed to pay addition local county building permission and inspection fee beyond warranty coverage, and other additional cost occurred such as sheet metal work the KleenAir added on later. After the installation completed, the unit is not working because the electric power was not properly connected, KleenAir claim they are not electric company, property owner has to get electrician to get the unit properly powered up; secondary, KleenAir did not obtain the local county's inspection sign off after they completed job; thirdly, KlaeenAir finished install the unit, but did not water leak proven sealing the unit on roof top, it created flooded leak into master bedroom , damaged ceiling since it is the raining season locally. We had to asked two independent roof service contractor to inspection to make assessment of the leaking roof and to fix the leaky roof and the ceiling with over $1000 extra cost; fourthly, KleenAir never provided a itemized invoice to us even after our Warranty company requested to pay what we originally agree to pay regardless all these issue, but KleenAir threaten us to post the invoice on our property lien. This is a very unprofessional practice to serve the customer.Desired Settlement: 1. Compensation of the cost to fix the roof and the ceiling. We are asking for to share at least 50% of extra repairing cost due to their un-professional service and installation. We will provide the invoice from the third party did the service.

2. Provide itemized invoice

3. Remove the threatening of post the invoice on tot he property lien in writing to the property owner.

Business

Response:

We wanted to take this opportunity to respond to the allegations brought forth by Jack [redacted]. We looked over his statement of the problem and found some inaccuracies that we wanted to bring to light.

Review: Late 2013 we moved into our home. Soon my wife and I did not feel well after. We found out that small fiberglass particles were blowing out the ceiling heat registers. We contacted Kleenair to clean the air ducts which was done. They however could not guarantee the job. They however could not guarantee the job. They suggested to put a new furnace and AC system in our mobile home, which was done in March 2014. Using the then return system as the supply. They extended the numbers of registers and modified the system to make it work properly. Since then they came back a number of times during that year to adjust for even control, since the cooling did fail to work satisfactory. Also a service man came in May 2015 at our request as the cooling is inadequate. When the outside temperature goes to 104 or higher the system comes on at 10:00Am and stays on continually til after midnight. The setting is at 78 degrees. By the time it reaches 95 degrees outside the temp. in the house will slowly rise. At 1104 outside, it will be 86 inside. I feel that I have an inadequate, insufficient system wherefore I paid $8545.00. [redacted], owner REP. is not returning my calls!!! I feel I have a valid complaint to have this situation improved as there are days when we spend the days and nights at my daughters house because its it is unbearable to stay in our own home. I sure hope we can come to a resolve!!!!! Signed [redacted]Desired Settlement: Mr. [redacted] insist that this is right AC for our place. What maybe forgotten is what that this is a mobile home with poor insulation. Mr. [redacted] as a professional would have known this. Theory has not proven the practical outcome!!! Living in high 80 degrees inside heat does not justify paying $8545.00 for!!! As they have spent several service calls to improve what was installed, they have now exhausted their attempts solve the problem!! A more rational effort has to be made.

Business

Response:

This complaint was completely unnecessary. All Mr. [redacted]

needed to do was call us. He has contacted us a dozen times since March 2014,

and we have addressed his issues every time. We already know his problem and we

are making every effort to fix it. Unfortunately, it is a very tough problem.

Essentially, the problem is that his mobile home is extremely drafty and

poorly insulated. Trying to cool his house is almost like trying to cool you

car with the A/C, except the windows are down. The temperature of the air

blowing out of the vents is 55 degrees!! All the cold air escapes so quickly,

it hardly has time to cool anything inside. We installed the new equipment

before he moved into that house, so we have no idea how bad it was before or

how much it has improved. We have reached out to Mr. [redacted] and we are

working together to resolve this issue as best we can. If you have any

questions, please call us at [redacted].

Consumer

Response:

I am rejecting this response because: First of all, as I mentioned in my complaint that Mr [redacted] did not answer my calls as I asked the telefoon operator and the service man to have him call me. I did not get a call from Mr. [redacted] therefor my complaint to Revdex.com. He said that he was on vacation, however I doudbt the duration of his vacation. He states that they answered several calls last year, which they did serve and did many adjustments as stated in my original complaint. All those adjustments did not make reasonable improvement. Mr. [redacted] called me to come over and look at the problem once more. This was at the last hot spell and I was on the way to Monterey during the time to escape the heat. We agreed that we should wait for the next hot spell to see what the system does. That's the last communication had with him. I disagree with all the claims of the manufactured house. First of all my home is no different from the neighbors around. None of them have a problem!!! If Mr [redacted] claims the so called poor condition of the house, then its his problem as a professional to bid on the project. In other words I,m the only house of 360 ones in the park is so bad that's a very poor excuse for him to use. As the contract says, I paid $8546.00 for the contract and it is time that Kleen Air fixes their problem!!!!

Business

Response:

We have contacted Mr. Heneweer. We are currently attempting to resolve his issues. We have sent out our technicians as well as [redacted] to see what else can be done. We came up with some solutions and made some adjustments. The system showed improvement, but we are not done yet. We hope to have this situation resolved soon.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

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Description: Heating & Air Conditioning, Air conditioning & Heating Contractors - Residential, Air conditioning & Heating Contractors - Commercial, Air Conditioning Repair, Air Duct Cleaning, Heating Equipment & Systems Cleaning & Repair, Dryer Vent Cleaning, Air Conditioning Contractors & Systems

Address: 1657 Silica Ave, Sacramento, California, United States, 95815

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