Kliemann Bros Heating & Air Conditioning

Hello ***, We have had no contact from you since 2/3/Our office hours are Monday - Friday 7:- 4:and all of our phone calls are logged and we have not received a phone call from you since before that date We have never received any emails or letters from you after that date as well We had no hesitation in trying to make you satisfied with your purchase We addressed everyone of your concerns with the different service calls we made to your house on 12/9/14, 12/10/14, 12/15/14, and 1/9/We even brought out the [redacted] factory service technician to your home to go through your system and show that it was working properly Every time we came to your home everything was working correctly and the system was maintaining temperature as it should The system you have installed logs all activity and problems in the thermostat, we even sent the data back to [redacted] to see if there was something we are missing and [redacted] got back to us and said the system was running perfectly We have gone above and beyond to try and show you the system is doing what it is suppose to Every time we would see that the system was working hard to get up to temperature it would be related to user input adjusting the temperature way down and then turning it way back up We have explained to you several times how to operate the system and if you kept messing with the temperature all the time with such big changes then the system would struggle to keep up You kept comparing the new variable speed system to your year old single stage system and how it didnt work like your old system The variable speed systems are not suppose to work like old inefficient systems, they are not suppose to put out the same temperature heat as your old system If you would set the temperature and let the system do its job instead of constantly changing it to see what it does the system would work fine It is really discouraging that you would take to this forum and write that since you have paid us we have not followed up with you and not responded to any of your communications when you have not tried to contact us once! We told you we have a year guarantee and if you where not happy we would make it right Now that it has been year and day you decide to not contact us but write this complaint online I will personally contact [redacted] and see if we can get them to extend the year satisfaction guarantee and get this situation taken care of for you One solution would be to take out the variable speed system and go back to the older technology of a single stage heat pump The single stage would heat your house faster but be a lot more expensive to operate Since you are more familiar with the old style systems and not comfortable with the new more efficient technology this would make the system run more like your year old system did Please contact our office and ask for Jeremy for further assistance