Klimas Enterprises Inc.

Review: Refused to give back $200 deposit when they could not locate the vehicle that was contracted for. The manager then hung up on me, completely unprofessional.

Product_Or_Service: toyota tacoma

Desired Settlement: DesiredSettlementID: Refund

$200

Business

Response:

Business Response /* (1000, 5, 2013/05/30) */

signed purchase contract dated on May 09, 2013 for a vehicle to be located this contract was for 120 days. the purchase contract very clearly states deposits are NOT REFUNDABLE and he should read both front and back of the contract. as we were locating his vehicle he called us and told us he purchased a vehicle somewhere else. we explained that he broke the contract and his deposit would not be refundable as per the contract he signed.

Consumer Response /* (3000, 7, 2013/05/31) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

I have NEVER heard of a NON-REFUNDABLE Deposit from a car dealership. Have worked with many dealerships and never has an amount as small as $200 for a deposit on an automobile not been returned when requested.

This is very poor practices and it should be made MUCH MUCH MUCH clearer than the fine print on the back of the contract that states deposits are non-refundable even when the dealership can't located car requested.

Poor Business Practices. Better Business, this Toyota Dealership is not. And it is very poor practices to say that a contract for a deposit should be viewed better.......guess the customer is not right at Middletown Toyota!

Review: I purchased a $20,000 used [redacted] truck from this dealership. I was promised a spare key and my front grill to be repaired "like brand new" per the sales representative. It has been 4 months since my purchase and neither have been completed. My front grill has a big blemish in the front in which the repair shop tried to cover up instead of replacing it. I have contacted the dealership many times via phone and even tried email too. I have been expecting a phone call back for months and no one returns my phone calls. I have had to miss work and provide my own transportation back home because the shuttle would not provide me with a ride back home! I am now expected to pick up my spare key at a further location when I was promised it would be taken care of when I went initially for the repair. I am disgusted by the customer service both in sales and the repair shop. I would never recommend or purchase a vehicle from here again.Desired Settlement: I would like a professional estimate completed for my repair and key. And then I would like a check so that I can go to a location of my liking that is able to repair the damages professionally.

Business

Response:

I have received the complaint from Revdex.com ID# [redacted]. I left a message for [redacted] to call [redacted] at [redacted] so that we can get the customers car back to the dealership so that we can make everything with the [redacted] correct. We are not sure how all this fell through, [redacted] wants to repair the blemish on the grill at our body shop and take the [redacted] to the dealership to have the key programmed. After all this is done everything with, the [redacted] will be all set, the customer will have the blemish fixed and they will have the spare key that was promised at time of delivery. We just need [redacted] to call [redacted] at [redacted] to get everything set up Thank You.

Review: On Wednesday 8/6 my fianc and I walked into [redacted] to buy a [redacted]. A 36 month (lease) was negotiated for $377.00 a month resulting in a down payment of $1,000 which was withdrawn from my account the next day 8/7. After meeting with the finance person, [redacted], she informed us my credit was bad, and it would take time to get it approved and that, I would possibly need a co-signer, which I did not have. She also said we wouldnt hear from anyone till possibly Monday 8/ 11, if that. On 8/11, I wrote an email to [redacted] letting her know that we decided the car was not suitable for our needs, and the monthly payments were just too high for our family of 6. The SUV had no trunk space and needing a 3 row car for 4 kids, we couldnt afford to lose any space for bags, stroller, groceries etc I did not hear back from anyone until 8/13. [redacted]. the salesman, who was selling us the vehicle, called and said what did I do? You know my boss is going to yell at me now right? I said I was very sorry, it had nothing to do with him but the trunk space and payments just werent a good fit for our family. He said well, now my boss is going to want to talk to you and ask why youre not buying a car from me. I said that was fine, and gladly gave him permission to have him call me. I waited for his call and on 8/15 my fianc called and talked to [redacted] again. [redacted] said I dont know why he hasnt called you, but he knows he has to. I then called and asked for the owner [redacted], I explained who I was and he said oh, well [redacted] told you already your deposit is non-refundable. I said he never said anything to me, and asked him to re-consider the non-refundable deposit. I asked [redacted] if it was a state law that it had to be returned, he very rudely replied oh is it? Well then you go get the papers that say that and show me. I began to cry, explaining that this was a lot of money to a mother of 4, on a school teachers pay. I was sorry that we couldnt afford the vehicle, but we couldnt afford anything at the moment. He replied well we have plenty of other cars that you can buy from me. I explained again for the second time, it was a lot of money that we put down and asked for his reconsideration. He stated he would reconsider but would need to talk to [redacted] and [redacted]. He hung up. Expecting to hear back from him shortly, I did not. I drove to the dealership expecting a decision made and after waiting in the lobby for 30 minutes, I was greeted by a man ([redacted]) who was pointing his finger at me, telling me young lady I told you I was going to make a decision. I said please try to understand I have 4 kids, this may not be a lot of money to you but it is for 4 kids. He said Its a lot of money to a lot of people. Crying while standing there being yelled at by the owner of Toyota I couldnt help but think this was ridiculous and I would never want to give someone like this business. The last thing he said was I dont know when Ill make my decision; could be today, tomorrow, Monday. I walked away and spoke with [redacted]. He said he agreed with me completely and thought it was horrible how he just spoke to me, and did not agree with what his boss was doing- it was horrible for business and he didnt blame me that I would never want to come back there again.On Monday 8/ 18 at 12:30, I called and spoke with the owner [redacted]. He answered the phone like this I told you young lady I havent made my decision yet. I said no, you told me Monday which is today that you would have made a decision. Could you possibly make your decision by the end of today then? he replied I dont know. It depends if Im busy or not. I said please try to understand he cut me off saying NO! I dont need to understand I dont want to understand and I dont have to understand. He then put me on speaker phone, I asked him to take me off because I couldnt understand what he was saying, and he hung up on me. I called back after a few minutes, saying I think we got disconnected. He said listen young lady, I havent made my decision and if you dont stop pestering me you know what Im going to do, and hung up before I could say another word. I then called Toyota Customer Care and reported this mans poor conduct explaining to them exactly what happened and how rudely I was treated. They filed a complaint against them and informed me if I did not hear back within 2 days I was to call customer care again, and new actions would take place.8/20 [redacted] customer care called me back and said you are not getting back your deposit since you signed the contract, but we will offer you a 1,000 credit to our dealership. This man sent me an email confirming the credit, which expires in a year. The credit to Toyota is NOT what I was asking for. [redacted] could have been a good business man, and a kind hearted person and gave the deposit back after I explained to him my financial hardships, but he didnt. He chose to raise his voice, scold, and talk down to a women, a mother of 4. I am disgusted. I will not give this man my hard earned money for doing absolutely nothing. He does not deserve it, and did not earn it. Please help.Desired Settlement: I am requesting my $1,000 deposit back. A $1,000 credit towards a vehicle being fixed is not acceptable to us, especially in the manner in which owner [redacted] conducted himself. $1,000 credit to [redacted] will not pay for my child's braces.

Business

Response:

On 8/6/14, [redacted] came to [redacted] to lease a new [redacted] at that time the customer filled out a credit application and signed a purchase order for the [redacted].

The customer's credit report came back to us with a low score. We contacted the customer about problem and informed her that she may need a cosigner for the loan. At that time, we went further with the loan approval and got her approved on 8/12/14 through TFS for the lease on a 2014 [redacted] that the customer requested. The customer contacted us after [redacted] got her loan approved and stated that she feels that the [redacted] doesn't have room for her family of 6, that she needed a car that has 3 rows and more trunk space. The salesman then offered to put her in a car that is more suitable for her needs. The customer now states that the payments and the car isn't a fit for them and the family and wanted their non-refundable $1000.00 deposit back.

At this time, [redacted] will extend to [redacted] the use the $1000.00 here at the dealership for a purchase of a new or used car or the customer can use it in the service , parts department and/or body shop.

Review: I told them I did not want a black truck. I made this very clear. As far as I am concerned they told me there was no color I was intrested in on the east coast. Now they are claiming they did not say this. as far as I believe they did. Any way I started calling around and found grey trucks right at lynch and at hartford. I really want my 2 thousand dollars back. I believe somewhere they said something about having 72 hours to get your money back. which may be a problem since I did start dealing with them on thursday. I changed the deal and we did that on satuday but we never completed the financial deal. There were many other problems with that dealer. The first sales person steve lange was not working for me. So much so that I ended up in tears and had to request a different dealer. I felt like they were treating like a dumb women and really could care less about me.

Product_Or_Service: truck

Order_Number: XXXXXXX-X

Desired Settlement: DesiredSettlementID: Refund

return to me 2,000.00$

Business

Response:

Business Response /* (1000, 5, 2013/07/10) */

customer contracted to purchase 6 cyl 4x4 truck on 06/26/13 left deposit$2000. on 06/29/13 contracted for less expensive vehicle transfered deposit to new deal signed complete deal including NO REFUND OF DEPOSIT box . on 07/02/13 sent her 5 day letter letting her know vehicle is ready for delivery. she indacated she purchased a vechile somewhere else. our 5 day letter stated as part of terms of the contract she signed on 06/29/13 if vehicle was not picked up she would forfeit her deposit. she recieved the letter & did not pickup the vehicle, forfeiting her deposit.

As a customer good will, we stated she could use the forfeited deposit money to urchase a new or used car within 6 months.

On 07/10/13she called general sales manager (riz)

requested to use the deposit money to purchase accessories from us . we told her yes. we have gone over the top in our efforts to extend good will even though we have a obligation to do so.

Review: I left a deposit on a car that needed many repairs, with the mutual understanding that I would only be accepting it based on satisfactory repairs, no more mileage added to the car, and receiving the carfax report, which the salesperson would not provide at the time of the deposit.Upon obtaining the carfax info elsewhere, I called and cancelled the order and requested a refund of my deposit. At that time, the salesperson, Bob M[redacted]o, informed me that they don't give refunds.Had he ever disclosed that, I would have walked away. I certainly would not have left a $1000 deposit, had he been honest about getting it back if I changed my mind about the conditions of concern. Now they are refusing to credit my [redacted], and are now offering a credit on another vehicle within the next 6 months.Needless to say, I would not ever do business with this company again.The manager , Riz H[redacted], will not return my calls/texts, and I have no intention of ever picking up the car.Desired Settlement: credit my [redacted] for the $1000 deposit placed on 10/17/15.

Business

Response:

Dear Ms. [redacted]

We have enclosed the response to Ms. [redacted] Ct. Dept. of [redacted] complaint.

The response to the Revdex.com complaint should be the same. Please note that she can use her deposit money for sales, service, parts or accessories at [redacted].

Department of [redacted] Consumer Complaint Center 11/04/15 RE: Judy [redacted]

To whom it may concern: We have received a complaint from the Department of [redacted]s in regards to [redacted] purchase of a 2012 [redacted] RX350. [redacted] came to [redacted] to purchase a used [redacted] on 10/17/15. [redacted] was met by salesman Bob M[redacted] to look at a used [redacted] that we had at the dealership. The salesman and [redacted] went over the [redacted] that she wanted to purchase (test drive, price and trade value). [redacted] had some concerns with the [redacted] and asked if she could take it to another garage to look over the car with her to make sure that everything was ok with it. Bob had no problem with [redacted] doing that, when [redacted] came back with the [redacted] she discussed some minor concerns with the salesman, [redacted] requested that she would want a few minor paint chips repaired. Also [redacted] asked for floor mats, touchup paint, and a cargo cover (that was missing) 2 free oil changes and repair the driver’s side sun visor. Bob agreed to all the conditions if [redacted] purchased the used [redacted] and left a $1000.00 deposit and signed a purchase agreement then we would complete all the request that she asked for. [redacted] agreed to the terms and price and signed the purchase agreement and left a deposit of $1000.00 and asked that she would pick up the [redacted] when everything was done. Bob m[redacted] also informed [redacted] to make sure she wanted to purchase the [redacted] because the deposit is nonrefundable [redacted] agreed and signed everything. After everything was signed Bob ordered the cargo cover, touchup paint and had all of Judy’s concerns taken care of so that the [redacted] would be all set for her. Bob M[redacted] received a phone call from [redacted] that she didn’t want the [redacted] anymore and wanted her nonrefundable deposit back, Bob informed her again that she could not get the nonrefundable deposit back but she could use the deposit towards any other new or used car we had. Joe K[redacted] Jr.

General Manager

Consumer

Response:

Review: [redacted]

I am rejecting this response because:It is not exactly fully accurate.

Review: I purchased a new vehicle from the dealership back in 2010. In addition to the vehicle I also purchased gap insurance to cover the length of the loan (5 year loan). The loan was paid in full within two years. I was unaware at the time that I was due a refund for the unused portion of the gap coverage (as the loan had been paid in full approx. three years early). I have since requested the refund and cannot get an answer from anyone at the dealership. I made contact with the dealership six times (five with the finance dept. and once with a Manager). Their contract does not specify any length of time a consumer has to request their refund nor do they advertise in any way that if your loan is paid off early you are entitled to any type of refund. The vehicle was financed through Toyota so they have access to and have already verified that the loan was in fact paid off early, however, they appear to be avoiding giving me any type of answer or my refund.Desired Settlement: Refund due to me.

Consumer

Response:

[redacted] Subject: Complaint against klimas enterprises inc. The Toyota dealership has agreed to refund my money and I have received the payment/refund owed to me. Thank You, [redacted]