KleinBank

Initial Business Response / [redacted] (1000, 5, 2015/05/21) */ Case # [redacted] Dear Sir/Madam: We have reviewed Mr [redacted] 's complaint and our internal recordsOur records confirm Mr [redacted] 's timeline of his account opening on 10/28/2011, the addition of his wife as joint owner of 2/15/and her closing the account on 7/25/ As stated in the excerpt of the disclosures provided when the joint owner was added (an excerpt which is shown below), all account owners have the same rights to the account and to the fundsMr [redacted] elected to add his wife as a joint ownerTherefore, she had the same rights that he had, including the right to make withdrawals and to close the account Also enclosed is a redacted copy of the signature card adding Mrs [redacted] to the account that designates Mrs [redacted] as a joint owner If you have any additional questions, please contact me Sincerely, [redacted] VP/Risk Manager & Resolution Officer Enclosure ***Corresponding documents attached

Initial Business Response /* (1000, 5, 2015/05/21) */
Case #[redacted]
Dear Sir/Madam:
We have reviewed Mr. [redacted]'s complaint and our internal records. Our records confirm Mr. [redacted]'s timeline of his account opening on 10/28/2011, the addition of his wife as joint owner of 2/15/2013 and...

her closing the account on 7/25/2014.
As stated in the excerpt of the disclosures provided when the joint owner was added (an excerpt which is shown below), all account owners have the same rights to the account and to the funds. Mr. [redacted] elected to add his wife as a joint owner. Therefore, she had the same rights that he had, including the right to make withdrawals and to close the account.
Also enclosed is a redacted copy of the signature card adding Mrs. [redacted] to the account that designates Mrs. [redacted] as a joint owner.
If you have any additional questions, please contact me.
Sincerely,
[redacted]
VP/Risk Manager & Resolution Officer
Enclosure
[redacted]Corresponding documents attached.

Initial Business Response /* (1000, 5, 2015/08/24) */
Please accept this as KleinBank's response to Mr. [redacted]'s complaint regarding a lost cashier's check that he purchased from KleinBank.
The cashier's check (#[redacted]) was paid by KleinBank on Friday, August 21, 2015 and was properly...

endorsed by the payee. Therefore, the check was not lost and Mr. [redacted] was not harmed.
Nevertheless, KleinBank's refusal to issue a replacement cashier's check prior to the expiration of the 90-days was done pursuant to the requirements of Minnesota Statute 336.3-312 and no disclosure of these requirements is necessitated under law.
KleinBank considers this matter closed as the check was properly negotiated.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The Bank representative is not telling the truth. I reported the check being lost and I talked to 4 people regarding my issue. I am so happy that I was able to find my check but they risk my money and refused to help me. Bank manager said to me I can not risk 10k so we can not give your money for 90 days. Everytime I talked to someone they referred me to someone to help me. I should not talk to 4 people to solve a simple problem. They did not give me any written or verbal disclosure when I opened my account and when I got the check. I just need a better explaination than what they are telling is not true.
Final Business Response /* (4000, 9, 2015/09/01) */
Dear Sir/Madam:
Please accept this as KleinBank's follow up response to Mr. [redacted]'s complaint regarding a lost cashier's check that he purchased from KleinBank.
KleinBank employees escalated Mr. [redacted]'s concern according to our procedure including involving the branch manager and region manager. In all cases, Mr. [redacted]'s concerns were taken seriously and employees followed up timely. Placing a stop payment request on a check of this size is not a "simple problem" and KleinBank staff followed established procedures.
As stated in our prior response, no disclosures for the restrictions on placing a stop payment on a cashier's check are required to be provided by federal or state law and KleinBank's actions were in compliance with Minnesota Statute 336.3-312.