Klement Chrysler Dodge Jeep, LP

The existence of hail damage on the vehicle was disclosed and pictures of every panel of the specific vehicle she was looking to purchase were sent to the customer There are no other vehicles of this model and trim line on the lot so the pictures were of the correct vehicle We had a hail storm in and there was never a count taken on the specific number of hail dents on any vehicle, and no specific number of dents was disclosed to the customer The dealership agreed to pay for the hotel stay for the customer but never agreed to paying for the plane ticket itself because in discussion with the customer on price she ask if any further discount could be made to accommodate her travel expense and she received an additional discount on the vehicle, on top of the discount for the disclosed hail damage, to help cover that costThe salesman picked the customer up at the airport and took her to the hotel and paid for it, he also picked the customer up the next morning and brought her to the dealershipAll of her transportation needs were taken care of by the dealership while she was here The customer did not drive the vehicle a second time until after she had chosen to purchase the car, completed all paperwork, including a hail damage waiver, and produced a check for the vehicle At this point she took the vehicle for the 2nd time The vehicle is a model and had been on the lot for a year and in that time a flash had come out for that vehicle and unfortunately didn’t get performed until the customer arrivedThis is not something that “sensors indicate” this is just like a recall or update that comes out for the vehicle that needs to be performed The flash (which was what was required to fix the vehicle) requires that the car be driven miles to reset the PCM (car’s computer)As we stated in our previous response, we should have taken the car for that mile reset drive before it was given back to the customer When the vehicle was brought back after the purchase, the GM took the vehicle and completed the flash with the mile reset driveUpon returning from the drive the GM found the customer upset and wanting out of the deal He obliged that request no questions asked, returned her check, and voided her contracts even though the vehicle was at that time and still is in proper working conditionNo employee was sarcastic with the customer, the question was genuine in that they wanted to help her get home Several employees were instructed to get on the phone and find a rental company for the customer A rental company was found an hour away at the airport and the customer was taken to the airport so she could rent a carNo employee would ever assume a customer is just going to take a car deal, and we were in no way trying to “unload” a vehicle on the customerWe were honest from the start with the hail damage and have continued to be throughout this process Another dealership did want that vehicle but our customers are priority so we will not sell a vehicle a customer is looking at to another dealership just to make a dealThe vehicle does remain on our lot only because dealings with other dealerships happen quickly and they will move on and find another vehicle for their customer if the one they want is not available instantlyThe vehicle ran properly and to factory specs while the customer was hereThe vehicle is still running properly and is backed by a year / 100,mile Chrysler warranty

We do honor our prices online but as all of our disclaimers state you must qualify for the incentives and/or discounts listed on the site and it is the responsibility of the consumer to verify that they qualify for those discounts Our disclaimers also state that in order to qualify for the advertised discounts the customer must finance through a Klement Chrysler Jeep Dodge Ram lenderOur disclaimers are located on the Legal Notices & Disclaimers page, each of the vehicle inventory pages, and every individual vehicle pageWe do not have any manager named Percy and the owners name is Karl KlementOur GM’s name is ***There was no wrong doing on our part, there was no “bait and switch” tactic because all of our disclaimers are abundantly and clearly displayed throughout the websitePlease see attached document for reference to all disclaimer locations and content

We
do honor our prices online but as all of our disclaimers state you must qualify
for the incentives and/or discounts listed on the site and it is the
responsibility of the consumer to verify that they qualify for those
discounts.  Our disclaimers also state that in order to qualify...

for the
advertised discounts the customer must finance through a Klement Chrysler Jeep
Dodge Ram lender. Our disclaimers are located on the Legal Notices &
Disclaimers page, each of the vehicle inventory pages, and every individual
vehicle page. We do not have any manager named Percy and the owners name is
Karl Klement. Our GM’s name is [redacted]. There was no wrong doing on our part,
there was no “bait and switch” tactic because all of our disclaimers are
abundantly and clearly displayed throughout the website. Please see attached document for reference to all disclaimer locations and content.

The
existence of hail damage on the vehicle was disclosed and pictures of every
panel of the specific vehicle she was looking to purchase were sent to the
customer.  There are no other vehicles of this model and trim line on the
lot so the pictures were of the correct vehicle.  We had a hail storm in
2014 and there was never a count taken on the specific number of hail dents on
any vehicle, and no specific number of dents was disclosed to the
customer.  The dealership agreed to pay for the hotel stay for the
customer but never agreed to paying for the plane ticket itself because in
discussion with the customer on price she ask if any further discount could be
made to accommodate her travel expense and she received an additional discount
on the vehicle, on top of the discount for the disclosed hail damage, to help
cover that cost. The salesman picked the customer up at the airport and took
her to the hotel and paid for it, he also picked the customer up the next
morning and brought her to the dealership. All of her transportation needs were
taken care of by the dealership while she was here.  The customer did not
drive the vehicle a second time until after she had chosen to purchase the car,
completed all paperwork, including a hail damage waiver, and produced a check
for the vehicle.  At this point she took the vehicle for the 2nd
time.  The vehicle is a 2014 model and had been on the lot for a year and
in that time a flash had come out for that vehicle and unfortunately didn’t get
performed until the customer arrived. This is not something that “sensors
indicate” this is just like a recall or update that comes out for the vehicle
that needs to be performed.  The flash (which was what was required to fix
the vehicle) requires that the car be driven 20 miles to reset the PCM (car’s
computer). As we stated in our previous response, we should have taken the car
for that 20 mile reset drive before it was given back to the customer. 
When the vehicle was brought back after the purchase, the GM took the vehicle
and completed the flash with the 20 mile reset drive. Upon returning from the
drive the GM found the customer upset and wanting out of the deal.  He
obliged that request no questions asked, returned her check, and voided her
contracts even though the vehicle was at that time and still is in proper
working condition. No employee was sarcastic with the customer, the question
was genuine in that they wanted to help her get home.  Several employees
were instructed to get on the phone and find a rental company for the
customer.  A rental company was found an hour away at the airport and the
customer was taken to the airport so she could rent a car. No employee would
ever assume a customer is just going to take a car deal, and we were in no way
trying to “unload” a vehicle on the customer. We were honest from the start
with the hail damage and have continued to be throughout this process.
 Another dealership did want that vehicle but our customers are priority
so we will not sell a vehicle a customer is looking at to another dealership
just to make a deal. The vehicle does remain on our lot only because dealings
with other dealerships happen quickly and they will move on and find another
vehicle for their customer if the one they want is not available instantly. The
vehicle ran properly and to factory specs while the customer was here. The
vehicle is still running properly and is backed by a 5 year / 100,000 mile
Chrysler warranty.