It is my understanding that our VP of Sales, Patrick L [redacted] has been in contact with [redacted] Patrick L [redacted] is working on finding him another vehicleI am not sure when [redacted] filled this complaintDianna B***KLICK Lewis
I am truly sorry for the delay in responding to your email, I was out for personal issues and returned yesterday Today our General Motors repwas here and was able to review [redacted] caseWe have determined that even though it is out of the extended policy coverage they will honor ** [redacted] $reimbursement I apologized for any miscommunication there may have been between [redacted] and myself Please note that Mr Lewis the president of Klick Lewis has contacted and assured [redacted] that he will be receiving the reimbursementIf you may have any further questions please do not hesitate to contact meThank You Benjamin R [redacted] Service DirectorKlick Lewis Inc
June 9, [redacted] purchased his [redacted] on November 7, This vehicle had 96,miles at purchaseAt the time of this purchase he signed the AllState vehicle service contract with a month or 30,mile warranty and chose the basic care plan with $deductible that was clearly indicated on the agreementThe basic plan only Covers certain elements of the engine, drive axles and transmissionThe brochure given at the time of sale also outlines specific parts that are excluded in the warranty, such as: drive belts, hoses, Spark plugs, batteries and glassCopies of the signed warranty contract agreement and copies of the warranty options brochure are attached.During his first service visit, the Complaint was that the transmission was not shifting properly and it was found that the transfer case had failedThis was covered under the warranty and the customer was asked to pay the deductible at this time, per contract agreementThis request was challenged by the customer with the complaint that he was never told about the deductible and this complaint was escalated to a conversation with the ownerAt this time Klick Lewis took care of the deductible charges as a good faith effort to provide customer serviceThis warranty deductible was written off on March 10thDocumentation of this has been attachedThe next two service visits were of no cost to the customerBy the time the vehicle was at 104,miles, the [redacted] was in need of a serpentine belt tensioner, power steering belt and a power steering hose, all of which were completed at different dates between May 3' and May 19"As per the attached service contract, these services are excluded repairsThe repairs that we are asking the customer to pay have also been discountedPlease see attached repair orders with the no charges and discounts applied to the repairs are highlighted in yellow.For each of the six service visits, a complimentary rental car was provided each time with the exception of the last service visitIn summary, [redacted] signed a service Contract which states that the customer has read and agreed to the terms of basic care plan warranty and was also given a pamphlet breaking down each care plan Covered in chart form.In response to the outcome desired by the Customer, we feel that it is reasonable to ask the customer to start to take responsibility for the Cost of maintaining his vehicle.Regards,Customer Relations Director
It is my understanding that our VP of Sales, Patrick L [redacted] has been in contact with [redacted] Patrick L [redacted] is working on finding him another vehicleI am not sure when [redacted] filled this complaintDianna B***KLICK Lewis
I am truly sorry for the delay in responding to your email, I was out for personal issues and returned yesterday Today our General Motors repwas here and was able to review [redacted] caseWe have determined that even though it is out of the extended policy coverage they will honor ** [redacted] $reimbursement I apologized for any miscommunication there may have been between [redacted] and myself Please note that Mr Lewis the president of Klick Lewis has contacted and assured [redacted] that he will be receiving the reimbursementIf you may have any further questions please do not hesitate to contact meThank You Benjamin R [redacted] Service DirectorKlick Lewis Inc
June 9, [redacted] purchased his [redacted] on November 7, This vehicle had 96,miles at purchaseAt the time of this purchase he signed the AllState vehicle service contract with a month or 30,mile warranty and chose the basic care plan with $deductible that was clearly indicated on the agreementThe basic plan only Covers certain elements of the engine, drive axles and transmissionThe brochure given at the time of sale also outlines specific parts that are excluded in the warranty, such as: drive belts, hoses, Spark plugs, batteries and glassCopies of the signed warranty contract agreement and copies of the warranty options brochure are attached.During his first service visit, the Complaint was that the transmission was not shifting properly and it was found that the transfer case had failedThis was covered under the warranty and the customer was asked to pay the deductible at this time, per contract agreementThis request was challenged by the customer with the complaint that he was never told about the deductible and this complaint was escalated to a conversation with the ownerAt this time Klick Lewis took care of the deductible charges as a good faith effort to provide customer serviceThis warranty deductible was written off on March 10thDocumentation of this has been attachedThe next two service visits were of no cost to the customerBy the time the vehicle was at 104,miles, the [redacted] was in need of a serpentine belt tensioner, power steering belt and a power steering hose, all of which were completed at different dates between May 3' and May 19"As per the attached service contract, these services are excluded repairsThe repairs that we are asking the customer to pay have also been discountedPlease see attached repair orders with the no charges and discounts applied to the repairs are highlighted in yellow.For each of the six service visits, a complimentary rental car was provided each time with the exception of the last service visitIn summary, [redacted] signed a service Contract which states that the customer has read and agreed to the terms of basic care plan warranty and was also given a pamphlet breaking down each care plan Covered in chart form.In response to the outcome desired by the Customer, we feel that it is reasonable to ask the customer to start to take responsibility for the Cost of maintaining his vehicle.Regards,Customer Relations Director