Klein's Flower Shop *** *** ***
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***03/31/2015*** *** The Revdex.com *** *** *** *** *** *** ** ***ID# ***In response to the complaint filed on 03/20/15, we responded to the e-mail sent to us by *** *** on
03/20/@ 02:31:51PMOur delayed response in replying to an e-mail from *** *** was due to the fact she did not purchase flowers from us.First, We received this order from another florist via a wire service network from, *** *** *** * *** *** ***, for a sympathy arrangement in a wicker basket with pastels, pinks, whites, yellows, purples, for a total of $including $delivery feeTherefore, we filled this order with a $fresh sympathy arrangement in a wicker basket as requested with our delivery fee of $10.00, for a total of $50.00.Secondly, we requested a photo of the arrangement from *** ***, which is customary today, regarding the wilted flowersShe could not supply a photoI offered to make monetary adjustment to the orderHowever, she had to request this adjustment through her local florist where she made the purchaseThat flower shop, ***, would in turn make the request through the wire service network they used and I would grant a request.However, after contacting the funeral home that the flowers were sent to, they were able to supply me with a photo of the arrangementI e-mailed the photo to ***Clearly, the photo does support her claim.Finally, if some of the flowers did wilt, the only explanation I can offer is that perhaps the water in the container was emptied prior to being placed in the visitation room, either on purpose or accidentally.In which I have no control overWe did receive a request for a credit from the sending flower shop on 03/26/15, and we have granted that request.Regards,*** ***Klein's Flower Shop & Greenhouse AttachmentsP.SShould the attached photo not be sufficient I can e-mail you a digital copyPlease advise
Klein's Flower Shop *** *** ***
*** ** ***
***03/31/2015*** *** The Revdex.com *** *** *** *** *** *** ** ***ID# ***In response to the complaint filed on 03/20/15, we responded to the e-mail sent to us by *** *** on
03/20/@ 02:31:51PMOur delayed response in replying to an e-mail from *** *** was due to the fact she did not purchase flowers from us.First, We received this order from another florist via a wire service network from, *** *** *** * *** *** ***, for a sympathy arrangement in a wicker basket with pastels, pinks, whites, yellows, purples, for a total of $including $delivery feeTherefore, we filled this order with a $fresh sympathy arrangement in a wicker basket as requested with our delivery fee of $10.00, for a total of $50.00.Secondly, we requested a photo of the arrangement from *** ***, which is customary today, regarding the wilted flowersShe could not supply a photoI offered to make monetary adjustment to the orderHowever, she had to request this adjustment through her local florist where she made the purchaseThat flower shop, ***, would in turn make the request through the wire service network they used and I would grant a request.However, after contacting the funeral home that the flowers were sent to, they were able to supply me with a photo of the arrangementI e-mailed the photo to ***Clearly, the photo does support her claim.Finally, if some of the flowers did wilt, the only explanation I can offer is that perhaps the water in the container was emptied prior to being placed in the visitation room, either on purpose or accidentally.In which I have no control overWe did receive a request for a credit from the sending flower shop on 03/26/15, and we have granted that request.Regards,*** ***Klein's Flower Shop & Greenhouse AttachmentsP.SShould the attached photo not be sufficient I can e-mail you a digital copyPlease advise