[redacted] Please See Attached Documents [redacted] Dear Revdex.com,We have received your letter asking about our response to the complaint about our services on January 22nd, about a unreasonable customer at our shopTo Start, the day after January 15th around noon, during our busiest hours, was when our client had returnedShe had requested for us to fix her nails because it had seemed like she had chipped themWe gladly accepted and would take no charge, however because of our full schedule we had to notify her that it would take about hour for us to get to herAt that time, people were waiting to get their gel manicures done on the tables and the pedicure chairs were all filled with patience customersThe demanding customer, had informed us on that day that she has a busy schedule and could not wait that longOur Cashier who was the one who spoke to her, had turned over to the manager to ask is there a way for one of the specialist to do her nails, note that our native language is Vietnamese and the last time we checked America was a free countryFor this reason the cashier who spoke to the customer had translated to the manager about the situation because of the language barrier, We for one were not laughingIf you would like evidence of this, we are willing to call up our customers who came on that day and time to witness this, we assure you that the room was uncomfortably dead silentThe manager had responded with "if she wanted us to do her nails right away she would've made time to call and make an appointment there's nothing we can do but tell her to wait" (in Vietnamese)Switching over to english we had told her once again that there is nothing we could do right at this timeShe responded with "l am a busy person, my time is way more precious than yoursDo you think you make more money than I do?, doing pedicures and manicures all day? If you are not going to do my nails now I want a refund and will go somewhere else and do them." We had not said one word about this rude and unnecessary response but we did inform her that there is no refundsWe had removed the dead skin from her feets, cleaned up her nails, painted them, and massaged her hands and feetsThis process took up about minutes to doFurthermore the only thing she wasn't pleased with is when she had chipped them that following night on January 15thLets not forget that we did tell her we would take no charge to redo her nailsIf you were in this situation do you think that it would be reasonable for us to give her a refundNot to mention one of our employees had reason with one of the customers on the pedicure chair, to wait a while so she could repaint the complaining customer's nailsThe generous customer on the pedicure chair had agreed but the deal was that her manicure had to be finished, which will take about minutesThe cashier then ask the customer if she was okay with waiting for minutes instead of the original waiting time of an hourShe said no and she said she will never return her again then stormed out of our shopClearly she should realize that she's not the only one waiting for our services.Sincerely,Kirkland's Nails & Spa
[redacted] Please See Attached Documents [redacted] Dear Revdex.com,We have received your letter asking about our response to the complaint about our services on January 22nd, about a unreasonable customer at our shopTo Start, the day after January 15th around noon, during our busiest hours, was when our client had returnedShe had requested for us to fix her nails because it had seemed like she had chipped themWe gladly accepted and would take no charge, however because of our full schedule we had to notify her that it would take about hour for us to get to herAt that time, people were waiting to get their gel manicures done on the tables and the pedicure chairs were all filled with patience customersThe demanding customer, had informed us on that day that she has a busy schedule and could not wait that longOur Cashier who was the one who spoke to her, had turned over to the manager to ask is there a way for one of the specialist to do her nails, note that our native language is Vietnamese and the last time we checked America was a free countryFor this reason the cashier who spoke to the customer had translated to the manager about the situation because of the language barrier, We for one were not laughingIf you would like evidence of this, we are willing to call up our customers who came on that day and time to witness this, we assure you that the room was uncomfortably dead silentThe manager had responded with "if she wanted us to do her nails right away she would've made time to call and make an appointment there's nothing we can do but tell her to wait" (in Vietnamese)Switching over to english we had told her once again that there is nothing we could do right at this timeShe responded with "l am a busy person, my time is way more precious than yoursDo you think you make more money than I do?, doing pedicures and manicures all day? If you are not going to do my nails now I want a refund and will go somewhere else and do them." We had not said one word about this rude and unnecessary response but we did inform her that there is no refundsWe had removed the dead skin from her feets, cleaned up her nails, painted them, and massaged her hands and feetsThis process took up about minutes to doFurthermore the only thing she wasn't pleased with is when she had chipped them that following night on January 15thLets not forget that we did tell her we would take no charge to redo her nailsIf you were in this situation do you think that it would be reasonable for us to give her a refundNot to mention one of our employees had reason with one of the customers on the pedicure chair, to wait a while so she could repaint the complaining customer's nailsThe generous customer on the pedicure chair had agreed but the deal was that her manicure had to be finished, which will take about minutesThe cashier then ask the customer if she was okay with waiting for minutes instead of the original waiting time of an hourShe said no and she said she will never return her again then stormed out of our shopClearly she should realize that she's not the only one waiting for our services.Sincerely,Kirkland's Nails & Spa