Klick Lewis, Inc.

I had stopped a week prior to my appointment to have some accessories added to my Corvette. I talked with Scott Rhine the Service Manager and he reassured me that they can take care of my requests. When I went in for my appointment today I was greeted by Scott. He welcomed me and told me that Michael Hayes would be writing my up. Michael introduced himself and he also reassured me that everything would be taken care of.

This being the first time to this dealership I found it rewarding that what had to be completed was and it was on time as they told me when I drove into service this morning.

When you have service employees such as Scott and Michael you know that everything else will go great.

Jim B.

***,
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I apologize for not getting back to you yesterdayI needed to talk to *** to see what correspondence he had with this matter
I have attached a letter that was emailed to *** *** on September 29, by our VP of Sales, *** L*** (also the owner’s son).
After a very lengthy conversation with ** ***, *** was able research what occurred with the *** issueHe did discover that on 2-22-there was a discrepancy created between two vehicles at our Reconditioning ShopHe attempted to contact *** to get the discrepancy rectified*** abruptly told him that since we are no longer a client of theirs, we are now treated like a consumerThat being said they will do nothing to help us, we tried on numerous occasions
*** then called *** *** to let them know of his attempt to rectify the discrepancy, but that *** was unwilling to offer a solutionHe emailed the attached letter to themUnfortunately, since we no longer use ***, there was nothing more we could do to help rectify the problem
** *** was trying to reach the owner, Warren L***I explained to her that Warren was not available and that *** was the best point of contact on the matterNevertheless, after ** *** badgered me for a lengthy period of time, used profane language, and threatened to contact Revdex.com, I simply told her she can do what she feels is best but *** is doing all that he can to help her. In our last correspondence with *** *** they had the letter from *** and were making their own attempt to find a solution to the problemThanks for your timeFeel free to contact us directly should you have any questions
Regards,
Dianna B***
Executive Administrative Manager
And Customer Care Specialist
KLICK Lewis
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I am truly sorry for the delay in responding to your email, I was out for personal issues and returned yesterday.  Today our General Motors rep. was here and was able to review [redacted] case. We have determined that even though it is out of the extended policy coverage they will honor **...

[redacted] $1300.00 reimbursement.  I apologized for any miscommunication there may have been between [redacted] and myself.  Please note that Mr Lewis the president of Klick Lewis has contacted and assured [redacted] that he will be receiving the reimbursement. If you may have any further questions please do not hesitate to contact me. Thank You Benjamin R[redacted]Service DirectorKlick Lewis Inc.

June 9, 2016[redacted] purchased his 2007 [redacted] on November 7, 2015. This vehicle had 96,803 miles at purchase. At the time of this purchase he signed the AllState vehicle service contract with a 36 month or 30,000 mile warranty and chose the basic care plan with $200 deductible that was...

clearly indicated on the agreement. The basic plan only Covers certain elements of the engine, drive axles and transmission. The brochure given at the time of sale also outlines specific parts that are excluded in the warranty, such as: drive belts, hoses, Spark plugs, batteries and glass. Copies of the signed warranty contract agreement and copies of the warranty options brochure are attached.During his first service visit, the Complaint was that the transmission was not shifting properly and it was found that the transfer case had failed. This was covered under the warranty and the customer was asked to pay the deductible at this time, per contract agreement. This request was challenged by the customer with the complaint that he was never told about the deductible and this complaint was escalated to a conversation with the owner. At this time Klick Lewis took care of the deductible charges as a good faith effort to provide customer service. This warranty deductible was written off on March 10th. Documentation of this has been attached. The next two service visits were of no cost to the customer. By the time the vehicle was at 104,809 miles, the [redacted] was in need of a serpentine belt tensioner, power steering belt and a power steering hose, all of which were completed at different dates between May 3' and May 19". As per the attached service contract, these services are excluded repairs. The repairs that we are asking the customer to pay have also been discounted. Please see attached repair orders with the no charges and discounts applied to the repairs are highlighted in yellow.For each of the six service visits, a complimentary rental car was provided each time with the exception of the last service visit. In summary, [redacted] signed a service Contract which states that the customer has read and agreed to the terms of basic care plan warranty and was also given a pamphlet breaking down each care plan Covered in chart form.In response to the outcome desired by the Customer, we feel that it is reasonable to ask the customer to start to take responsibility for the Cost of maintaining his vehicle.Regards,Customer Relations Director

It is my understanding that our VP of Sales, Patrick L[redacted] has been in contact with [redacted]. Patrick L[redacted] is working on finding him another vehicle. I am not sure when [redacted] filled this complaint. Dianna B[redacted]KLICK Lewis

From: [redacted], [redacted] <[redacted].com>Date: Mon, Nov 23, 2015 at 10:49 AMSubject: Complaint #[redacted]To: "[email protected]" <[email protected]>I have received a check for $1,300 from Klick Lewis.  Please change the status of my complaint to: resolved – consumer satisfied. Sincerely, [redacted]

Review: We went to Klick Lewis to purchase a vehicle. We agreed to the terms on the phone and the paperwork was prepared by the time we arrived to pick up the car. When we arrived, an additional $250 was demanded in order to take delivery of the vehicle. We gave a check for the $250 and were told that they would hold the check for a couple of weeks. They deposited the check before it was agreed upon and the check was returned. We were also charged a NSF charge from our bank in the amount of $38. After the check was returned, we called the dealership and paid over the phone via our debit card. The salesman assured us that the check would not be run through our account again since we already paid the $250. However, a few days later the check was processed through our account. The check was again returned. Our bank charged us another $38. fee. Following their latest attempt to charge the $250 after already collecting it, the dealership put another check through my account in the amount of $35. This check was paid. After realizing that I did not write a check in the amount of $35. to the dealership, I obtained a copy of the check. The check was a generic check printed by the dealership. I did not sign authorize or sign the check. However, the check indicated that they had obtained authorization from the account holder. This check was unauthorized.

After inquiring about this fraudulant transaction and the $250 check that was not disclosed in our documentation, we received a warranty contract in the mail. When I inquired with the warranty company they would not give me any information. They just stated that I used to have a warranty but that it had since been cancelled. I never elected for a warranty. I never signed any paperwork for a warranty and my paperwork does not indicate election for a warranty.

I believe that the dealership issued a warranty to cover up the additional $250 charge that was never disclosed on the paperwork. They later cancelled the warranty and got their $250 back.Desired Settlement: I would request that I be reimbursed the $250 that was demanded after vehicle delivery. This was never disclosed and therefore unlawful. I also request that I am reimbursed for my bank fees that total $76. In addition, a refund should be issued for the $35. unauthorized check. I would also suggest that the dealership is investigated for fraud. Not only was money exchanged and not disclosed, but also a warranty was applied for and issued under my name without my authorization.

I have also submitted a request for investegation for the unauthorized check that was written and endorsed by Klick Lewis Inc.

Business

Response:

I am going to research this complaint with our sales department and provide a detailed response within the week. **

Business

Response:

Revdex.com

Review: Klick Lewis entered in false information into a [redacted] report about my vehicle. I have never taken my car there and on my [redacted] report they entered that my vehicle was there in February of 2013. Due to their negligence and false info when I went to trade my vehicle in this past week at a local dealership I deal with I am unable to do so because of a mileage discrepancy which is the false info they entered. I called their dealership and tried to get help on September 24 and they admitted the fault and explained when they log into [redacted] that only use the last 6 of VIN number and are suppose to match that up with the make and model of vehicle but due to their irresponsibility they just clicked one and went one. My vehicle just so happened to be the one they entered info on. Not only did I not receive customer service and help after they admitted fault the owner Warren L[redacted]'s secretary was beyond rude and unprofessional. I own a business and never would allow my assistants or any employee to speak to a customer that way. I left many messages with employees asking for help resolve this issue and none called me back or fixed this problem. Since theyre the ones who entered in the wrong info theyre the ones who have to contact [redacted] and fix it. Due to this I have been unable to purchase my new vehicle and as of tomorrow it goes off of hold with my dealership. No one should ever have to go through what I have the last 4 days and the phone calls and time ive put into an issue that is a dealerships fault only to have that dealership own up to their mess up but not care about fixing it since I am not purchasing my new car there. Ive never been given such a run around and avoided. THey know they did wrong and you would think one working in the business and customer service world would want to make their mistake right but not them. THey have horrible customer service and are so unprofessional in how they speak to me. I hope by taking more time to file this complaint something comes of this.Desired Settlement: I would like for Klick Lewis to fix the issue that they created. Which is all I asked for back on Sept 24 and here it is Sept 29th and nothing has been resolved. They being the ones who entered in the wrong information on my [redacted] report need to correct it. Since I have owned my vehicle it has never been taken to this dealership therefore they had no right in loging info in on it. Its complete negligence and laziness.

Business

Response:

[redacted],

I apologize for not getting back to you yesterday. I needed to talk to [redacted] to see what correspondence he had with this matter.

I have attached a letter that was emailed to [redacted] on September 29, 2014 by our VP of Sales, [redacted] L[redacted] (also the owner’s son).

After a very lengthy conversation with [redacted], [redacted] was able research what occurred with the [redacted] issue. He did discover that on 2-22-2013 there was a discrepancy created between two vehicles at our Reconditioning Shop. He attempted to contact [redacted] to get the discrepancy rectified. [redacted] abruptly told him that since we are no longer a client of theirs, we are now treated like a consumer. That being said they will do nothing to help us, we tried on numerous occasions.

[redacted] then called [redacted] to let them know of his attempt to rectify the discrepancy, but that [redacted] was unwilling to offer a solution. He emailed the attached letter to them. Unfortunately, since we no longer use [redacted], there was nothing more we could do to help rectify the problem.

[redacted] was trying to reach the owner, Warren L[redacted]. I explained to her that Warren was not available and that [redacted] was the best point of contact on the matter. Nevertheless, after [redacted] badgered me for a lengthy period of time, used profane language, and threatened to contact Revdex.com, I simply told her she can do what she feels is best but [redacted] is doing all that he can to help her. In our last correspondence with [redacted] they had the letter from [redacted] and were making their own attempt to find a solution to the problem. Thanks for your time. Feel free to contact us directly should you have any questions.

Regards,

Dianna B[redacted]

Executive Administrative Manager

And Customer Care Specialist

KLICK Lewis

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