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Klein Custom Pools

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Reviews Klein Custom Pools

Klein Custom Pools Reviews (25)

[redacted] and I will be out tomorrow morning at [redacted] to address the spray deck and handrail I will also bring another test kits and test stripes

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [My phone number has not changed and still you have not called me ( [redacted] )I provided you with a punch list months agoPlease complete the deck, handrail, plaster and provide a water test kit] Regards,

This is the third or forth time I have requested a list from you on what is not complete The instructions are very clear on the attached document you signed on what number to call for warranty and punch list itemsThe office has not been contacted Please contact the office, with any punch list items and/or repairs that you may haveOur office staff will enter the information into the computer, which will generate a work order / [redacted] Style Definitions */

The entire spray deck was redone, not just the area you turned the sprinkler on while it was wetSee attached The handrail is a warranty issue with [redacted] ***See attachedThey are sending a replacement anchor mount The plaster - If you want your pool replastered it will be $ you told [redacted] you didn't brush the pool you told [redacted] you work hrs a day and didn't have time to brush the pool, you told [redacted] you brush the pool days then then stop - minutes later when I walked up you told me you brush the pool for days Again this shows your pool was completed back [redacted] as I stated

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint This complaint will be resolved when you finish the poolIt has been months and days and I am still waitingThere are issues with the lids to the skimmersThey were painted shut when the deck was re-painted and they can not be removedThere is no way to clean out the skimmer baskets if I can’t remove the lidsThe handrail is still not working properlyYou may consider this a warrantee item, but I consider it unfinishedLet me know when you plan to complete the handrail and dislodge the skimmer lidsPlease respond in writing through the Revdex.comCall be before you come to my house Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Still waiting on handrailWhen will it be finished?
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and we determined that this proposed action would not resolve my complaint
This complaint will be resolved when all items on my list are completePlease give me a planned completion date for the deck, handrail and plaster
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[This is completely untrueI have contacted *** a representative of this company on several occasions at ***He commented to complete the work and blamed the problem on his contractor]
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Would you please just finish my swimming poolThe deck was painted and looks much betterHowever, the lids to the skimmers were painted shut and can’t be removedI’m still waiting on the handrail and the plasterPlease let me know when they will be completeI would appreciate it if you would let me know before you or your contractors come to my house***
Regards,

I am still unclear of the request of *** ***The complaint states he wants $
I have a signed document stating what is required to have issue(s) address and it has not been followed

*** already fix the lids
Part has been order for rail
Are there any other warranty items?

Handrail is being address my the maker per the attachments in last message. They are sending a replacement warranty part.
We are not touching the plaster. If you want a replaster its $3200.
You pool is completed. Was completed in [redacted].

In the signed attachment above on page 4 states how to handle a punch list items.
I reviewed the office phone records and recorded calls alone with the call log for my cell phone. [redacted] and [redacted]. We have not received a call from [redacted] into the office.
I also just reviewed...

our emails [redacted] and [redacted] and we have not received any email from [redacted] into our office.
I personally went to [redacted]s house 4 weeks and 6 days after we started and watched his grandkids swimming in the pool.
The only request I am able to find in this complaint is for us to give [redacted] $1000 for the untrue statement that his pool has not been completed.

Klein Custom Pools will refund $800 for the plaster upgrade.

we will notify pentair for a warranty repair

[redacted] and I will be out tomorrow morning at [redacted] to address the spray deck and handrail.
I will also bring another test kits and test stripes.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[My phone number has not changed and still you have not called me ([redacted]). I provided you with a punch list 2 months ago. Please complete the deck, handrail, plaster and provide a water test kit. ]
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Yes, the large filter tank is leaking.
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
This complaint will be resolved when you finish the pool. It has been 4 months and 10 days and I am still waiting. There are issues with the lids to the skimmers. They were painted shut when the deck was re-painted and they can not be removed. There is no way to clean out the skimmer baskets if I can’t remove the lids. The handrail is still not working properly. You may consider this a warrantee item, but I consider it unfinished. Let me know when you plan to complete the handrail and dislodge the skimmer lids. Please respond in writing through the Revdex.com. Call be before you come to my house.
Regards,

This is the third or forth time I have requested a list from you on what is not complete
The instructions are very clear on the attached document you signed on what number to call for warranty and punch list itemsThe office has not been contacted
Please contact the office, with any punch
list items and/or repairs that you may haveOur office staff
will enter the information into the
computer, which will generate a work order

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