The heat stops working at least 5 times a year on the coldest days - maintenance continues to "fix" it for it to break again a few days later. Property Manager claims she’s seen “far less issues” with heat after it was “fixed” in 2021 (see screenshot) but I’ve already had to call in reports twice in the last week and 3 times via portal. Recommend not living here unless you want to heat to stop working plus a million other issues every month. Attached are screenshots to maintenance request in the last year - please note this doesn’t even include direct emails, emergency line request, or firefighters having to come in the middle of the night to stop flooding.
Other things that have happened:
-Electricity has gone off in entire building at least once a year - this year it happened on the hottest week of the year.
-Garage ceiling collapsed and caused flooding in my car
-Heat goes off 5-10 times a year - have had to call emergency lines multiple times
-gas stops working on stove multiple times a year
-Heat pipes collapsed randomly causing damage to floor length mirror
-ceiling collapsed in my bathroom causing damage to my bathroom items
-other units have flooded in the last year
Why did I live here? The location is amazing and since I travel for work 3-4 times a month I’m not in the unit often. I “normalized” all of these issues and lost sight of how bad the living situation is here. I have continued to work with Leslie Springg - she can be reasonable after having multiple conversations with her but it’s important you don’t give up on your stance if you want to make sure they make things “right” - I’ve had to be reimbursed for multiple damages of my personal items (over $1000) since I’ve lived here. This didn’t happen because they were nice - it happened because I had to continue to follow up with them on getting paid back for these damages. I’ve given up on trying to fix the heat/water issues and finally moving out.
Mr. [redacted] vacated apartment #[redacted] at [redacted] in St. Anthony, MN. The attached invoice from Alex [redacted] is for the 5 hours his company spent cleaning the apartment after it was vacated and the invoice from J’s Carpet & Upholstery Cleaning and Water Extraction LLC, is...
for the extensive carpet cleaning required, beyond normal wear and tear. The invoices for these extra services totaled $412.46. On the attached Transaction List, Mr. [redacted] was charged only $331.40 for cleaning and damages. The regular carpet cleaning charge has already been deducted and he has only been charged for the amount required beyond normal wear and tear. Additionally, the attached letter sent to Mr. [redacted] prior to his move-out on 7/28/16 expresses concern for the unsanitary conditions in his apartment and outlined our expectations as required per his lease. The first security deposit check was mailed on 6/15/16 and we did inadvertently omit the credit offered to Mr. [redacted] for vacating early. However, upon being notified of the error, a check in the amount of $179.00 was promptly mailed to him on 7/5/16. The payment is shown on the attached Transaction List. We hope this clarifies matters and proves that most of Mr. [redacted]’s claims are inaccurate. It is our position that this is a matter for Conciliation Court where a judge makes the final determination. It is not a matter to be debated with the Revdex.com acting as a judge. Thank you.
I am rejecting this response because:
Kleinman did not give an answer to what I requested. I feel they are not dealing with the pest inftestation the way they need to . They admitted in their response that our lease was not renewed because of the times we reported bed bugs. I had Plunketts state to me that the reason we kept getting the bedbugs back was definitely because Apt 3 was not following the instructions. Plunketts also stated that the whole building needs to be treated, not just one or two units at a time. We followed every instruction from Plunkett's and Kleinman prior to treatment. Plunketts states that if they see even one bug they will treat, however in the last instance all they saw was one that was collected as a sample and they would not treat. We then had two crawling on my walls and box springs and matresses full of them . I would like to be reimbursed for new beds and also for the mattress disposal fee.
It is unfortunate if [redacted] misplaced the Certificate of Rent Paid that was mailed with her security deposit settlement on 6/15/2016. Please see the attached copy of the statement that was mailed with her security deposit settlement. It clearly states, "Please note: Your 2016 CRP is enclosed with...
your security deposit settlement as is allowed by the Minnesota Department of Revenue. PLEASE DO NOT MISPLACE THE 2016 CRP FORM! There will be a $25.00 administrative fee to reproduce and mail a replacement CRP. Endorsement and/or deposit of your security deposit refund check is an acknowledgement of receipt of your 2016 CRP and agreement to pay $25.00 replacement fee if a copy is requested." In addition, I have also attached a front and back copy of the security deposit check which was signed and cashed on 6/24/2016. The endorsement states, "Endorsement and/or deposit of this check acknowledges receipt of 2016 CRP and agreement to pay $25 replacement fee if a copy is requested."The Certificate of Rent Paid is an important tax form and we take all measures to make sure the tenant is aware that is should not be misplaced and that there will be a charge to replace it. If [redacted] needs a replacement CRP, she can order one by calling [redacted]. There will be a $25 fee for a replacement as was outlined in the Security Deposit Settlement paperwork.
Initial Business Response /* (1000, 5, 2015/09/02) */
It is our position that this complaint is retaliatory and in response to a letter dated August 26, 2015 from our attorney that Ms. [redacted] just received. A copy of the letter is attached. Because this was a LEGAL matter prior to this complaint,...
we cannot comment any further and request that the Revdex.com close this case as satisfactorily resolved. Thank you in advance for your consideration.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This not a legal matter. There have been no legal filings in this case, and I'm disappointed Kleinman Realty Co. continues to evade addressing what has happened to me. This latest lack of response from Kleinman Realty Co. is in line with their overall lack of response. Mark [redacted], the supervisor of Mike [redacted], has yet to contact me as I was told he would in an email from Kleinman Realty Co. rental manager Wendy [redacted], sent Thursday, August 13, 2015 at 4:21 PM: "I'm sorry you do not feel safe and secure in your apartment. I have forwarded your message to Mark [redacted]. He should be contacting you shortly to address your email and concerns."
The email was in response to my own email of August 13, 2015 at 4:10 PM, in which I detailed the safety concerns I had and lack of a suitable response from property manager Mike [redacted]. I told her, "I don't feel safe here." I requested the email of Mark [redacted], supervisor to Mike [redacted] (I had left a voice mail for him but wanted to also put my concerns down in writing). I did not know what else to do given Mr. [redacted]'s refusal to address my concerns in our conversation after the break-in. In that conversation, with neighbor [redacted], it was revealed that on July 29th she let someone who said he was a painter into the building because we often had workers without any designation coming in and out so she didn't think anything of it. Mike said that contractors such as painters don't and won't wear anything designating them as such. Ms. [redacted] then asked if we could be told when contractors are going to come. Mike said no.
Kleinman Realty Co needs to address my complaint. I ask that Mr. [redacted] address it as I was told he would.
Thanks to the Revdex.com for helping facilitate this discussion.
Final Business Response /* (4000, 9, 2015/09/10) */
Our position remains the same. Because this matter was given to our legal counsel prior to the initial Revdex.com complaint, we cannot comment any further. We further request that the Revdex.com close this case as satisfactorily resolved, knowing that this is now a legal matter between the parties. Our legal counsel has already sent an additional letter. It is attached for the Revdex.com's review. Thank you.
Ms. [redacted] requested the following in her first posting “would like to be reimbursed for the mattress and box spring that I will now need to go out and purchase to replace the ones I had to toss out”. She is now requesting reimbursement for the mattress disposal fee in addition to the purchase of a new mattress and box spring. Ms. [redacted]’s lease clearly states in Sec. C.12: “Management will not reimburse or replace personal property that must be treated or eliminated.” Based on the terms of the lease there will be no reimbursement for either disposal charges or the purchase of a new mattress and/or box spring. As to her other claims, our first response was very specific as to the treatments that occurred at the property. Our detailed account of the treatments carry considerably more weight than her general claims. Ms. [redacted] has decided to use the Revdex.com as public leverage to settle this matter in her favor. This tactic is hardly fair or proper. This is a matter that would normally be settled by a judge in Conciliation Court, not by the Revdex.com. The Revdex.com should direct her to the Ramsey County Conciliation Court for further action. Thank you in advance for accepting this as our final response.
The heat stops working at least 5 times a year on the coldest days - maintenance continues to "fix" it for it to break again a few days later. Property Manager claims she’s seen “far less issues” with heat after it was “fixed” in 2021 (see screenshot) but I’ve already had to call in reports twice in the last week and 3 times via portal. Recommend not living here unless you want to heat to stop working plus a million other issues every month. Attached are screenshots to maintenance request in the last year - please note this doesn’t even include direct emails, emergency line request, or firefighters having to come in the middle of the night to stop flooding.
Other things that have happened:
-Electricity has gone off in entire building at least once a year - this year it happened on the hottest week of the year.
-Garage ceiling collapsed and caused flooding in my car
-Heat goes off 5-10 times a year - have had to call emergency lines multiple times
-gas stops working on stove multiple times a year
-Heat pipes collapsed randomly causing damage to floor length mirror
-ceiling collapsed in my bathroom causing damage to my bathroom items
-other units have flooded in the last year
Why did I live here? The location is amazing and since I travel for work 3-4 times a month I’m not in the unit often. I “normalized” all of these issues and lost sight of how bad the living situation is here. I have continued to work with Leslie Springg - she can be reasonable after having multiple conversations with her but it’s important you don’t give up on your stance if you want to make sure they make things “right” - I’ve had to be reimbursed for multiple damages of my personal items (over $1000) since I’ve lived here. This didn’t happen because they were nice - it happened because I had to continue to follow up with them on getting paid back for these damages. I’ve given up on trying to fix the heat/water issues and finally moving out.
Mr. [redacted] vacated apartment #[redacted] at [redacted] in St. Anthony, MN. The attached invoice from Alex [redacted] is for the 5 hours his company spent cleaning the apartment after it was vacated and the invoice from J’s Carpet & Upholstery Cleaning and Water Extraction LLC, is...
for the extensive carpet cleaning required, beyond normal wear and tear. The invoices for these extra services totaled $412.46. On the attached Transaction List, Mr. [redacted] was charged only $331.40 for cleaning and damages. The regular carpet cleaning charge has already been deducted and he has only been charged for the amount required beyond normal wear and tear. Additionally, the attached letter sent to Mr. [redacted] prior to his move-out on 7/28/16 expresses concern for the unsanitary conditions in his apartment and outlined our expectations as required per his lease. The first security deposit check was mailed on 6/15/16 and we did inadvertently omit the credit offered to Mr. [redacted] for vacating early. However, upon being notified of the error, a check in the amount of $179.00 was promptly mailed to him on 7/5/16. The payment is shown on the attached Transaction List. We hope this clarifies matters and proves that most of Mr. [redacted]’s claims are inaccurate. It is our position that this is a matter for Conciliation Court where a judge makes the final determination. It is not a matter to be debated with the Revdex.com acting as a judge. Thank you.
I am rejecting this response because:
Kleinman did not give an answer to what I requested. I feel they are not dealing with the pest inftestation the way they need to . They admitted in their response that our lease was not renewed because of the times we reported bed bugs. I had Plunketts state to me that the reason we kept getting the bedbugs back was definitely because Apt 3 was not following the instructions. Plunketts also stated that the whole building needs to be treated, not just one or two units at a time. We followed every instruction from Plunkett's and Kleinman prior to treatment. Plunketts states that if they see even one bug they will treat, however in the last instance all they saw was one that was collected as a sample and they would not treat. We then had two crawling on my walls and box springs and matresses full of them . I would like to be reimbursed for new beds and also for the mattress disposal fee.
It is unfortunate if [redacted] misplaced the Certificate of Rent Paid that was mailed with her security deposit settlement on 6/15/2016. Please see the attached copy of the statement that was mailed with her security deposit settlement. It clearly states, "Please note: Your 2016 CRP is enclosed with...
your security deposit settlement as is allowed by the Minnesota Department of Revenue. PLEASE DO NOT MISPLACE THE 2016 CRP FORM! There will be a $25.00 administrative fee to reproduce and mail a replacement CRP. Endorsement and/or deposit of your security deposit refund check is an acknowledgement of receipt of your 2016 CRP and agreement to pay $25.00 replacement fee if a copy is requested." In addition, I have also attached a front and back copy of the security deposit check which was signed and cashed on 6/24/2016. The endorsement states, "Endorsement and/or deposit of this check acknowledges receipt of 2016 CRP and agreement to pay $25 replacement fee if a copy is requested."The Certificate of Rent Paid is an important tax form and we take all measures to make sure the tenant is aware that is should not be misplaced and that there will be a charge to replace it. If [redacted] needs a replacement CRP, she can order one by calling [redacted]. There will be a $25 fee for a replacement as was outlined in the Security Deposit Settlement paperwork.
Initial Business Response /* (1000, 5, 2015/09/02) */
It is our position that this complaint is retaliatory and in response to a letter dated August 26, 2015 from our attorney that Ms. [redacted] just received. A copy of the letter is attached. Because this was a LEGAL matter prior to this complaint,...
we cannot comment any further and request that the Revdex.com close this case as satisfactorily resolved. Thank you in advance for your consideration.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This not a legal matter. There have been no legal filings in this case, and I'm disappointed Kleinman Realty Co. continues to evade addressing what has happened to me. This latest lack of response from Kleinman Realty Co. is in line with their overall lack of response. Mark [redacted], the supervisor of Mike [redacted], has yet to contact me as I was told he would in an email from Kleinman Realty Co. rental manager Wendy [redacted], sent Thursday, August 13, 2015 at 4:21 PM: "I'm sorry you do not feel safe and secure in your apartment. I have forwarded your message to Mark [redacted]. He should be contacting you shortly to address your email and concerns."
The email was in response to my own email of August 13, 2015 at 4:10 PM, in which I detailed the safety concerns I had and lack of a suitable response from property manager Mike [redacted]. I told her, "I don't feel safe here." I requested the email of Mark [redacted], supervisor to Mike [redacted] (I had left a voice mail for him but wanted to also put my concerns down in writing). I did not know what else to do given Mr. [redacted]'s refusal to address my concerns in our conversation after the break-in. In that conversation, with neighbor [redacted], it was revealed that on July 29th she let someone who said he was a painter into the building because we often had workers without any designation coming in and out so she didn't think anything of it. Mike said that contractors such as painters don't and won't wear anything designating them as such. Ms. [redacted] then asked if we could be told when contractors are going to come. Mike said no.
Kleinman Realty Co needs to address my complaint. I ask that Mr. [redacted] address it as I was told he would.
Thanks to the Revdex.com for helping facilitate this discussion.
Final Business Response /* (4000, 9, 2015/09/10) */
Our position remains the same. Because this matter was given to our legal counsel prior to the initial Revdex.com complaint, we cannot comment any further. We further request that the Revdex.com close this case as satisfactorily resolved, knowing that this is now a legal matter between the parties. Our legal counsel has already sent an additional letter. It is attached for the Revdex.com's review. Thank you.
Ms. [redacted] requested the following in her first posting “would like to be reimbursed for the mattress and box spring that I will now need to go out and purchase to replace the ones I had to toss out”. She is now requesting reimbursement for the mattress disposal fee in addition to the purchase of a new mattress and box spring. Ms. [redacted]’s lease clearly states in Sec. C.12: “Management will not reimburse or replace personal property that must be treated or eliminated.” Based on the terms of the lease there will be no reimbursement for either disposal charges or the purchase of a new mattress and/or box spring. As to her other claims, our first response was very specific as to the treatments that occurred at the property. Our detailed account of the treatments carry considerably more weight than her general claims. Ms. [redacted] has decided to use the Revdex.com as public leverage to settle this matter in her favor. This tactic is hardly fair or proper. This is a matter that would normally be settled by a judge in Conciliation Court, not by the Revdex.com. The Revdex.com should direct her to the Ramsey County Conciliation Court for further action. Thank you in advance for accepting this as our final response.