My wife and I have been taking our vehicles to [redacted] for almost years now and the service there is nothing less than outstanding [redacted] and his folks always do a great job, do it quickly, and for a fair price If he can't do it, he'll just tell you that up front; he means what he says and says what he means You can't do better than this place Period
It seems just like a gas station but [redacted] is truly one of the smartest and inexpensive mechanics aroundI have taken my old and new, cheap and expensive cars there, and the next day when I pick them up they are always fixed perfectly and the prices are always the best in the state- [redacted]
Initial Business Response /* (1000, 5, 2016/03/17) */
RE: Case# 57356940: *** ***
After being notified of the compliant issued by Mr***, the dealership has reviewed all documents presented to the client at the time of his purchaseWe have attached documentation, signed by
the consumer at the time of purchase, showing that he was provided proper notification of both the $cost and coverage offered with the purchase of the Car Care ProductEach of these four documents clearly show the cost of the product to the clientBased on these documents, we believe the product, purchased at the time of sale, was properly disclosed and explained
Please let us know if there are any additional questions related to this matter
Sincerely,
*** ***
General Manager/ Area Vice President
East Bay BMW/MINI
Initial Consumer Rebuttal /* (3000, 7, 2016/03/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The finance officer at east bay BMW is using fraudulent practice of telling customers its free product and with sweet talks and showing too much hurry gave me highlight of documents and he completely misguided meI did not know at that time that he can cheat me for money and FREE product he is giving to me is NOT FREE and on top of that there is $renewal free every time I use itMistake I did that I trusted him that day and signed documents wherever he was asking me to sign as he was assuring me every time that there is no hidden fee or charge
I need $refund from east bay BMW and they also need to stop this fraudulent practice of making use of customers trust to cheat them
Initial Business Response /* (1000, 5, 2016/02/17) */
Contact Name and Title: [redacted]
Contact Phone: XXX XXX XXXX
Contact Email: [redacted]
To whom it may concern: Mrs.[redacted] contacted East Bay BMW after her vehicle failed and required vehicle to be...
towed in. I provided the client the telephone number for BMW CR Road Side assistance and explained to her the process. I also advised her that they may want to tow the vehicle to the most local BMW dealer which in the case was Peter Pan BMW, I informed her that she is welcome to request the vehicle to be towed from the location to East Bay- BMW NA CR I assume declined that request or she didn't specify. Several days later [redacted] ( daughter) reach out to me for insight as I mentioned to her previously that she is welcome to contact me if she has any question or concern during the course of repairs and such. She mentioned that they are perform a fuel pump related repair and she no longer has faith in the vehicle and is requested BMW to take the vehicle back. I then advised her that this is a matter that needs to be addressed directly with the manufacture. I Provided her the telephone number to call. Several days later I receive a transferred phone call from my call center stating an angry client would like to speak with me ( later to find out it was mother of [redacted]) Mrs. [redacted]( mother) immediately began screaming at me and using very harsh language, kindly and calmly I informed her that I am here to help and to please come down... No such thing occurred. she continued to Bark order request for East Bay BMW to pick up the car from Peter Pan, I stated that we can not do that and that she should seek further assistance from BMW NA. She did not request any history or service records what's so ever. We would have no problem providing the client any and all history if that is what she would like.
Initial Consumer Rebuttal /* (3000, 8, 2016/02/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The Peter Pan dealership was forcing me to come pick up the vehicle and said the car cannot stay here, and that they didn't have the proper storage. My mom reached out to East Bay BMW and said she won't have me back in the same vehicle that put my life at risk and explained to the service manager that this problem happened before and EastBay failed to report it in the records. [redacted] did provide me with the CR number however the dealership failed on sending the accurate vehicle repair history to CR which led to the conclusion by them that my car is ineligible to be swapped or terminated. Now the car is once again in repairs for the same exact issues at Peter Pan and with greater issues to top that. It's not fair to me to be paying $655 a month on this lease and spending every other month at the dealership for the same issues. They claim they repair sensors, fuel pump modules and etc to correct why the car may be stopping yet the issue still continues and remains in service. It's up to the dealers to ensure every vehicle is safe to drive and if not to reach out to CR and provide the accurate vehicle history reports to provide a resolution. At this point with this car shutting off with out warning so many times, I will NOT drive the car no more and expect a swap or termination in my lease. So the assistance they provided is beyond unsatisfactory and no they did not offer to have the car towed to East Bay. They said its up to CR, and if not the car will be repoed and towed since they do no pick up people's cars according to [redacted].
Final Business Response /* (4000, 10, 2016/02/26) */
To whom it may concern; we had provided BMW NA all service records for the vehicle. I have copies of the email to BMW NA to the person working on the case file, we actually CC all the BMW reps- the full entire history was sent, all of 4 visits here at East Bay BMW. I am happy to assist in any way I can, I am not sure what you would like me to say or do. I have left a voicemail for [redacted] at XXX XX XXXX- requesting assistance on how to proceed.
awaiting call back- Thank you
Final Consumer Response /* (4200, 13, 2016/02/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
East Bay BMW and [redacted] from BMW North America need to empathize and find a solution for me. I won't drive an unsafe car. The car is currently yet again at Peter Pan BMW for the same issues and now has a problem going in reverse. If East Bay BMW can't do anything, they need to at least make sure their customer is taken care of by BMW North America. Also East Bay BMW did not report all repairs I had done and the concerns I've brought to their attention. I'm paying 700$ for a car that shuts off on the freeway, has ignition and electrical issues, and now also it doesn't go in reverse. Clearly my safety is at risk, and someone needs to do something about it
My wife and I have been taking our vehicles to [redacted] for almost 20 years now and the service there is nothing less than outstanding. [redacted] and his folks always do a great job, do it quickly, and for a fair price. If he can't do it, he'll just tell you that up front; he means what he says and says what he means. You can't do better than this place. Period.
It seems just like a gas station but [redacted] is truly one of the smartest and inexpensive mechanics around. I have taken my old and new, cheap and expensive cars there, and the next day when I pick them up they are always fixed perfectly and the prices are always the best in the state. -[redacted]
My wife and I have been taking our vehicles to [redacted] for almost years now and the service there is nothing less than outstanding [redacted] and his folks always do a great job, do it quickly, and for a fair price If he can't do it, he'll just tell you that up front; he means what he says and says what he means You can't do better than this place Period
It seems just like a gas station but [redacted] is truly one of the smartest and inexpensive mechanics aroundI have taken my old and new, cheap and expensive cars there, and the next day when I pick them up they are always fixed perfectly and the prices are always the best in the state- [redacted]
Initial Business Response /* (1000, 5, 2016/03/17) */
RE: Case# 57356940: *** ***
After being notified of the compliant issued by Mr***, the dealership has reviewed all documents presented to the client at the time of his purchaseWe have attached documentation, signed by
the consumer at the time of purchase, showing that he was provided proper notification of both the $cost and coverage offered with the purchase of the Car Care ProductEach of these four documents clearly show the cost of the product to the clientBased on these documents, we believe the product, purchased at the time of sale, was properly disclosed and explained
Please let us know if there are any additional questions related to this matter
Sincerely,
*** ***
General Manager/ Area Vice President
East Bay BMW/MINI
Initial Consumer Rebuttal /* (3000, 7, 2016/03/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The finance officer at east bay BMW is using fraudulent practice of telling customers its free product and with sweet talks and showing too much hurry gave me highlight of documents and he completely misguided meI did not know at that time that he can cheat me for money and FREE product he is giving to me is NOT FREE and on top of that there is $renewal free every time I use itMistake I did that I trusted him that day and signed documents wherever he was asking me to sign as he was assuring me every time that there is no hidden fee or charge
I need $refund from east bay BMW and they also need to stop this fraudulent practice of making use of customers trust to cheat them
Initial Business Response /* (1000, 5, 2016/02/17) */
Contact Name and Title: [redacted]
Contact Phone: XXX XXX XXXX
Contact Email: [redacted]
To whom it may concern: Mrs.[redacted] contacted East Bay BMW after her vehicle failed and required vehicle to be...
towed in. I provided the client the telephone number for BMW CR Road Side assistance and explained to her the process. I also advised her that they may want to tow the vehicle to the most local BMW dealer which in the case was Peter Pan BMW, I informed her that she is welcome to request the vehicle to be towed from the location to East Bay- BMW NA CR I assume declined that request or she didn't specify. Several days later [redacted] ( daughter) reach out to me for insight as I mentioned to her previously that she is welcome to contact me if she has any question or concern during the course of repairs and such. She mentioned that they are perform a fuel pump related repair and she no longer has faith in the vehicle and is requested BMW to take the vehicle back. I then advised her that this is a matter that needs to be addressed directly with the manufacture. I Provided her the telephone number to call. Several days later I receive a transferred phone call from my call center stating an angry client would like to speak with me ( later to find out it was mother of [redacted]) Mrs. [redacted]( mother) immediately began screaming at me and using very harsh language, kindly and calmly I informed her that I am here to help and to please come down... No such thing occurred. she continued to Bark order request for East Bay BMW to pick up the car from Peter Pan, I stated that we can not do that and that she should seek further assistance from BMW NA. She did not request any history or service records what's so ever. We would have no problem providing the client any and all history if that is what she would like.
Initial Consumer Rebuttal /* (3000, 8, 2016/02/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The Peter Pan dealership was forcing me to come pick up the vehicle and said the car cannot stay here, and that they didn't have the proper storage. My mom reached out to East Bay BMW and said she won't have me back in the same vehicle that put my life at risk and explained to the service manager that this problem happened before and EastBay failed to report it in the records. [redacted] did provide me with the CR number however the dealership failed on sending the accurate vehicle repair history to CR which led to the conclusion by them that my car is ineligible to be swapped or terminated. Now the car is once again in repairs for the same exact issues at Peter Pan and with greater issues to top that. It's not fair to me to be paying $655 a month on this lease and spending every other month at the dealership for the same issues. They claim they repair sensors, fuel pump modules and etc to correct why the car may be stopping yet the issue still continues and remains in service. It's up to the dealers to ensure every vehicle is safe to drive and if not to reach out to CR and provide the accurate vehicle history reports to provide a resolution. At this point with this car shutting off with out warning so many times, I will NOT drive the car no more and expect a swap or termination in my lease. So the assistance they provided is beyond unsatisfactory and no they did not offer to have the car towed to East Bay. They said its up to CR, and if not the car will be repoed and towed since they do no pick up people's cars according to [redacted].
Final Business Response /* (4000, 10, 2016/02/26) */
To whom it may concern; we had provided BMW NA all service records for the vehicle. I have copies of the email to BMW NA to the person working on the case file, we actually CC all the BMW reps- the full entire history was sent, all of 4 visits here at East Bay BMW. I am happy to assist in any way I can, I am not sure what you would like me to say or do. I have left a voicemail for [redacted] at XXX XX XXXX- requesting assistance on how to proceed.
awaiting call back- Thank you
Final Consumer Response /* (4200, 13, 2016/02/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
East Bay BMW and [redacted] from BMW North America need to empathize and find a solution for me. I won't drive an unsafe car. The car is currently yet again at Peter Pan BMW for the same issues and now has a problem going in reverse. If East Bay BMW can't do anything, they need to at least make sure their customer is taken care of by BMW North America. Also East Bay BMW did not report all repairs I had done and the concerns I've brought to their attention. I'm paying 700$ for a car that shuts off on the freeway, has ignition and electrical issues, and now also it doesn't go in reverse. Clearly my safety is at risk, and someone needs to do something about it
My wife and I have been taking our vehicles to [redacted] for almost 20 years now and the service there is nothing less than outstanding. [redacted] and his folks always do a great job, do it quickly, and for a fair price. If he can't do it, he'll just tell you that up front; he means what he says and says what he means. You can't do better than this place. Period.
It seems just like a gas station but [redacted] is truly one of the smartest and inexpensive mechanics around. I have taken my old and new, cheap and expensive cars there, and the next day when I pick them up they are always fixed perfectly and the prices are always the best in the state. -[redacted]